Fastrack — Poor quality strap

Address:

Mumbai City, Maharashtra

I purchased Fastrack wristwatch model 4057 PM01, within a 14 months o[censored]se after purchase of this watch, it's strap plastic/rubber part got broken. I went to Titan service center at Dadar (W) Mumbai and asked them to replace the plastic part but instead they replaced complete strap by charging Rs. 300/-. Again this new strap plastic part broken and Titan service center asked to replace complete strap again. I was having concern that the plastic/rubber part used in strap is poor quality and it is braking during short period of time but your service center is forcing customer to buy complete strap. I sent a mail to your email id [protected]@titan.co.in on 18th Feb'15 as per the advise of your executive on toll free helpline number. Thereafter Ms. Grace Rajini ([protected]@titan.co.in) called up to me from Your Bangalore head office, she suggested me to send the photographs of bad parts and as per her suggestion I sent the photographs to her on 5/03/15. Thereafter after she told me that she will arrange the required part soon. But till date neither she has arranged the part nor she is replying to my email. Hope to see positive reply from you. Pradeep Shirsat [protected] [protected]@yahoo.co.in