Fastrack Complaints & Reviews

Sir, i am princess reena from tamilnadu. Recently i have purchased a watch from timemachine99.com. They have provided me with the duplicate watches which will not cost more than 100rs but the brand name they have used is fastrack. Please take immediate action as soon as possible since many customers have brought in that website. Using the same brand name is illegal and i don't know how to take further action.

L have orderes for fastract combo an[censored] people r very good u all gave fake and third class three watches so pls dp the need full refund my amount or else u will be in mess bcoz now its me as lawyers i will ruin ur companys life short means wat u wat me write an autobiography just a cheap reply dont even feel that ur company is geniune fake people received fake 3 watches from fake company timemachine99

I gave my watch at the service center. I shifted to other city. After few months i went to the service center were i gave my watch but i didn't had the bill. The service center didn't provide me any other details. I requested them to check in their data base, with unique key such as my mobile phone number but they said we keep upgrading our data base, so your number has lost from our side and we can't provide you with any thing.

Dear fastrack company
Fri, 11th may ko maine flipkard se fastrack watch parches ki thi. Jo mujhe tue, 15th may ko delivered hui thi. Jiska model no. (Fastrack ng3039sm03 upgrades) hai.
Fastrack ne is model ko 50m wr btaya hai par ye watch water resistant nahi hai kyuki is watch me water problem aa rhi hai.
Kyuki fresh hone par bhi is watch me pani jaa rha hai...

Please solve my problem...

Thank you

My fastrack watch had a defect.
I went to titan care they take my watch and kept it for 3 months
And they said there is a machine problem in it. It can be claimed in warranty or exchanged with the same place
Now they are saying they will give only 50percent of the purchase price only.
I don't understand one thing that the problem is with the hardware and it's a fault from the company.
I need the full refund or replacement.

I brought a watch in 2013 from a shop. I have a warranty card with validity 5 years which includes servicing also. The watch stops working after one year. After servicing the watch works only for 11 months and need servicing. Servicing coordinator lady does not give satisfactory service. And watch is malfunctioning. As i have paid lot of money for buying watch of the brand i deserve good servicing.

Hi,
I have ordered combo of women watch but i got men combo watch,
so please take it back n deliver me the women watch, or else please refund my amount.
I have never expected this type of service from your side.
I am trying to call your customer care number but it is always busy, so please take it back and give me the product which i have ordered, or else please refund my amount.

In face book a site(time machine99 .com) is selling their products by displaying fastrack products on their pages and stating that limited offer combo pack (screenshot attached) for Rs.1286/-. But delivering some obsolete items. Thus affecting your image and goodwill. Please take some necessary action immediately.
How can they cheat public by using your brand value.

I purchaged fast tarack watch item code (Ng38015pp01cj) on 30/09/2017 from world of titan sco 194-195 bridge road sector 17c chandigarh. They said the strip of watch is also had gurntee if any prob occur they replaced. But they lie, strip of watch is rubbed from side automatically, strip is in worst condition now, when we go to the shop for replace that, they said we have no gurntee of strip and they don't replace the watch. That means they lie to all customers for selling their product. You change our product and take action about that shop. Other wise i in consumer court about this. That's my bad experience with fasttrack i never purched any product of fastrack in future if you don't take any action about this.

I have purchased a wrist watch on 03.02.2016 item code: nf1474sm02 and it was get repaired 02 times in show room both the delears said that machine complaint and it was replaced now it will be working well as delear said but after some days same complaint repeatedly occuring now watch is not under warrenty. Last service only is under warrenty. Get me solution on priority or else change the complete watch

Hi,

my watch again stopped working few days ago. Now tell me what to do. This watch has stopped approximately more than 5 times in the warranty period, the service center people has told the last time they have changed the whole machine inside the watch, then how could it stop now also. this is a defected product by titan which is sold by the showroom. I just want replacement of watch this time otherwise i will not be able to trust this brand anymore. please do the needful atleast for customer satisfaction. this 1400 watch has not worked even a year properly. it has stopped many times. is this how fastrack watches works most oftenly? i want the answer for this useless product by fastrack.

Regards,
Pallavi

On dt-2/5/18 i bought a fastrack wristwatch model no. NG38003PP05C from a local store. I wore it and walk in the rain just about 5 mins and the next day i saw some kind of a water droplets inside the face of it. So i took it to the store from which i bought the watch and the shopkeeper told me that the company put some kind of a glue to make the product water resistance and it take about 8/9 months to dry that glue.
Is it true, what the shopkeeper said or is hejust cheating? Am not happy about the product. Because its not even one month from the date of purchase that the problem starts, i haven't done anything to void the warranty. The shopkeeper didn't take my complaints seriously. Is it gon be my lost???
Is there anything that i could do against this?
Please help me am desperate.

