Fast Track — Manufacturing defect - sunglasses

Address:	600042
Website:	Fast track

Hello mr. Sharath,

This is not acceptable, when i have reached to the store, they have said that i need to contact customer care for this, now you’re saying ‘waiting for the response from the store’. It seems hide and seek game.

Last friday, in person i have met to the manager, velachery – fast track showroom. It’s been known that it’s manufacturing defect,
Also he has checked that, is there any misalignment the frame and he confirmed that, it is not misalignment. However the manager is not accept the manufacturing defect and unable to answer my questions & queries.

It is very horrible as the store manager is not ready to face or handle the customer queries. Just saying that, please contact customer care as he known this sentence very well.

Kindly clarify my doubts below:

1. As per warranty card, it is said that “the sunglasses will be repaired or replaced’. Now why the store manager is saying only 33% can claim???
2. And this 33% has been communicated earlier to the customer???
3. It is the problem with frame and not with lens, how the store manager is saying it’s handling issue and can claim 33%?
4. How the 33% has been derived and what kind of prospects that you followed the quote the %?
5. What is the sla for close the customer issues?

Replied by sharad - fast track customer care

Dear mr. Ananth,
Greetings!
Thank you for writing to us.
As per the status, we regret to inform you that we are waiting for the response from the store.
Once we receive the status we will update you.
Inconvenience regretted.
Please feel free to get in touch with us via phone or email for any further clarifications. We are available from 10 am to 7 pm, on all 7 days of the week.
Warm regards,
Sara
Titan eye+ team
Customer care no:[protected]
Email id: titaneye+@titan.co.in
Website: www.titaneyeplus.com