Fastrack — fastrack sunglass | |||
Dear Concern, i have purchased Fasttracek sunglass on dtd 7th May 2014, & i have ovserve some problem on my sunglass on dtd 8th May. I have go back to Malviya Nagar Titan eye showroom on dtd 14th may 2014 his concern person saying this is rear problem he was saying pls go to Titan service center for proper result, so i am gone to Titan service center & handover lmy sunglass to concern person on service center he was commit to me your sunglass repaired or replace from 10 to 15 days . but toady is gone 25 days i have call to titan service but his concern person not given proper answer . I ask a one question to you what is your service from your customer, i thing you are not required any new customers . pls do the needful Regards Jitendra Malviya Was this information helpful? | |||
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Fastrack customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Jitendra Malviya,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve