[Resolved] Fastrack — fastrack watch defect | |||
Respected sir, I had purchased fastrack wrist watch for my son on his birthday on 31st January 2013. Some defect was noticed on 4th of january 2014. I sent it for repair where I had brought it named- "JUST IN TIME 3, 4, 5 MITTAL CHAMBER J.M. ROAD SHIVAJINAGAR PUNE. I When I enquired then shopkeeper informed me that it was sent for repair to company as he told me on 30th January. About 25 days have been gone watch is still repairs. what is credit of company against customers. Pl. do needful for me. J.N. GUPTA RB/IV/B-9 RAILWAY OFFICERS COLONY, SANGAM PARK PUNE DRM OFFICE PUNE. MOBILE [protected] Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved | |||
 1 Comment | |||
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve