Fastrack Watches — Poor Watch Qaulity

Address:	122001
Website:	fastrack.in

Hey,

This is to put in your notice that i am facing trouble with your service partner (The World Of Titan and 157, 1st floor, Amby Mall, Gurgaon) for my recently bought fast track watch.

I bought this watch 4 months ago and never expected such poor quality from a brand like fast track, the strap of my watch was denim blue at the time of purchase and in just two months it got faded away, now it looks like a cheap belt. I would like to inform you that the watch never got in contact with water so which means the used material was not up to mark. Even the color of case of watch has also faded away from few portions.

I took it to the partner service centre, where they informed me that strap is not in warranty. I can understand the fact but can you tell me is it my fault that i bought a fast track watch which i can't even use for few months. The strap and case have a manufacturing defect then it should be in warranty. To which they didn’t give me a proper solution and misbehaved, also said I can't do anything. I told him to take my watch and check with the company because it is a manufacturing defect, so he took it and never called me back for the status. Post 2 weeks i checked with him for the status, then he said that I already told you that nothing can be done for it and you have to pay to for that.
Being a consumer it's my right to get the service i want, so if you can help me on the matter than it is good otherwise i will file a case in consumer forum to get a quality check on the mentioned model. This is not to threaten you but this is my right to get value for the money i have spent, and i will reiterate that for me the fast track brand image has lost the faith and i have faced the worst customer experience in my life.

I will wait for revert, or let me know if you can't help me on this matter so that i will find a way around to get my money back.

Sincerely
Amit Nagpal