FastWay Transmission Complaints & Reviews

I have 3 connections at my home of fastway and 2 months back shifted from local cable to fastway.

Since day 1 cable is not working properly error 104 and blurred picture keep on reflecting on the screen. Have complaint ffor the same multiple time to local spoc but everytime he says either there is some problem with the emplifier or cable wire needs to be replaced. But nothing has happened till date.

Can i have any person number to whom i can speak this and he can sort it out.

Since 2 months facing this issue and nobody is replying with satisfactory answer.

Request you to kindly address my issue or disconnect connection and refund our payment as i have paid 3 months advance money.

Stb id : 4c0c99cf, 4c0c98cd, 4c0c99c0

Hope to have a positive revert on this from your side
Contact number [protected]

Set up box issue & cable opreter issue is not responce. April 2019 ka issue hai abhi tak solve nhi hua na hi koi sunvai ho rahi hai kyi baar customer id par mail bhi kar di di box ka mac number bhi kyi baar bata diya but koi solution nhi ho raha local cable operated has not responded so plese my help my set up box security refund please main koi aur set box lagwa lu please aap koi help kare

My customer id is [protected], My net is not working yesterday 11.30 am i called customer care more then 6 times but no body visit & the problem still there. I m a professional, my clients suffering becouse ITR & GST Returns are not filed by me (i.e. net is not working) Penalty are due to the assessee assessee was not able to file penalty. He is right i m unable to file her documents with Department. So i want the fastway company pay the penalty which is arise by the GST Deaprtment to my clients not filling their returns in time. If any person suffering from problem the company not solved the problem they trying sir wait ( 4 to 6 hours ) the engineer visit (why the company said the engineer visit in 4 to 6 hours . Totally when i complaints engineers never come before 24 hours so it mean that the time 4 to 6 hours is likely 4*6 hours i.e. 24 hours.

Company misguide the clients and forget own duty. they are service provider.

Kindly look into the matter and solve and waiver all the penalty which is arise due to company not support.

Thanks & Regards

I Registered Complaint Yesterday but yet not received any Answer Till Today & my Complaint no. Is18062019w3556462.Without any reason cable operators disconnect the cable & not giving any information about rental amount of STB . For the last two months We havenot been using STB neither the cable operator comes or refunds STB security amount nor he tells Anything about set top box .It is requested to return security amount as early as possible.

Dear Sir,
I am a resident of Chandigarh and I want to register a complaint against fastway cable network.My fastway cable network is not working from past 3 days (since 10.6.2019 ) . we have contacted our local cable operator CCN cable Manimajra area but he is unable to resolve the issue. It is showing the error code E104.
Today 12.06.2019 I contacted more than 12-13 times(from both my numbers) the customer care on both the number Toll Free :[protected] Mobile:[protected] provide by the fastway .when contacted the girl was not even interested in saying "hello "and was disconnecting the call again and again listing to my words that I need to register a complaint.This number is toll free and PAN India number and the same Punjabi speaking girl will pick the call indicating that the fastway does not even have a proper customer case centre and executives.even if you select to speak in Hindi and English the same girl will pick the call and speck in Punjabi(really funny).Now they asked for the error code I provided them and them asked fro some MAC number or MQ code I do not know exactly what information she was asking for, (as the voice was not audible) as there is only one number visible on our white coloured set top box.Set top box number GCR-AC2932FW.and to get this info from my home I have to call my mother gain and again and she did not even hold the number and was continuously disconnecting the number and now they are saying that my number has exceeded the max number of calls limit to fastway . I want my problem to be solved on the prority basis.There is not even the contact number or their director /executiveavailable. One number of their nodal office is given which is not available(out of service)Email : vivek.[protected]@fastway.in
Contact No:- +91-[protected]. wow what a company.
Can someone please help me out!Also can someone tell me what information she was asking for to register the complaint and how to get that?
When we have to take so much pain in registering a complaint then I do not know whether this issue will be solved or not.
BAD SERVICE WILL NOT RECOMMEND TO ANY.
NO CUSTOMER HANDLING PROCESS.

I have 2 fastway connections. And my hd fastway box is not working just after 6 months and our cable operator is not taking any action... And even we didnt get our security back.. Please solve our problem.. We are facing it for a long time. And many channels have been already cut and it takes half an hour to tv to restart. I hope u will take action.

I am connected with fastway from last 5 years and i have one connection. But i'm feel very sad when our cable operator does not listen our problems and from fortnight there is no signal. Many times i call our cable operator but unfortunately he doesn't pick up the phone and if he pick up the phone then he cannot listen our problems carefully and doing misbehaving verbally. I call many times at fastway customer care no. But i can't get any satisfactory results from fastway. So please solve this problem.

Ihave 2 connections of fastway setup box in chandigarh. But fw service providers is not providing service always no signal and when we complaint they not respond not pick phone and when we go their office they misbehaved and spk very rudely we want to refund our money for setup boxes as fw is not working last two months if no action taken by you i go to consumer court...

Dear sir/mam,

I inform you that are cable operator is not giving good sarvice last from one month vicky cable preet nagar shimla puri, ludhiana. Cable operator mobile nom [protected].

