[Resolved] Fastrack Watches — Poor service | |||
I had purchased a Fastrack watch for my 14 year old son om April 13, 2013, bearing the model no NB3022SL02 from Malabar watches, RP mall, Kollam . After four months, the key button broke and I took the watch to the dealer, who sent the watch to service centre Trivandrum, assuring me that the watch would be ready by a month. I was asked to contact by September 21st . I contacted the service centre repeatedlyafter the said date and was informed that it is sent to company for repair and got it back by 22nd October 2013.After bringing it back, it was noticed that the key button was flimsily attached to the watch. The button was lost with in 2 days. It is highly objectionable that a responsible company like Fastrack has cheated the customer so badly. I need justice . ---Dr Meera John email :-- rtn.[protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Mr. Steve,
No response from the dealer till now, even though your Customer Relations team assured that they will contact me soon and solve the problem . Help.
Dr Meera John
No response from the dealer till now, even though your Customer Relations team assured that they will contact me soon and solve the problem . Help.
Dr Meera John
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
937
Pending
0
Resolved
248
View all 937 Fastrack reviews & complaints
View all Fastrack contact information
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve