Fastrack Complaints & Reviews

I have booked through fast track app from my location to chennai airport on 09/11/19 at 11.15 p. M. I booked at early noon on the same day and i got confirmation message too. Till evening i didnt get the drivers number then i called them and ask about the status they said we cant check the online booking through phone call and your booking is confirmed driving will call you before 10 mins of pick up. I waited until 10.45 and i called costumer care and they were simply saying no cab is there around your location like.
Then i talked them very politely and explained to my situation its not possible to book by other cab now and i have many luggage with my family they repeatedly said we will arrange you sedan that too after 40 mins. After very long conversation they agreed to send a suv after 20 mins and they cut the call.

Then again after 15 mins they called and said only sedan is available no suv, again started arguing and finally they said they will arrange some other vehicle at least around 11.30 i got a call from a driving and speaking very rude and saying he may reach my location after 40 mins more. Really i got frustated too much and finally decided to quit arguement with them and i cut the call

I arranged some other local cab at that mid night and reached airport at the neck of moment and finally get inn.

My strong advise to all really dont book with this fast track at any cost if you have an emergency they wont worry about your personal commitments,

I can give negative 5 star for their services.

Worst attitude people working and they are not transferring calls to higher officials as well.

I have made the booking - hi mrs,
Your trip driver has been allocated. Reg no: tn85f4696, contact: [protected] and your trip otp is 5982.

Drive came late and then misbehave and then stopped the cab on the street asking for money. No complaint calls also are taken. Very bad service. Pathetic attitude and very unprofessional. No respect and unsafe

Hi i am rubban from kanniyakumari. My sun glass lens has damaged severely and needs replacement. For this i contacted titan eye plus store at nagercoil. But they told me that there is no spare for the model and also in addition they advised me to throw away and buy a new model.
I am not sure about the titan customer service

My mobile number is [protected] alternate number is [protected]
Email id is [protected]@gmail.com

I have purchased on online fasttrack combo pack of 3 watches for women. They are worst in quality and not working from first day. At the time of order they show returns in one month, but after delivery that is shown return in two days only. This is cheating customers. Waste of money. I have purchased for 1200 rs. But the quality is not much/ worst quality.

I have a brown strap fastrack watch, the strap is teared apart now i need to change it, so i visited a nearby titan showroom but the same material and quality of the strap is not present, so i visited a lot of titan showrooms nearby but still they don't have the same thing, the strap they are providing is of bad quality and also not the same as i bought it with the watch dial, and also they are charging a lot for that duplicate strap around 1, 050 inr for that normal quality strap... I also asked them that if they can provide me with the same strap as it was with the dial, even if it costs higher i shall purchase it, but they said that we don't have or provide the same material... So my question is why the hell do u gyzz cll urself a brand even when u are not able to provide the customers with their needs... So if a customers watch strap is teared so to get the same look he have to make the same purchase again... What a marketing strategy... Seriously...

S. VINOTH JEMI on Feb 18, 2019
Submit a Complaint
Dear sir/madam,

I have ordered a fastrack combo watch through an online and got the products but quality of product was really bad those even not worth for 100 rupees.
The have sent many emails to customer care id [protected]@gmail.com but till date no response seen on email nor call for return it back.
There is no contact number also to reach out to them.
Website : https://watchclues.com

Reference number: wc32389
Wbl#[protected]
Item: black, pink, stainless steel unisex annoloue watches
Paid amount through cash of 1298/-

Watchclues — fastrack combo offer - fake

S. Vinoth Jemi on Feb 18, 2019
Submit a Complaint
Dear sir/madam,

I have ordered a fastrack combo watch through an online and got the products but quality of product was really bad those even not worth for 100 rupees.
The have sent many emails to customer care id [protected]@gmail.com but till date no response seen on email nor call for return it...

I am perches on men watch model no 3039sfc watch in 15th jun 2017 but using this product my recommendation do not perches this product use in minimum 6 month watch dial in very sharping cut to skin. I am purchasing date to till date 6 time to servicing this watch, i am very dis pointed in fast track company.
My so many friend ask the how is watch my recommendation is do not buy this product you can see another product.

I believed that fasttrack is good for packages trip. But they failed two times and they kept me in critical situation. Even if they not able to do they should intimate us in prior.
I really dislike and disappointed with call centre people they always lie like cab is near by will be reaced in 5 minutes, but they will not share mobile of cab driver and making us fool.
I will not try fasttrack hereafter.

I purchased a Fastrack women's watch on 28/05/2017, but it stopped working after the 3 months of purchase. I went to the service store and got it repaired and again it stopped several times and repaired almost more than 10 times.
Even after getting service from Fastrack service center many times, the problem is repeating several times.
So i want replacement for this watch.

Model: NG6078SM02C

I have placed an order online for sunglass model no NBP300GR3 on 1st Feb, 19 from fastrack official website which cost me Rs/- 1799. Since i placed an order amount got deducted from my card but didn't receive any order confirmation or order NO. Its been more the 6 days i am keep emailing them asking my order but NO RESPONSE at all. Here is a online inquiry ticket ID [protected]. i have no clue where the HACK my order is?. I also checked order history on my fastrack account and it's displaying NO RECORD. if there is NO RECORD then why i got charge in my card. such a ### service. I am expecting my refund back from you because this is worst experience i have ever had with any E-commerce website.

