[Resolved] Fastrack — service charge is very high

RajeshPradeepG

from Mumbai, Maharashtra

Address:

Madurai, Tamil Nadu, 625001

I bought this (Nd3072sm03) chronograph model in hosur. It worked very fine. I didn't get any problem up to 4 years. Now 2017, my watch cell was dead. I would like to change my watch cell. So, i goto titan showroom thallakulam madurai and asking for cell change for my fastrack watch. They simply said service charge is 250 and cell cost 60. Is this your best service? I just want to change the cell. I completely frustrating. Changing cell is not the service. Hope you understand.

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Aug 8, 2021

Complaint marked as Resolved

Sep 24, 2017

tejash n shah's response my other number [protected]

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Comments

tejash n shah

from Surat, Gujarat

Online fastrack 20%off & company showroom no discount plz clarification

Chanduvatturi

from Chandigarh, Chandigarh

I just buyed a fastrack watch 2 months ago but the leather strap gone powder. I just asked the seller why this is happened. I have the warranty. I asked him to replace it he tild me that it's company manufacturing defect and there is no warranty in leather strap. What i do know?

Titan Company Customer Care

from Pune, Maharashtra

Dear Chanduvatturi,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve