Fastrack — regarding defective watch sold to me

Address:Amritsar, Punjab

I had purchased a watch brand titan on dated 19.11.17. Model no - ng3088s202c bill no # from life style amritsar store (Trilium mall). But after 8 days the watch went wrong and out of order does not give correct time (Date time stoppage). I visited the showroom on dt 28.11.17 for repair the watch, but the dealing person had been repaired my watch. But i insisted on to replace the old watch with new one or refund my money, but he did not any response.
I again visted the showroom on dt - 31.1.18 invoice no 112/0008734 for repair of watch and he promise to get back on 31 march 2018. It is apparent from the above consiquences that the watch seems old and sold to me as new one. I is therefore requisted to your goodself that to refund my money, otherwise i will knock the door of consumer court amritsar.
Regards regards
Akashdeepsingh
[protected]
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Dear Akashdeep,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
With in 10 months, watch is getting slow moving,

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