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Fastrack Complaints & Reviews

1.3
Updated: May 15, 2025
Complaints 946
Resolved
248
Unresolved
698
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Fastrack reviews & complaints page 26

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P
Pankaj Lakhera
from Bengaluru, Karnataka
May 2, 2017
Resolved
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Complaining about color fading issue

Address: 560076
Website: www.fastrack.in

I bought fastrack watch from Titan showroom, BTM 2nd Stage, Bangalore on 12 march 2017, After 15 20 days color outside the dial was fading so i went to showroom again to show this to the guy from where i bought that watch.
He assured that i will get a new piece of watch in 15 days.
after 15 days every 2nd day i'm going to check whether watch came or not but still no response from their side.
I asked if you can't provide...
+1 photos
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S
Shruti Dinkar
from Mumbai, Maharashtra
Apr 26, 2017
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Address: Bangalore, Karnataka, 400708

I purchased fastrack sunglasses from Central, Vashi on 23rd Apr 2017.

I suffered from headache when I used the sunglasses.

I have spent approx 1100 rs on it and its quality is not even worth Rs. 100. Even non branded sunglasses provide better protection to eyes in comparison to what I have purchased.

I always prefer using your products but I had not expected such a low quality product from prestigious brand like fastrack.

Please replace it with some other model or refund my money.

Thanks,
Shruti Dinkar.
[protected]@gmail.com
+1 photos
Watch rate 2000 rupees. My money fully waste. Worst product. I feel very sad because I am buying fast rack brand. Very poor.
Where does the fastrack hand watch's model no situated on the watch...please let me know. how can I know my model number without the warrenty card.
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    A
    Anushka Sinha
    from Noida, Uttar Pradesh
    Apr 19, 2017
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    Address: Ghaziabad, Uttar Pradesh, 201014

    I bought a fastrack watch model no.:6109sm02c on 10/09/16 from shoppers stop shipra mall indirapuram ghaziabad-201014. After a month o[censored]sage, it stopped working. I got it repaired but it has stopped working many times since then which is very irking. Please replace this defective piece or refund the paid amount. Contact me as soon as possible. Email: [protected]@gmail.com
    +2 photos
    Dear Anushka,

    Steve here from the Customer Relations team. Always here to help!

    Thanks for bringing out your concern, we understand we may not be perfect, but we

    always strive to make things right for our customers. We apologize for the difficulty you

    have faced and we want to reach out to you. Could you please share your contact

    number, so that our team can contact you.

    We take pride in our customer service levels. Customer satisfaction is our main goal,

    and we go the extra mile to ensure our customers are happy. In case you wish to talk

    with our Care team, please call on[protected].

    Sincerely,

    Steve
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      R
      rigzen
      from Srinagar, Jammu and Kashmir
      Apr 18, 2017
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      Website: uc browser

      As i purchase a fastrack sunglasses from wave mall (Life style) jammu within a week i got problem with my sunglass fastrack logo and nor the sunglass is polarise. I return it and they told me to come back within a week but in return i got exect same as earlier.
      I am good friend of fastrack product but now facing such problem i feel like i can never trust on such product..
      It seems very bad product...
      Dear,

      Steve here from the Customer Relations team. Always here to help!

      We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you. Could you please share your phone number or email id, so that our team can contact you.

      We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

      Sincerely,

      Steve
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        M
        Malatesh Betdur
        from Bengaluru, Karnataka
        Apr 18, 2017
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        Address: 560096
        Website: FASTRACK SHOW ROOM

        Sir,

        I would like to inform you that, the complaint regarding products and services by fastrack authorized dealer shops/showrooms. I purchased the fastrack watch with serial no nf-38015pp01 on 10/12/2015 at shakti marketing, kempegowda commercial arcade, k g road, bengalore-560009 ph[protected]. After 2 weeks watch automatically stopped working and i visited the shop he informed it was some loose connection in the battery side and repaired. Last 4 months back again it stopped working and i visited nearby fastrack centre and replaced the cell. Since last 15 days watch stopped working and i visited rajajinagar 1st block titan show room (Oppossite to gokul veg) they informed cell is in good condition and watch machine is problem and they told to go shakti marketing for service where i purchased the watch and speaking so arrogantly and telling that shakti marketing is lied we cant service your watch and you have to go there only to get serviced and he is also shore that he will get same watch for 300 rupees which i spent nearly 2500 rupees. If really this happens for customers at your doorsteps its really illegal. Hence my humble request is company should come forward to rectify the issues for selling duplicate watches and do not trouble the customers as i am 12 year satisfied customer.

        Yours faithfully,
        Malatesh betdur
        [protected]/[protected]
        [protected]@gmail.com
        Dear Malatesh,

        Steve here from the Customer Relations team. Always here to help!

        We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

        We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

        Sincerely,

        Steve
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          V
          from Pune, Maharashtra
          Apr 18, 2017
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          Men Watch 3111KSA

          Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

          Hi,
          My watch dial glass got broken. I wanted repair it as this product is in warranty.
          And this was my gifted watch please let me know how much time it will take to resolve.
          If is there any service center near noida sector 49 so that i can go there and can check with my self.

          And it seems very bad product it was just 1 month and it got brock....
          +1 photos
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          B
          bhawani singh
          from Ahmedabad, Gujarat
          Apr 10, 2017
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          Address: Ahmedabad, Gujarat, 380015
          Website: www.titan.co.in/hot-investor-contact

          I had purchased a watch from World of titian Store from Ahmedabad.

          i need a copy of bill as to repair my watch or to go for exchange.

          The store from where i purchased is completely closed by operations.

          How can i get a bill for the same.

          Registered Name is : Prithvi Singh
          Registered Contact No : [protected]
          Address of Closed Store
          142-143, UG Floor, Iscon Mega Mall, , Besides Iscon Temple, SG Highway, Ahmedabad, Gujarat 380015

          you can contact me on [protected].
          Belt pin is broken
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            C
            Chandresh D
            from Udagamandalam, Tamil Nadu
            Apr 9, 2017
            Resolved
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            Address: 600082

            Hi buddy

            I am here not to complaint​ anything. I am sorry to mention this in the complaint​ cell. I couldn't find any other way to reach you for a request. I am Mr Chandresh. Am in Chennai. I am a very loyal customer of Titan for decades. I would like to buy a watch which has to be gifted. I couldn't find the same anywhere in Chennai. I came to know that the model was stopped from manufacturing. I am searching for the same for almost one year. But in vain I couldn't get it. Kindly please arrange me the watch which I have mentioned in the subject box at the top. Please speak the same to your higher authorities. I just beg you for the same. Please please please make necessary arrangements for the watch. I will be very thankful for your kindness and for your positive action to be taken. Please...

            The details of the watch are

            Fastrack girls leather thong watch
            Model: 6032SL01

            The details of myself are

            Mr Chandresh D
            10, 6th Street
            K C Garden
            T V K Nagar
            Chennai-600 082.
            [protected]
            [protected]
            +1 photos
            Aug 7, 2021
            Complaint marked as Resolved 
            Dear Chandresh,

            Steve here from the Customer Relations team. Always here to help!

            Thanks for bringing out your concern, we understand we may not be perfect, but we always

            strive to make things right for our customers. We apologize for any difficulty you have faced and

            we are reaching out to you at your phone number & to make sure we resolve

            your complaint completely.

            We take pride in our customer service levels. Customer satisfaction is our main goal, and we go

            the extra mile to ensure our customers are happy. In case you wish to talk with our Care team,

            please call on[protected].

            Sincerely,

             Steve
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              P
              PriyankaVermaN
              from Ahmedabad, Gujarat
              Apr 6, 2017
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              Address: Sabarkantha, Gujarat, 383001

              From last three months, I am getting verification code from fastrack. I have never registered on fastrack site, infact I have never purchased any fastrack product.

              I have noted this thing to your customer care no. but still it continue.
              It clearly shows that someone doing malfunctioning by using my mobile no.

              If any fraud happens to me, I am not responsible for this and I am not going to bear anything from this fraud.
              So, do take some action.
              I was using fast track watches regurly for the past 10 years. But the watch that was using now it made small injury... Due to heavy wear in case ...I felt really bad o[censored]sing this product..the case u r using is very low steel ...kindly make necessary action

              Getting verification code even I have not registered - Comment #2706255 - Image #0
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                S
                Santosh_Ray
                from Mumbai, Maharashtra
                Mar 26, 2017
                Resolved
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                Resolved

                Watch stopped working after 2 Weeks

                Address: 400101
                Website: www.fastrack.in

                To
                Customer Relation Officer,
                Fastrack Watches
                A Titan Company.

                My name is Santosh Ray. I am from Kandivali, Mumbai.

                DC no. 2121
                Date : 23.03.17
                Model : 9463AL
                Date of Purchase : 11.02.2016

                I buyed Fastrack watch on 11th Dec 2016 from SUYOG WATCHES, KANDIVALI EAST, MUMBAI 400101. After 15 Days when i was travelling to Kerela i found my watch stopped...
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                M
                Michlo Anton
                from Anand, Gujarat
                Mar 25, 2017
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                Address: Coimbatore, Tamil Nadu, 623501
                Website: fastrack.in

                I purchased a fastrack watch some 4 months ago. The watch is not performing well and it shows wrong time sometime after whenever we correct it to right time. As i am a doctor i need perfect watch for watching pulse and all. For that purpose only i bought a fastrack watch.and now the issue is i approached the vendor and he asked warranty card /bill. But I have lost the warranty card. Kindly help me in this regard. The numbers on back side of watch is 3099SSB
                Mar 21, 2017
                Papul Indranil's response
                blue strap is not available
                Mar 25, 2017
                Updated by Michlo Anton
                I purchased a fastrack watch some 4 months ago. The watch is not performing well and it shows wrong time sometime after whenever we correct it to right time. As i am a doctor i need perfect watch for watching pulse and all. For that purpose only i bought a fastrack watch.and now the issue is i approached the vendor and he asked warranty card /bill. But I have lost the warranty card. Kindly help me in this regard. The numbers on back side of watch is 3099SSB
                Dear Michlo,

                Steve here from the Customer Relations team. Always here to help!

                Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

                Could you please share your contact number & email id, so that our team can contact you.

                We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

                Sincerely,

                Steve
                Please help me to find a showroom where the strap of 9253 psa model is available... Please help... If there is any showroom in Kolkata., please give me the address...if you know any online website.. Please provide me
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                  M
                  mahidhar09
                  from Mumbai, Maharashtra
                  Mar 21, 2017
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                  Address: Visakhapatnam, Andhra Pradesh, 530013

                  Dear Sir,
                  i am mahidhar varma and i have bought the fastrack chronograph watch in visakhapatnam around 4 years back, now i lost the glass of the watch whem i visited the titan repair centre they asked me for the bill of the watch and the bill was lost as it was old and they suggested me to check with shop where i have bought the watch, i visited the shop but if i give my mobile number it is not showing any results and i dont have any option can you help me out.
                  Regards,
                  Mahidhar Varma
                  [protected]
                  +1 photos
                  Tried to get the strap for the model number NE9732QL01J but couldn't find in any of the FastTrack/Titan/Any related dealer showrooms. Tried most of the Shops in Coimbatore & Chennai. Don't know how to get the strap as no one is aware when the stock will be back
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                    A
                    Anurag Cgt
                    from Jobner, Rajasthan
                    Mar 17, 2017
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                    Address: Jodhpur, Rajasthan, 342001

                    Before 1 month my watch stop working, i have went to shop owner from whom i have purchased that watch and he send that watch for repair, i got my watch after 5 days, i have asked him about the issue he told's that he don't know . Now 2 days before again my watch stop working. So now again i have to follow same procedure till my warranty is active but what after warranty.
                    Dear Anurag,

                    Steve here from the Customer Relations team. Always here to help!

                    Thanks for bringing out your concern, we understand we may not be perfect, but we

                    always strive to make things right for our customers. We apologize for the difficulty you

                    have faced and we want to reach out to you. Could you please share your contact

                    number & email id, so that our team can contact you.

                    We take pride in our customer service levels. Customer satisfaction is our main goal,

                    and we go the extra mile to ensure our customers are happy. In case you wish to talk

                    with our Care team, please call on[protected].

                    Sincerely,

                    Steve
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                      S
                      Sangeeth123
                      from Ernakulam, Kerala
                      Mar 13, 2017
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                      Address: 673003
                      Website: FASTRACK

                      I bought a ladies watch from fastrack showroom at mavoor road calicut, now its one year but within this 1 year i have serviced 4 times, recently 2 weeks before also i gave to your service center ant they told everything is ok.but yesterday onwards its not working, its a real case of cheating me/customers by selling products with very low quality.Take any action immaediately
                      Mar 24, 2017
                      Updated by Sangeeth123
                      TILL NOW YOU HAVE NOT TAKEN ANY ACTION AGAINST MY COMPLAINT, AS YOUR EXECUTIVE CALLED ME AND TOLD ME THAT WILL TAKE THE NECESSARY STEPS TO RESOLVE THIS ISSUE, BUT UNFORTUNATELY NOT HAPPENED, PLEASE TAKE ANY ACTION FOR REFUNDING MY MONEY BECAUSE I CANT GO TO SERVICE CENTRE EVERY WEEK .
                      Dear Sangeeth,

                      Steve here from the Customer Relations team. Always here to help!

                      Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

                      We apologize for the difficulty you have faced and we want to reach out to you.

                      Could you please share your contact number & email id, so that our team can contact you.

