Fastrack Complaints & Reviews

I am purchased a watch model no. Dc725a analog from the world of titan, sco 348, sector - 9, panchkula vide b. No.[protected] dated 16.04.2017.
The dial of the same was unscrew due to manufacturing defect and stop third day after purchase.
A assurance was given by staff the same will be send to the company for replacement/repair.
A text message received on 02.06.17 sent by "titan service network" that "your product is ready to collect by your convenience".
I reached and ask about product the staff replied in rude manner the product is not ready and you reached without our phone call and denied any message.
After seen the message in my mobile staff replied that this one from the ambala branch not from our side.
In general unscrew of dial is a manufacturing defect so my watch should be replaced and staff should be trained about behavior to attend customer.

Thanks

I have received fastrack watch for www.flatsale.com in 598 but its duplicate fastrack watch i want to return my watch reference no - [protected]
Item description - buy branded watch with stress buster spinner free sku - fwfm525: awb :[protected] i have sent msg on his email [protected]@flatsale. Online. [protected]@flatsale. Online but no any response so please help me.

Hi
I am saro mohan, i purchased fastrack watch in fastrack showroom (Kalyani square, 151 vakkil new street, near chokkanathar koil, simmakal, madurai, tamil nadu 625001). After one year my watch is not working (My glass was not broken). I walked to my nearest fastrack service centre (World of titan, 184-a, north veli street, madurai, tamil nadu 625001). Then it functioned well for 6 months. Now i am facing same problem, they reported that my watch battery and machine is in good condition and couldn't figure out why this is happening... Now they are blaming glass breakage of my watch and not responding further.
So two days back i went to another customer service (Titan watch repair service, 16 mandayan asari lane, town hall road, madurai).. They responded well but they couldn't find the exact reason. They lubricated my watch and said that if this complaint exist again you should do full service... And the service cost is 1/3 of my watch price. If it so then what is the reason to buy such a branded item... Please tell some solution.

Looking forward for your response...

I have purchased fastrack analog watch last year but it's stop working since last 8 days! Its is in warranty so i brought it to the service center of nirala bazar, aurangabad, maharashtra 431001.. I have also shown him warranty card but he is telling me that it can't be repaired because it is online purchased..!!! And if want to repair i will have to pay for it!

I brought fast rack analog watch model 3076ssb at brand store now it is irritating my wrist and my wrist skin is become allergy.. And i afraid that it will cause problem more problem if i continue my usage.. And i use to take that watch occasionally & last 3 months only i'm using frequently..

Need solution for the same.. My email id is [protected]@gmail.com

I purchased a watch costing approx 3000/-. After a period watch case which is made of rubber is broken up. I went to titan stores for changing the broken part but they refuse to change. According to them the part is not available. Now they are offering me a buyback price of 300/-. I dont understand what kind of service are dey providing... Totally useless... Big brand with such a # services.

Dear sir,

The sunglasses which i had bought from fastrack brand which is costing to me rs - 1495 are damaged and not proper fitting to me, so next day i went to the store which i had bought i explaind them what is matter but the sales girl refused to the sunglasses and told there is no exchage of sunglasses there is exchange syatem only on watches and the sunglasses manufacture date was 2015 which has not shown in sales time, so i kindly request the fastrack team to give me a good result please

Thanking you

Shaikh mohammed nayil

Hi,
I had purchased a Fastrack Watch (model:NG3099SM04C) from Globe Watch Co. Guwahati, Assam on dated 26/11/2016.
Unfortunately the watch get stop after few days of Purchasing. So, on 12/01/2017, i brought it to Globe watch Co. They took 10 days to repair it and return back to me after repair. 2nd Time, on March the same problem occured again. this time also i took it to Globe for repair asking to replace it. But they deny to replace it. Again they utook around 15 days to repair it and return bach on 25th march. and 3rd time it get stop on April 2017. This time i request them to replace it. They argued with me not replace it. Its still is that shop.

What to do?

If this time the same situation will occur again, I will proceed legally.

Hope a positive feedback.

Regards,
Ashim Barman
[protected].

Hi Team,

I purchase this product on 28th feb 2017, and after 10 days it stopped working. i submit that product to service center in kolkata city center 2, they took 1 month to make it okey by saying they had changed the machine for this watch, but after 10 days it again stop working, i submit this product again to service center, again they took 1 week and told me that watch is ok now. now this watch is again stopped working. I want my money back as it is not possible to run every time to service center as i am not having any confidence to your services and products. please stop harassing customers .

Dear sir,

My self Sameer kale, from pune. I have purchase fastrack watch 3147KSA in 11 November 2016. But it has stoppage problem so that i have return for repairing on 29 Dec 2016. They tooks 1 and half for repair, but same problem arise in 2 February 2017 and again i have submitted to showroom for repairing. Now minute arm totally separated from machine. This is third time of stoppage problem. From purchase i have use this watch for 4 months and 3 months tooks for repairing. This is totally inappropriate and I don't have time for such things. So please cooperate and replace this watch as soon as possible. Otherwise i will takes some action regarding this. I will post bad feedback against fastrack watches on social media. So please don't allow me to do that. And replace my watch.

I Purchased fastrack watch on Dec 2016. It stopped within 5 months. I took it to titan world for service. There they just used freeing machine to free it and simply gave back. When i asked them they just saying its small stuck but the watch is again getting stopped intermittently. Now they saying i have to give them my watch they will send it to company which will take 20 to 30 days to get ready. This is really frustrating, they saying me to be without watch. Is this how the BRANDED watch companies work???.. They should investigate and resolve the problem in service center itself right, Even if they need to change machine they should do it within an hour and return to customer..This is really really frustrating.. Never ever but any Titan or fastrack watched again.

