Fastrack — frequent case corrosion complaint

Address:

Ernakulam, Kerala

On 24/10/2012 i bought a fast track watch from the showroom and got 2 year warranty for that product.During the warranty period case corrosion happened in 3 times & i got repaired also.so now its warranty over and the same problem happened.I don't know why it is happening frequently.I think you are giving bad quality products to the customers thats why it is happening always.this month 14th i gave my watch to the titan service center and they are telling that it will take more than 1 month to make it ok and its charge would be around 1300 and that case will get 1 year warranty also.i have a doubt that if you are giving warranty to this paid one, then why don't you give this warranty to the last case which you replace.i have used that case only 5 months with in that period the case got damage.so please stop making people fool.waiting for your reply i copy paste my last compliant under this line Dear sir, Model no NC3024SM02 Fast track watch cost 2795/- has been purchased from Fastrack Abad Nucleus Mall, 14/392 n, maradu, cochin-682304 on 24/10/2012 and under guarantee period for two year, the watch shows the compliant of case corrosion, Yesterday i went to the Titan Showroom and gave my watch for repairing.They are telling for this simple compliant also will take 1 month to make it ok.I am very shame on you for this poor services, Fastrack like good companies are doing like this poor services surely you will lose your brand equity in the market.i haven't seen anywhere like this kind of poor services.With in the guarantee period the same compliant happened in 2 times, those times also they took more than 1 month to make it repair.So during the guarantee period my watch is at your service center only.I think this would be clear to you and you will take necessary action for solving my problem.(My service customer acknoledgement form also attached with this mail)My name and address are given below. SANEESH.K.S KARUKAPADATH HOUSE EROOR NORTH PO THRIPUNITHURA ERNAKULAM, KERALA.PIN-682306 MOB:[protected]