[Resolved] Fastrack — Complaining about color fading issue | |||||
I bought fastrack watch from Titan showroom, BTM 2nd Stage, Bangalore on 12 march 2017, After 15 20 days color outside the dial was fading so i went to showroom again to show this to the guy from where i bought that watch. He assured that i will get a new piece of watch in 15 days. after 15 days every 2nd day i'm going to check whether watch came or not but still no response from their side. I asked if you can't provide a watch then give me my money back, but that also they don't wan't to do. Please Find attached document of my complain(having name and no. of Showroom). Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved | |||||
 3 Comments | |||||
Comments
Update on June 21, 2017
HI, this is regarding a complaint about Fastrack watch, that I complained before.
that time I got repaired watch and till one month everything was going fine, but after one month only color faded again from the same place where it faded previously.
I just want to know that how this thing is possible, same problem again.
First time I thought there might be some defective piece that's why problem came, but again the same thing happened, this time I am pretty sure that fake product only you are selling.
Otherwise, this thing should not happen if the watch is coming from your service center again after the first complaint.
so, I want a refund of my amount this time, otherwise, I want some other watch(Not that watch, because after some time again the same problem will occur), with the same price tag as of mine.
Thanks
Pankaj Lakhera
HI, this is regarding a complaint about Fastrack watch, that I complained before.
that time I got repaired watch and till one month everything was going fine, but after one month only color faded again from the same place where it faded previously.
I just want to know that how this thing is possible, same problem again.
First time I thought there might be some defective piece that's why problem came, but again the same thing happened, this time I am pretty sure that fake product only you are selling.
Otherwise, this thing should not happen if the watch is coming from your service center again after the first complaint.
so, I want a refund of my amount this time, otherwise, I want some other watch(Not that watch, because after some time again the same problem will occur), with the same price tag as of mine.
Thanks
Pankaj Lakhera
Dear Pankaj,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we
always strive to make things right for our customers. We apologize for the difficulty you
have faced and we want to reach out to you. Could you please share your contact
number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal,
and we go the extra mile to ensure our customers are happy. In case you wish to talk
with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we
always strive to make things right for our customers. We apologize for the difficulty you
have faced and we want to reach out to you. Could you please share your contact
number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal,
and we go the extra mile to ensure our customers are happy. In case you wish to talk
with our Care team, please call on[protected].
Sincerely,
Steve
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
936
Pending
0
Resolved
248
View all 936 Fastrack reviews & complaints
View all Fastrack contact information
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest.
Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve