Fastrack — Strap for watch 4052pm01 not available | |||||
Hello Titan, I have fastrack watch model 4052pm01 and I had purchased it around 2.5 to 3 yrs ago and i loved the watch but a week ago the metal strap broke, I searched all the service centers of Hyderabad and secunderabad cites and every one told the strap is not available and the watch is now pretty much useless, buy a new watch! Some even told me the company discontinued the item so its not possible to raise a order for new strap and some told that strap is not even available with company too. Now i feel humiliated how come a brand like titan could not even provide the spares for the items only after 2-3 years of selling. I request someone help me in getting a new strap for my watch.I spoke with customer care on toll free number and raised a complaint regarding the issue; In return I was given a complaint number 956827.I was told that back end team would be contacting me within 2 working days.I never received a call, I again contacted on toll free customer care number[protected] and representative on the call escalated my issue even then also i haven't received the call from back end team. More over i persuaded one world of titan to at least try to place an order for the strap and the titan inventory of the company says the strap has been "Dropped" and its not possible to place an order. This is not expected of a Gaint in the world of watches which is Titan.Now I completely lost hope that something could be done Regards Vijay [protected] Was this information helpful? | |||||
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Hi,
Instead of giving standard reply to each and every complaint i request you to address the issue.Your statement " Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy" is complete lie, If you could read the complaint you could understand that.I specifically had written in the complaint i contacted the customer care on toll free helpline and even wrote the complaint number.I would beneficial if you could have replied with something useful rather than giving stand reply.
Regards
Vijay
Instead of giving standard reply to each and every complaint i request you to address the issue.Your statement " Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy" is complete lie, If you could read the complaint you could understand that.I specifically had written in the complaint i contacted the customer care on toll free helpline and even wrote the complaint number.I would beneficial if you could have replied with something useful rather than giving stand reply.
Regards
Vijay
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve