[Resolved]  Fastrack — Fastrack Poor Quality Watch sell to customer as a new.

Address:

Vadodara, Gujarat

Dear Sir / Madam, I am Girish Govinda from Baroda - Gujarat. On 4th Feb 2014 I was buy a wrist watch from Fatehgunj store. On 9th Feb 2014 I was visited your store once again for resolve 2 problems. 1 steel belt size was remove and 2 pin was not proper fit in belt ( photo attached ). Steel belt size remove by person but for pin he set a temporary solution, hammering on loose pins and watch return to me he say ok. But its not clear so regularly I feel company cheated me because I trust on company and buy a product but just 5 days and product is not proper its mean this was manufacturing defect. That reason I was visited once again your Fatehgunj store and I request for exchange but he say no for exchange you go service centre because we have't. Then I was visited your other show room " world of titan " for solve my problem but no proper answer. Than I write constantly write mail to fastrack but approx 2 month still no any reply on my mail. I need your help on priority basis. I hope company do this activity regularly that's only reason nobody written reply on mail. Please check attach snaps. I am sure this watch was not check properly and not a clear from Quality control. Girish Govinda