My cable setup box was not working so i told the operator to change this setup box in hd box and he had taken the old setup box with it's all accessories but the operator didn't changed the setup box last from one month. We are already given the money. When we ask to changed the box he give such kind of excuses. He was tolding we changed the box in one hour or 2 hour nex day he was giving same excuses.

Please solve are problem as soon as possible
We are waiting from last one month.

Setup box registration name sh. Baldev raj
#1514/1/65a, street no 30, harkrishan nagar, new shimla puri, ludhiana punjab 141003. Mobile no. [protected]

Regards
Dr. Sushil machan
Fitndiet international

I have 2 connections of fw setup box in radaur distt. Yamuna nagar haryana pin 135133. But fw service providers in radaur not provide good service always no signal and when we complaint they not respond not pick phone and when we go their office they misbehaved and we want to refund our money for setup boxes if no action taken by you i go to consumer court

My cable operator sampla distt rohtak haryana not give satisfactory services
He not solve the complaint on time and solve after 2-3 days and when i asked my complaint status he not give satisfactory answer and done misbehaved and not give satisfactory service
I am a regular customer of fast way for last 2 years please take necessary action
And give me a good, satisfactory and proper services

To,
The managing director,
Fastway transmission
Ludhiana.
Subject : complaint of local operator of fastway transmission m/s kukki
Dear sir,
Reference to my previous email sent in your customer care department and to mr. Manchanda but i am
Sorry to say no action has taken by fastway transmission copy of previous complaint are attached
Herewith for your reference.
I am the customer of fastway from last 15 years but now as per tariff rates has revised by trai, my plan
Is updated as silver pack rate of silver pack is rs.300/ per month with gst but my local operator is
Charging rs. 350/- (Copy of receipts of rs.350/- attached with email) for the same pack i called at
Helpdesk fastway at [protected] they said operator cannot charge any extra charges above the plan
(Recording is with me)
I asked at helpdesk to take action against this operator but till time no action has taken by your staff,
You are requested to take strict action against operator m/s kukki hb 112 phase 1 mohali.
As if operator having 1000 connection he is charging rs.50/- extra he is earning rs.50000/- per month as
Black money this is not fare now in this case i have forwarded the email to customer care department
My operator said they will disconnect my connection at end of april 2019. Disconnection this not the
Solution of my complaint i want strict action against local operator.
If fastway has no solution of this query than i will be forced to take action in ministry of communication,
Trai and other regulatory authorities.
Regards,
R sharda
Hb 96 phase 1 s a s nagar
Mohali.
Crn number[protected]

After many time complaining customer care number they provide number of local operater, but is not in use. I have paid advance to company but not able to view most of channels. Worst service. When i call to customer care about non working phone number of local operater he just reply that is not our responsibility. I have almost 8 massage for soon resolving complaint but not even single time any complications resolved. Company just collecting it's money without any proper services.

Hi, (Crn-cr-[protected]) your complaint no. 30042019w3392538 will be resolved in 4-8 working hrs by m/s rajan_verma [protected].

In punjab cable operator (Fastway) is not giving the subscribers the options to select their own channels. The packs are selected by them without the information and consent of subscribers. On demanding the options, the representtive of the company says that the procedure to take options from subscribers has not started. We are chargws heavily and channels of our interests are also not being shown.

My self punjab singh dpe and nodal officer, bathinda. From more than 2 years my cable operator not register my name against my set top box (White). He always told me that i will registered your name but still my name register and in billing some amount still showing pending of my set top box previous owner. Now i am the owner of set top box but still my account speaking someone else's name. Please register my name or i will quit fastway. My set top box back side picture attach with this message.

Please take a imidiate action.

Thanks and regards

Punjab singh
[protected]

I want to complain regarding local cable operator. Last month I submitted complaint to activate a channel but after one month complaint not solved. And after paying my cable bill he discount my cable for 7-8 days. And when I'm trying to call on his number he is not picking any call.
My MAC number is : 24767D6B2E4D
My mobile number: [protected]
Cable operator number: [protected]

{Hi, (CRN-CR-[protected]) your complaint no. 11032019W3171616 will be resolved in 4-8 working hrs by M/s VIJAY_SINGH [protected]}

Dear Sir/Ma, am,
Greeting of the Day!
I would like to inform you that i am using Fastway cable service in Baddi ( Himachal Pradesh)
Since last 15 days i am regular requesting Fastway team & local cable operator to activate my choice pack as per TRAI new rule but in spite of my regular request Fastway has not activated all channels of my choice pack against my MAC no 08803934FC61 still some channels are not working But since yesterday local cable operator has stopped all channels error 104 is coming on my screen since yesterday.
I have approached every level of fastway customer care but no one is listing my complaint . I have also talked to fastway nodal officer on mobile no[protected] &[protected] but nothing happen.
You are requested to kindly look into the matter & do needful on urgent basis

Regards
Praveen Kumar
MAC no 08803934FC61.
Mobile no :[protected]
# no 208, Phase-III, Housing Board Baddi.
District Solan H.P-173205

Subject : monopoly of the cable operator leads to harrasment of customers - complaint against fastway transmission pvt. Ltd. Ludhiana, punjab and m/s oriental cable network, sco 284, sector 32-d, chandigarh/ the local cable operator
Dear sir
The govt. (Trai) should see that the monopoly of the cable operator leads to harrasment of customers. So the govt should break the monopoly of the cable operators and may allow more than one cable operators in all areas to avoid harassment by the single cable operator.
You can see licentious behaviour of the cable operators in my case.