I booked a cab (Chevrolet tavera ac, registration number: tn 31 ab 9669) via fasttrack villupuram area, while trip cab got the breakdown for 4 hours. After completing the trip total 40 hours and 506 kilometers usage for the cab.
As per the fasttrack tarif[censored]sage of 500 km will the provide max 17 hours without waiting charge, so remaining 23 hours has to pay waiting charge of rs 80 per hour. But i aksed why i have to pay rs 320 for 4 hours break down. For this fasttrack ready to reduce 4 hours from that 23 hours. But cab driver/owner (Suthagar mobile number:[protected]) was not interested to reduce the amount.
After i asked why i have to pay rs 320 for 4 hours break down. Cab driver shows his angry. He starts threatening me.

My concerns about fasttrack service:
1. Fasttrack don't worry about the customer's safety.
2. Fasttrack don't have online payment, auto bill generation on online once trip completed
3. Fasttrack don't hire the professional drivers.
4. Fasttrack don't analyze and test the driver's behaviors.
5. Fasttrack don't guide the drivers how to behave to customers.
6. Fasttrack don't have the feedback system for customers

My concerns about cab driver/owner:
1. Very very unprofessional behavior on speech
2. Lie many times while cab break-down
3. He does not switch on the ac until i request again and again
4. He switched on ac with less cooling so i traveled in ac cab with sweating.
5. To reduce the fuel consumption in the trip driver not switched on ac (Approximately: 100km in entire trip)/ but charging ac cab fare for total kilometers

I have been suggested always to change battery from authorized service centres and becuse of that i went to store to replace battery of my chronograph watch but i was told it would cost me near 400rs i thought battery itself costs that much but to my surprise when i got bill battery cost 60 rs and labour cost 250rs that too for a 2 min work... Got to know then that i was being cheated by the store people taking 250 rs for 2 min battery changing... And giving 400rs totally for a 60rs battery
Store - vanasthalipuram fastrack

I brought fastrack watch with model no.NG38022PP08 on 18/09/2017.with the use of one month i got the issue about the watch stoppage i contact the titan service center, they resolve by loose contact of battery.again with in 15 days stoppage this time they said battery dead, they resolve by changing the battery.again 10 days stoppage this time they send the watch to main service center they handover my watch after 21 days.this time again stoppage, they said we will send to main service center by issuing the receipt.
i need a perfect response from your side regarding the issue.

thankyou,
G.Prathap reddy,

Ft booking id-12596, on 23-apr 04:45.. Kindly pay trip fare only after receiving trip sms at your drop place. Customer care:[protected],[protected].
This is complain that the above mentioned booking driver calls me at 425 am to cancel the booking as he could not make it in time to pick me up at 445. On calling up the fast track i was told they cannot provide any other vehicle as there was no driver near my area. I am in a hurry to reach central in time and the staffs flippant attitude of ditching me at that moment in spite of my sincere request, clearly shows how unprofessional your team is..
Please instruct your team not put the customer to such a stressful state at the last moment.

I have purchased a fastrack watch at 25/07/2017 and the model no. Nj9463a108ac it is a good product but before 2 week ago the dail of the watch is mismatch so i went to the fastrack authorised office at kota (Rajasthan) first they give me sympathy for repair they call me more then 2 time but i did not get any solution. And after they damaged my watch more then before. And told me we can not do this at the end
I want to complain against the that fastrack center at kota jahawhar nagar kota and i want my watch for repair
Thank you

Dear Sir,
I have purcahsed on Fastrack Sunglass and with in a month its frame got cracked. I always used to take full precaution i.e. keep the sunglass in its case only. Put Off with all care and precaution but one morning I found its frame was cracked.
Once again keeping in my mind the brandname I again purchased one more but this time I was surprised to see that the frame again got cracked from the same location.
I am confirmed that there is some quality issue. Now neither I am going to purchase any other product of this company and nor I will suggest any body to do the same.
I am providing you the details of the items purchased.
Model No. P089GR3
date of purchase : 24th March 2018
Dealer: Chasma ghar, Gonda
Stock No.: 4170190
This is the detail of the sunglass purchased for the second time.
The details of the first one I purchased is
Model No.:P293WH1
purchased from the same dealer and in the month of Nov.2017.
Please attend my complaint at the earliest otherwise I will not have any option left to go in consumer forum.
with regards,
from
Amitab Maurya
Mob:[protected]

Very poor case, after using 1 year watch case become very sharp edge.
Its serious issue, some time its creating wound to my skin.
Some time it create very big scratch.*

Dear fastrack,

I have purchased a watch on march 9, 2018 and now it stopped working.
When i went to fastrack showroom in my hometown (Madhubani, bihar-847211) they were charging rs150.
It is under warranty then why should i pay that amount.
Kindly resolve my issue.

Thanks,

Sumit kewlani