Fastrack — for service regarding (exchange product a bag)

Address:

SHOP NO 22 RAHUL RAJ MALL DUMAS SURAT.GUJARAT, 394107

Hello

I have purchased a bag on 27 feb 2019. After 15 days i find a problem in bag left side stripp near strech problem so i go to the fastrack store and i submit my bag and that time he told me sir its take to for exchange your bag minimum 30 to 45 days so i reply him ok. So after 30 days i call him so he says sir you need to wait more 15 days than you will get a new bag again
I said ok.
So after 45 days i go to the store for my bag that time he told me sir you got a credit (My bag price) your bag. So you have two option you take as your same model bag (Au696woyo1) or you can buy a new another one bag. So i told him i want my same model bag i dont want to take any other model beg. He told me ok sir i will you call becz still we have not in a stock so i willl call you maximum 1 week. I said ok so i complin in 2 time fastrack customer care but their reply is same sir your complain is open we will help but nothing revet. And after 1 week menase last months (15 / june /2019) i go to the store for my bag than he agin said sry sir company is not revert to us so you need to wait it. Again i called in customer care he say sir we will revert u in next 48 hourse but nothing reply. After wait 2 weeks 4 july 2019 i called him store manger nitin than he said me sir we have recived your bag i said ok i will come 3 or 4 days when (08/07/2019) monday i call him and ask may i come for my bag he said me yes sir. So in evening at 6 o clock i go to the store that time he told me sir sorry bymistake our employe is sellout your bag so you need to wait 3 days.

Fastrack need 45 days for exchange but i am waiting for last 115 days (4 months) for my bag but stiill not received my bag. That service is soo poor. So i want my money either i want same model with extend 4 months warrenty.

Please help me
Email - shah. [protected]@gmail.com

Fastrack anjan times
Store address - shop no 22 rahul raj mall dumas surat. Gujarat

Acknowledgment no - 130