                      We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

                      Sincerely,

                      Steve
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                        V
                        Vijay Parmar
                        from Bansi, Uttar Pradesh
                        Mar 10, 2017
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                        Address: Indore, Madhya Pradesh, 452001
                        Website: www.dealsamzon.com

                        Hello sir/mam,

                        As i purchase fastrack watch from http://www.dealsamzon.com (order no.[protected]), but they shipped me a wrong and duplicate fastrack product, they are doing fraud with fastrack loveron behalf of your company product.

                        Please take some action for this type frouds. and suggest me what should i do to get my original product.

                        thanks
                        Ajay Parmar
                        contact no. [protected]
                        email pajay.[protected]@gmail.com
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                          V
                          Vaishnavee
                          from Chennai, Tamil Nadu
                          Mar 5, 2017
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                          Address: Chennai, Tamil Nadu, 600042

                          A fast track cab driver was driving rash, honking constantly, and was on a call.

                          He also drove close to several two wheelers and blared his horn, making them jump out of their skins.

                          He posed a threat to a lot of people. He was driving a white Chevrolet Tavera. Vehicle number is TN22CR6113. Request you to warn the driver accordingly.

                          Incident happened at around 5.00 p.m.
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                            D
                            dinesh0086
                            from Delhi, Delhi
                            Mar 2, 2017
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                            Address: New Delhi, Delhi, 110078
                            Website: watch

                            With reference to my previous complaint registered, would like to inform you that the same problem I am facing once again with the product received last time from you against faulty product, as a replacement.

                            The coating of dial's edges has got weird and it's irritating on wrist and further resulting to allergy. I would like this product to be replaced with different model as I dont have any trust left on this model any more. Model Number and other details of products are Fastrack Watch (model no-3076SSB)—50MWR. My handphone number is [protected]. I have added the pics of product from both end for you to compare one edge to other edge.

                            Waiting for your reply.
                            Dinesh Kumar
                            [protected]
                            +3 photos
                            Mar 10, 2017
                            Updated by dinesh0086
                            Still I am awaited Your Reply...
                            Mar 30, 2017
                            Updated by dinesh0086
                            SS Back Cover Is totally Damage... Still my Complaint not resolved ...

                            I am awaited For Reply...

                            Apr 03, 2017
                            Updated by dinesh0086
                            Still I awaited your reply...

                            Thanks
                            Dinesh
                            [protected]
                            Apr 23, 2017
                            Updated by dinesh0086
                            Still I awaited your reply...

                            Thanks
                            Dinesh
                            [protected]
                            Dear Dinesh,

                            Steve here from the Customer Relations team. Always here to help!

                            Thanks for bringing out your concern, we understand we may not be perfect, but we always

                            strive to make things right for our customers. We apologize for any difficulty you have faced and

                            we are reaching out to you at your phone number & email address to make sure we resolve

                            your complaint completely.

                            We take pride in our customer service levels. Customer satisfaction is our main goal, and we go

                            the extra mile to ensure our customers are happy. In case you wish to talk with our Care team,

                            please call on[protected].

                            Sincerely,

                             Steve
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                              J
                              Jagdish Dabi
                              from Pune, Maharashtra
                              Feb 26, 2017
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                              Sunglasses,bubbles

                              Address: 411038

                              My sunglasses have turned bubbly and scratchy, it's polarising cover on glasses has also damaged now fast track showroom at paud road not giving me the glasses replacement as they told me that they don't have glasses and also not giving me deprisiation in price as I want to buy new fastrack goggles, tha product kindly look into the service and revert back to me at earliest...
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                              Arun Vedha
                              from Hyderabad, Telangana
                              Feb 26, 2017
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                              Wrong booking made, didt give driver details, no call from driver, bad & harmful communication by custer service persons. Around two hours waste of time with fast track, now my option will never go for fast track, even for a small ride, on before i'm using your service in frequently, but hereafter i it never happened again because of your unsatisfied & inconvenient service
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                                S
                                sree banu
                                from Giddalur, Andhra Pradesh
                                Feb 23, 2017
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                                Quantity product

                                On 18.02.2017 with order no [protected]. And i got the product on23.02.2017 via expressbees, with AWB:[protected], after payment i opened the sealed packet and I got fastrack watch which is damaged with no parts inside.so please make the necessary arrangements to replace the products with the non faulty one. Thanking you. Make necessary steps as soon as possible.
                                I am using Fastrack watch, but some how it back panel jagged, unable to wear it, its pinching in wrist, it seems its happen due to low quality of material usages, i have visited your Tital care near Saharagunj Lucknow, as per him they will change its panel with Rs. 1650.
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