Fast Track — Complaint on fastrack cab services, coimbatore location. | |||||
I need to register a complaint on fastrack cab services, coimbatore location. The below mail narrates the story and i sent this mail to customer care services of fastrack a day before and there is no response still now.. Last night by 8.50 pm i just rang up to coimbatore fastrack to book a taxi from psg hospital to saibaba kovil which i needed immediate, your customer care employee said taxi is available immediately which will arrive in 10 mins... 15 mins later, i didnt even get any response from the driver or the customer care employee regarding the arrival.(Where ur employee must have told me that cab is not available immediately), when i rang up to the driver, he is enquiring me about the location where he has to reach (Don't u people inform to the drivers once we book a cab?) & he has just left a passenger and started to my destination, later on i cancelled the cab since it didn't arrive more than half an hour after i booked, and your employees didn't inform the driver about the cancellation of my booking. Where in i got a call from the particular driver after my cancellation of cab...And that driver rang up and shouted at me how the hell i can cancel my cab...Do i pay for your service? Or you people pay me? ...And the driver is blasting at me at the late night that too with a girl...Seriously does your company is fit to be a safe cab for women..? Should i ask permission with driver to cancel my cab?I really wonder what kind of well mannerism drivers you appoint? And still it continues...Where i contacted your customer care and narrated the story...They said will contact me once after speaking with the driver...Still now no response... Am astonished with the service of fastrack... Below are the msg details sent by your customer care 1st msg - thanks for choosing fastrack, booking no - 1341 Date/time - 10/04/2016 20:53 By pradeepkrish 2nd msg - veh id - 230 Driver mobile no - [protected] The vehicle is on the way Was this information helpful? | |||||
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Fastrack customer support has been notified about the posted complaint. | |||||
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After that I booked another one taxi(I don't mention that good taxi service, I think you all know) and that one is came with in 5min after that reached home.