Fastrack — Case is not available in titan stores

Vinaylal

from Mundi, Madhya Pradesh

Address:	Jabalpur, Madhya Pradesh, 482001
Website:	Titan

I purchased a watch costing approx 3000/-. After a period watch case which is made of rubber is broken up. I went to titan stores for changing the broken part but they refuse to change. According to them the part is not available. Now they are offering me a buyback price of 300/-. I dont understand what kind of service are dey providing... Totally useless... Big brand with such a # services.

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Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Vinaylal,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we

always strive to make things right for our customers. We apologize for the difficulty you

have faced and we want to reach out to you. Could you please share your contact

number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal,

and we go the extra mile to ensure our customers are happy. In case you wish to talk

with our Care team, please call on[protected].

Sincerely,

Steve

Nondita Acharya

from Bargarh, Odisha

The glass of my Fastrack watch broke. The glass of the dial not in stock. Went to 3 different Titan/Fastrack showroom no one had the glass for the model of my watch. Such a poor service. Where glasses for all watches are there specifically my watch does not.
Style code: NG6078SM03