Fastrack Complaints & Reviews

Dear Sir/mam I brought a fastrack watch on 01/06/2014, now it is giving wrong time always. after 3 servicing in titan care, cant change anything, again same problem is creating in my watch, i told to change the defective watch. Note : I can't run more time on your service centre cause I am 60% physically handicap person, I attached watch paper & my handicap certificate. please find the attachments. Thanks & Regards Mashihuj Jama Khan (Mono Khan) Mob - [protected]

Variant Number - NE2394SM02 | Description - J764 | Cluster - ANALG Hi Team, I bought a wrist watch on 10th Oct'2014 from A.K.ENTERPRISES SHOP NO 13VIMAN NAGAR ROAD PHOENIX MALL Pune-411014 which has issues in getting locked/ tied on the wrist. I returned the watch complaining about the same on 13th Oct'2014 and the sales girl there told me that it would be replaced within 2-3 days. She mentioned that she would call & inform me. Now I got a call from Durgesh saying your watch is repaired where in I was told it would be replaced. So now either it should be replaced or I want my money back!!! Awaiting your reply. Regards, Nishtha nishtha.[protected]@gmail.com

I bought fastrack watch model-- NE1474SM02 on[protected] . My battery was dead within the warranty period ! i went to the retailer and i was provided with a replacement free of cost ! On asking for a receipt for the new battery i was denied one ! while buying i was told dat the battery wudnt die atleast for a year but was dead within 9 months ! And now during replacement i was told the same ! I wasnt even allowed to know if the battery was a new one, original fastrack, or some roadside battery dat wud again last for about 2 to 3 months after which my warranty period would be over . I request fastrack to loadge a complaint against the retailer and provide me with a new battery with a receipt showing dat it is original and will last for atleast a year ! The retailer --- Maruti watch and electronics 4-1-834, Abid Circle, Opp. Nehru Statue, Hyderabad . PIN - 500001 cont no.[protected] [protected]

i bought fastrack watch model no- 3099SM05 worth rs 2094 two months before and its polish get the metal color of my Dial has started vanishing off after a month. it is in warranty period bt i have not recieved any service from the company As per terms and policy of Warantee it comes under replacement but the denied to do that.

Today (3rd Oct 2014) i used fast track car number TN22U6243, 1. I booked a package of 8 hour 80 Km but my car only run for 46 Km for 5 Hours when i said driver that you charge for 40 Km 4 hours so he started showing anger and said very rudely that you have to pay 8Hours 80 Km only. Than i called call center they are also supporting the driver and finally i have to make payment fo 8 Hours 80 Kms and when i ask for bill he was giving me the bill only for 6 Hours 50 Kms and even when i was get of from the cab driver give me call after some time and he abuse me over phone. what kind of services these people are trying to give the customers. 2. Driver is not shaved and not properly dressed up and as per their policy if the driver is not dressed up properly or cab is not clear their is discount of 50Rs but driver is not accepting it that is not dressed up properly. I really says its better for them to take a knife and start collecting money from the people that can save their diesel money. I NEVER RECOMMEND FAST TRACK CAB TO ANY ONE TAKE A AUTO IS BETTER THEN THEIR SERVICES.THIS IS REALLY VERY SHAME FULL FOR ME TO USE THIS SERVICES.

i bought fastrack watch model no- 9462AP01 worth rs 1896 two months before on 28 july 2014and its polish get the metal color of my Dial has started vanishing off after a month. it is in warranty period bt i have not recieved any service from the company As per terms and policy of Warantee it comes under replacement but the denied to do that.

Dear Sir, I had purchased a watch from Fastrack showroom ITIKRAT TRADING PVT. LTD., SHOP NO. 1, 3, NIYOSHI PARK, SANGHVI NAGAR, AUNDH, PUNE- 411007. PH[protected] . DOC NO :[protected], on DATE : 13/07/2014, TIME : 16.23 . After a few hours, I noticed that one of the watches from the above bill was not working correctly.Three to four days later, I went back to the showroom for complaint . But the salesman told me go to Titan Showroom for the repair . He was not ready to change the piece though in warranty period. So, I went to the Titan Showroom VISHWARAJ AGENCIES PVT.LTD., 1318, J M ROAD, SHIVAJINAGAR, PUNE - 5, on 04/08/2014 . They gave me the period of one month to repair my watch, but they have given no response till now. I tried calling them several times but later on they have started rejecting my phone calls and when I would call them from a new telephone number they pick up the phone. It has been 23 days above the delivery period. This behaviour of the staff as well as the brand is unacceptable. People prefer brand beacuse of the services provided and but I would recommend readers not to buy Fastrack products. Their services are not good. This is not what a buyer expects from a brand. Rajesh [protected]

Dear Titan, I have submitted my watch on 05/08/2014 at your Borivali Centre due to glass break. On 02/09/2014 I have received your watch with new glass but same was not in working condition. Again on 05/09/2014 I have re-submitted the watch at your Borivali Centre but still same was resolved. On 13/09/2014 I have visited to your Borivali Centre again but same was not resolved and your service team told me that same will resolve within 8 days. Receipt no - 13691. Today is 25/09/2014 and no one is giving proper answer. I am really irritated with your service and will not buy any titan watch in future. Also suggest my friends and Collgues to buy another brand instead of any Tital brand. Now tell me the solution or otherwise I will write to Consumer Forum department. I am ready to fight. No Thanks Amit Sawant [protected] [protected]

Last year I bought a Fastrack watch(Model No.9248PP02), within 6 months strap was broken then I changed it(Original). But again it was broken with in few weeks. This time please replace my strap with free of cost. Mob:[protected] email:dipin.[protected]@gmail.com

Dear sir, Model no NC3024SM02 Fast track watch cost 2795/- has been purchased from Fastrack Abad Nucleus Mall, 14/392 n, maradu, cochin-682304 on 24/10/2012 and under guarantee period for two year, the watch shows the compliant of case corrosion, Yesterday i went to the Titan Showroom and gave my watch for repairing.They are telling for this simple compliant also will take 1 month to make it ok.I am very shame on you for this poor services,...

17th September 2014. I have been trying to get black strap which is broken, for my Fast Track watch 9253 PSA from your authorised service centres (Titan) at Anna Nagar & Pondy Bazaar (TNagar), Chennai. But both of them do not have the spare and also they could not tell me when it will be available and also do not have any equivalent strap. I have also tried with Fast Track showrooms at Anna nagar and T.nagar, but could not get. Can you help me to get the spare strap (black) and tell me how/where to get ? From: Asim Ali AE-71, 4th Street, 10th Main road, Anna Nagar, Chennai-600040. Phone: [protected], e-mail: [protected]@gmail.com

model no FG NE 3039 SP01 D 328 Fast track watch cost 1295/- has been purchased from beauty times, seetha shankar towers, pulimoodu, Thiruvananthapuram, Kerala - 695001 on 10 Jun 2014 and under guarantee period for one year. the watch was got stuck due to some manufacturing problems on 03 July 2014 and I, returned it to the beauty times, Thiruvananthapuram for repair/replacement( Because it is under guarantee period) . But till date neither the watch has repaired/replaced nor the shop where i, have been purchased the same has not given any satisfied reply. Whenever I, approach the shop for get my watch return they were using rough words and they told me that the watch will repair their own time and if the same will not returned back I, can not do an thing against them . so i, request you to take necessary steps so that i can relieve from my tension. My Address is as under Santhosh Kumar C/O Raghunathan Nair VPS- 177 Sarovar( Ground Floor) Vattavila PO - Thirumala Distt- Thiruvananthapuram State- kerala PIN- 695006

i had purchased a fast track watch on 14/07.2014 and it got spoilt within 38 days ..so gave it in Thane service centre and they said your watch will be given back by 5-6 days ...10 days passed no calls from their side.then i had to call and the answer i got pleas give us 2-3 more days by 8/9/2014 you will get your watch..again no calls and when on 9/9/2014 i called and the answer i get is your watch has been given to another customer when he will return you will get..Is this the TITAN works and Replies to their customer...my watch was almost a Brand new and after keeping my watch in service centre for 25 days i get such pathetic reply...then also i waiter for 5 days and still no call when i visited service centre they are saying we cant help it when the customer gives your watch we will give you.It would be great if you people look into this matter and return me BRAND NEW watch because the customer has already used my watch for 4-5 days and i cant take the same watch now..lets hope TITAN looks into this matter..or else i would have to approach consumer forum complaint for further help...Very Very pathetic Service

I BUY a watch worth of Rs. 2995/- on 17/05/2014, when i started to use with in one month of time it is become to form a iron layer in STRAP AND DIAL BACK SIDE, while i buy the watch they told the watch is made of steel and they gave a oral assurance about that. But any how, because that problem, i return the watch to the same shop on 12/08/2014 and they told the starp will be replace within 20 days of time. 1. Fasttrack provided the BAD QWALITY OF WATCH. 2. They did not provided the watch with in 20 days of time, when i ask they simply telling like it will come today or tomorrow like that. Same time they telling a reason for delay is like the fasttrack industry does not have the replacement product for that particular watch. 3. On 11/09/2014 i went and ask they again told like to come tomorrow, but i ask him to pay back my cash or else to to provide the watch with same worth of cost. 4. But when i ask this, He(Manager) behaviour is completely rude to me. The same time he simply throw my cash on the bench. Any how i got my money back, but fasttrack is very popular company and making a bad quality of products. Other than that all, the behaviour and responding of manager is completely rude to the customer. If you take action or not, i am not mind about that, DONT repeat to this any of your customer. NO STATISFIED FROM THE QUALITY OF PRODUCT IN FASTTRACK. VERY VERY BAD RESPONSE HANDELED BY THE MANAGER TO CUSTOMER. Bad experience with fasttrack on time.

I have purchase an fastrack watch in Model No.NE1474SM01 and the tail was damaged in 6 months from the date of purchase. I have guarantee card I have submit in your show room and they replied for me we will change the tial in one week.But they did not response for my question and taking delay.

On 09/11/2013 I bought a Fastrack watch Model No 3097SM01, after 3 months my watch body backside paint ( means that silver color coating ) got damage now that area is too sharp, i went to service centre, they told it will ready within 20 days, now its 24 days completed. When i call service centre they telling its on process. Please solve this fast. My email id is [protected]@gmail.com

abhilash from i purchased a fastrack glass on 17/8/14 model bm habitat mall jayalakshmipuram mysore-12 phone 4190634 model number p240bk1 amount-1995 including tax loyalty no[protected] product doc no[protected] what they given glass is full of defect with colour shad when i went where i purchased they told its not proper ok go for service center we are not responsible when i went their their not taking complaint. due to using this defect glass i am getting head ace.please kindly do need full i have given back the glass where i purchased.my money not refund please do needfull. my phone no-[protected]

I bought a fast track watch and after a month its lock got damaged and the place from where i have bought it is inorbit mall hyderabad and from when i complained about this they said that u take this to service center we can help you out this is very upsetting and disgusting i went to the service center they took it and will give me back after 25 days such a bad service and i have spent around 500 rs to rome here and there to get this watch replaced or serviced this is pathetic and is really putting a bad name for fastrack brand you are spoiling the name o[censored]r company i feel that the future of this brand will be worst and nobody is going to buy if this continues if in one month this is happening then its useless to buy a watch or anything from fastrack. you should take this matter seriously otherwise this could lead to serious issue for you.

i have purchased fastrack watch 7 th month ago and my watch getting stop after some time and when i set the again watch time then it's running well for two days so please tell me where can i find your company service center in udaipur name : jaydeep mehta mob no: [protected]

My self Amul Kavle and I am a customer of TITAN brand from a long time. I am currently working as Gujarat HR & Training Manager in SKODA Automobiles. We are using your watches from last 6+ years in family and were completely satisfied with the product availability in market and the QUALITY I was getting with it. Now here I am not satisfied 1st time with a FAST TRACK watch which was purchased on 25/01/2014. I bought this watch for my own use but unfortunately I couldn't wore it for more then a Month as it was not working at all. I gave it back to the dealer first time after 2 months from DOP and they did the needful on it. All over again after 1.5 month it stopped working and again gave it to dealer and he did the needful. Now yesterday it stopped working all again and I was so pissed of that I was about to broke it. Now the shop I bought it from is about 18km from my place & it's really really hectic to travel these much in your working schedule. I know we can get service at any TITAN showroom but i bought it from there so he is responsible for it. Requesting you to give me the watch replacement for the same. I will pay more for higher model. I no longer want to use this watch and if possible I got 3 more watches of FAST TRACK's and if I can give it back to any of your dealer as an replacement for TITAN slim. Below mentioned are some of the details you might need for this complain. Dealer Name: Keshariyaji Watch Co. Address 82, Ajanta Commercial Center, Nr. Income Tax Office, Ashram road, Ahmedabad-14 Customer Name Mr. Amul Kavle DOP 26/01/2014 (Invoice: 1129) Model # Fast Track NE3039SL+B You can contact me/email on below Mentioned detail as I don't want to take any further steps for the same if it gets short out from your end only. Regards, Amul Kavle +91-[protected] [protected]@gmail.com