I purchased fastrack sunglasses from Central, Vashi on 23rd Apr 2017.

I suffered from headache when I used the sunglasses.

I have spent approx 1100 rs on it and its quality is not even worth Rs. 100. Even non branded sunglasses provide better protection to eyes in comparison to what I have purchased.

I always prefer using your products but I had not expected such a low quality product from prestigious brand like fastrack.

Please replace it with some other model or refund my money.

Thanks,
Shruti Dinkar.
[protected]@gmail.com

I bought a fastrack watch model no.:6109sm02c on 10/09/16 from shoppers stop shipra mall indirapuram ghaziabad-201014. After a month o[censored]sage, it stopped working. I got it repaired but it has stopped working many times since then which is very irking. Please replace this defective piece or refund the paid amount. Contact me as soon as possible. Email: [protected]@gmail.com

As i purchase a fastrack sunglasses from wave mall (Life style) jammu within a week i got problem with my sunglass fastrack logo and nor the sunglass is polarise. I return it and they told me to come back within a week but in return i got exect same as earlier.
I am good friend of fastrack product but now facing such problem i feel like i can never trust on such product..
It seems very bad product...

Sir,

I would like to inform you that, the complaint regarding products and services by fastrack authorized dealer shops/showrooms. I purchased the fastrack watch with serial no nf-38015pp01 on 10/12/2015 at shakti marketing, kempegowda commercial arcade, k g road, bengalore-560009 ph[protected]. After 2 weeks watch automatically stopped working and i visited the shop he informed it was some loose connection in the battery side and repaired. Last 4 months back again it stopped working and i visited nearby fastrack centre and replaced the cell. Since last 15 days watch stopped working and i visited rajajinagar 1st block titan show room (Oppossite to gokul veg) they informed cell is in good condition and watch machine is problem and they told to go shakti marketing for service where i purchased the watch and speaking so arrogantly and telling that shakti marketing is lied we cant service your watch and you have to go there only to get serviced and he is also shore that he will get same watch for 300 rupees which i spent nearly 2500 rupees. If really this happens for customers at your doorsteps its really illegal. Hence my humble request is company should come forward to rectify the issues for selling duplicate watches and do not trouble the customers as i am 12 year satisfied customer.

Yours faithfully,
Malatesh betdur
[protected]/[protected]
[protected]@gmail.com

Hi,
My watch dial glass got broken. I wanted repair it as this product is in warranty.
And this was my gifted watch please let me know how much time it will take to resolve.
If is there any service center near noida sector 49 so that i can go there and can check with my self.

And it seems very bad product it was just 1 month and it got brock.

I had purchased a watch from World of titian Store from Ahmedabad.

i need a copy of bill as to repair my watch or to go for exchange.

The store from where i purchased is completely closed by operations.

How can i get a bill for the same.

Registered Name is : Prithvi Singh
Registered Contact No : [protected]
Address of Closed Store
142-143, UG Floor, Iscon Mega Mall, , Besides Iscon Temple, SG Highway, Ahmedabad, Gujarat 380015

you can contact me on [protected].

Hi buddy

I am here not to complaint​ anything. I am sorry to mention this in the complaint​ cell. I couldn't find any other way to reach you for a request. I am Mr Chandresh. Am in Chennai. I am a very loyal customer of Titan for decades. I would like to buy a watch which has to be gifted. I couldn't find the same anywhere in Chennai. I came to know that the model was stopped from manufacturing. I am searching for the same for almost one year. But in vain I couldn't get it. Kindly please arrange me the watch which I have mentioned in the subject box at the top. Please speak the same to your higher authorities. I just beg you for the same. Please please please make necessary arrangements for the watch. I will be very thankful for your kindness and for your positive action to be taken. Please...

The details of the watch are

Fastrack girls leather thong watch
Model: 6032SL01

The details of myself are

Mr Chandresh D
10, 6th Street
K C Garden
T V K Nagar
Chennai-600 082.
[protected]
[protected]

From last three months, I am getting verification code from fastrack. I have never registered on fastrack site, infact I have never purchased any fastrack product.

I have noted this thing to your customer care no. but still it continue.
It clearly shows that someone doing malfunctioning by using my mobile no.

If any fraud happens to me, I am not responsible for this and I am not going to bear anything from this fraud.
So, do take some action.

To
Customer Relation Officer,
Fastrack Watches
A Titan Company.

My name is Santosh Ray. I am from Kandivali, Mumbai.

DC no. 2121
Date : 23.03.17
Model : 9463AL
Date of Purchase : 11.02.2016

I buyed Fastrack watch on 11th Dec 2016 from SUYOG WATCHES, KANDIVALI EAST, MUMBAI 400101. After 15 Days when i was travelling to Kerela i found my watch stopped working between 2 - 4pm and later it started running on time but it was an 2 hours late. I took this issue seriously and when i back to Mumbai i complaint this issue to the store manager of SUYOG WATCHES. He then checked and said there is some mistake near key due to which your watch stopped working.

I accept his suggestion and took my watch back as he assured me the problem will not create in future.

On 18th March 2017, I face the same issue and later my watch stopped working totally. On the same day i submitted to SUYOG WATCHES and he then inform me to write this letter to you.

I trusted this brand Fastrack and never expected that it may be such an headache to me. Its my humble request you to please help me with replacing this watch as soon as possible.

Please do contact the Seller SUYOG WATCHES as details mention above and fulfill the solution as soon as possible.

Awaiting your response!!

Regards,
Santosh Ray
[protected]