My issue which is pendent since nov.2018 has not been resolved till date by m/s fastway transmissions private limited, ludhiana, punjab.

The issue is as under:

My issue started with cable connection not working (Poor signal or no signal) from the last week of nov. 2018.
Local cable operator of fastway took advance subscription fee for the month of december 2018.
But signal was totally not working from 2nd week to 4th week of dec 2018 before that signal was very poor.
Realising their fault, no one from local cable operator office came at my place to collect subscription fee in the month of january.
Local cable operator impended that they will not refund/adjust the fee of the month of dec 2018 and pressurise me that i have to pay fee for the period the cable was not working to get the cable signal restored.
Reason for this is monopoly of fastway and i am unable to change the cable operator as there is only one cable operator in the area.
I observed that they are doing such illegal activities so freely as if no one will take action against them.
For the non-operative cable period fastway is not liable to charge subscription fee and should have refunded or adjusted the subscription fee received by it in advance
Then i repeatedly made telephonic complaints from 4-12-18 onwards at fastway toll free no. [protected]. Every time i was told that the cable connection will be repaired within 4-6 hours but the cable was not repaired by fastway/local operator till second week of january 2019 (For about one month).
I also made repeated complaints at fastway email [protected]@fastway.in from dated 4-1-19 onwards.
At the end of 2nd week of january the cable connection was restored. But again after about 10 days time the cable signal was cut off by fastway/local operator without intimating any reason. Till date the cable signal has not been restored by fastway.
When i inquired from fastway customer care ludhiana, i was told to contact local operator.
The local operator when contacted impended that they will not refund/ adjust the advance fee taken by them in the month of dec 2018 and revealed that i have to pay fee for the period the cable was not working to get the cable restored.
Which is illegal and unethical practice adopted by fastway in collusion with local cable operator.
This is a routine practice adopted by the fastway in collusion with local operator that if the cable connection is not repaired by them in time (Even for 45 days as in my case) they do not adjust the advance monthly subscription fee taken by them against the period for which the cable is not working.
Generally what happens is that if the cable connection is not repaired by fastway or local cable operator within the stipulated time set by trai and in case customer ask the customer care fastway /local operator to adjust the fee, instead of adjusting the fee, the cable signal is disconnected.
The customer in order to avoid harassment of the family for continually remaining without tv, under duress has to pay the fee for the period cable connection was not repaired. Fastway work in collusion with local cable operator for unethical money gains by taking advantage of subscriber’s psychological distress that the family have to remain without tv for days together.

Now in my case unless i pay the fee for the period the cable remained out of service, only then the fastway /local operator will restore my cable signal.
Which is an unethical means of collecting money from the cable subscriber.

Previous year also a problem emerged due to fault of local operator for not collecting the subscription fee and thereby the cable signal was disconnected for the months of jan, feb, and march 2018 and moreover the local cable operator m/s oriental cable network, sco 284, sector 32-d, chandigarh issued me a forged receipt for the months of jan.2018 and march 2018. Later on local operator accepted its fault and restored the signal. I was assured by local cable operator at that time to take my complaint back and the mistake will not be repeated in future but they are repeating the same kind of act now.
The main reason behind such licentious behaviour of fastway transmission pvt. Ltd. And its local cable operators is it monopoly in chandigarh.

There is no other cable service provider in my area so the customer has no choice for changing the cable service provider. Dths do not provide some local channels. So i cannot shift to dth.

Monolopy of the cable operator leads to harrasment of customers as in my case.

So the govt. (Trai) should allow more than one cable operators to avoid harassment by the single cable operator.

I am continuously lodging complaints to fastway transmission pvt. Ltd at its land line numbers, and email but the complaint is not resolved.

My cable network not working from last 7 days approximately and showing error 111.
After making payment I complained regarding the same to the customer care almost 3 times and to the local dealer DS MULTIMEDIA ZIRAKPUR regarding the same that to also for almost 6 times.
They have no solution to this and no one is taking responsibility regarding the same. They have an excuse that site is not working.
Then i requested to disconnect my cable network. Even then no one has arrived even after 2 days.

Fastway valo ne logo se jhut bolkar pase le rake hai
100 ncf channel nhi puchne jate hai to aaj chalu ho jayega kal ho jayenge
pl. inka dealership hi cancel kar do. Ye punjab ki Company hai
Aadhe logo ko iske bare me pata bhi nahi hai
In hone ya apna pura circle bana rakha hai
Jab Hum Khate hai to damki or dete hai jo ukhad sakte hai vo karlo
Mai Trai se appeal karta hu inka licences cancel kar do
Kosi Kalan me aadho logo se ye jhut bol kar Paise le rahe hai
Jo Is bare me nhi janta use pagal bana deta hai