[Resolved]  Fastrack — service for product under warranty

Address:

Jamnagar, Gujarat

Dear sir / madam my self suraj singh living in jamnagar gujarat I have purchaced your product .. Which is a wrist watch, design number is 3069K202 on 05/07/2014 from manali show room, add - city arcade pandit nehru marg jamnagar ..my watch is under warranty period ... On 22nd march 2015 problem of time adjuster not working properly so I given the watch to the show room .. I didn't received any customer satisfaction of giving a good service for the same .. Firstly they said that this problem is not covered under warranty ..this estimates around 100 RS .. That time I talked. The manager of that show room and I rufused to pay the amount because my watch is under warranty .. So manager said that ok sir I will sent your watch directly to the company if they consider this under warranty then its ok ..this process is of dated.:23/03/2015 .. After 25 days I received a call from manali showroom that company estimated your watch repairing 2200/- RS .. I shocked to hear .. Because my puchasing price was 2245 /- RS .. Sir / madam I didn't received any customer satisfaction service even my watch is Under warranty .. If this is your customer service then I will move to the SONATA for life time purchase of wrist watches ..I know only movement of one customer from your company to another will not effect your company but moving to sonata for life time can give me a customers satisfaction service Because I know they will provide much better service ... I will be very thankful if you give feedback regarding the same .. Thanking you Yours faithfully SURAJ SINGH Email - [protected]@gmail.com Mob : [protected]