I had ordered the product of combo of 3 fastrack watch for men but the product is not good it is fake. And now i want to eeturn it but there is no option to return it the product is ful of scratches on it my address is durga bagh near durga mandir bettiah my mobile number is [protected]

I want to return the item plz help me my order id is #17647

I have purchased fastrack watch price rs.1600 in skywalk (In ameerpet big bazzer) the sales person did not given proper package box, warrant card and cover also he was then frustrated on us for asking the below items and he has done this things after the payment if he was told before payment i will not buy this item and he has answerd me that you are asking this many questions for rs.1600 watch only next time i will not refer fastrack watches to any one

I have purchased a watch strap from titan show room (World of titan national electronics opp pgbt college tarbahar chowk bilaspur). After few weeks the strap starts cracking. I went to the shop as now i am sure they gave me a duplicate product but the shopkeeper denied of fake product and said it has serial and all mentioned in bill given to me and said this is company's problem you have to call them. I asked shopkeeper to show me the similar strap it had, he showed me one with a new watch. That one he showed is of good quality and looks genuine. I have a doubt that if shopkeeper is not wrong then company provide low quality product for loose selling or if not then the showroom is dealing in fake products.
Either of the case i suffered, not only lost my money, i lost trust. After getting product from authorised showroom with having perfect bill then also got these type of product.
I have no expectations of getting my money back after i googled the number of complaints and your responses.
Hereby am attaching the bill and product pick if something can be done.

Dear sir/madam,

I have ordered a fastrack combo watch through an online and got the products but quality of product was really bad .
The have sent many emails to customer care id [protected]@gmail.com but till date no response seen on email nor call for return it back.
There is no contact number also to reach out to them.
Website : https://watchclues.com

Reference number: wc17369
Wbl#[fastrack]
Item: black, blue, stainless steel unisex annoloue watches
Paid amount through cash of 1298/-

Reminder

I was buy fastrack watch sino2, item code - ng2404sm01, hsn code - 9102, qty 1, amount-2995 from tarabai park, kolhapur shop which store state code is 27. I was buy this watch dated 15/07/2017. Back cover of the watch was loss by me. I went to your customer careat dasara chowk, kolhapur.. As my watch is in warranty period, he suggest me the replacement of watch scheme. I agreed for that. But after some days they told me that this can not be possible.
I want solution on this. First you give me spare of watch. If not possible then give me my refund money or replace watch as it is in warranty period. How you told me that spares are not available and replacement can not possible. If problem not solve i will never buy fastrack watch again. Not only this but also tell other people not to buy fastrack watch.

Yours faithfully

Shubhangi p. Ghewade.
Kolhapur, maharashtra.

I bought a watch 8 months ago and on 18/01/2019 morning when i see my watch it was not working.
I take it to repair show and checked the cell but it was working fine but watch was not working.
Kindly can you replace or repair my watch.
Or can you send me a engineer to repair at home or address where i can get it repaired.
Please respond to this issue....

Dear sir/ma'm. It is a matter of high irresponsibilitythat we are facing the problem due to the purchase of a branded watch i. E. Fastrack from world of titan, shop no.133/130, m block kidwai nagar, kanpur - u. P. 208011 ph: [protected]. The details of watch are as follows - variant: nk3142sm01, date of purchase-22/02/2017, jo no. Jo[protected] and uid no - no uid. We are facing the problem of being slow or being stopped in the watch frequently. We did not expect this kind of bad experience from such a established brand. It is to say don't make people fool by delivering branded yet costly yet worst products because you loose value in the eyes of your customers as well as your prospects. I invested rs. 3300/ — for the same piece and its not value for money.in the warranty period we went for its three times repairing still not working properly. Don't have a good experience with fastrack and will never go for it again. Replace the watch with new one or refund my money. Thanking you
Pratibha shukla

I was buy fastrack watch sino2, item code - ng2404sm01, hsn code - 9102, qty 1, amount-2995 from tarabai park, kolhapur shop which store state code is 27. I was buy this watch dated 15/07/2017. Back cover of the watch was loss by me. I went to your customer careat dasara chowk, kolhapur.. As my watch is in warranty period, he suggest me the replacement of watch scheme. I agreed for that. But after some days they told me that this can not be possible.
I want solution on this. First you give me spare of watch. If not possible then give me my refund money or replace watch as it is in warranty period. How you told me that spares are not available and replacement can not possible. If problem not solve i will never buy fastrack watch again. Not only this but also tell other people not to buy fastrack watch.

Yours faithfully

Shubhangi p. Ghewade.
Kolhapur, maharashtra.

I have Fastrack watch model 1397SJA green coloured watch. But the strap is now worn out, so I searched a lot in titan stores but not got the strap. Please make available green strap at Reasonable price. Please do reply with a link to get the strap with cash on delivery available. We tried to find exactly same watch strap but couldn't get it. Please make such stylish different watches . We will definitely buy.