FastWay Transmission Complaints & Reviews

Dear Fastway,

I am living at house no-466, Mohali Anandpur, Pathankot in Punjab. I had new connection of your Fastway. I had also installed set top box MAC (0880393FBF20). I want to uninstall current distributer(Mr. Manoj Kumar) set top box because his cable is not telecasting for 05 to 10 days. And when I talked to customer care regarding this they told me that your distribution is not paying money on time to fastway.so i want to refund my security money. But distributer(Mr. Manoj kumar)is deny to refund and told me that money refunding is not in Fastway policy. He also behaved very rudely. He is also dishonor your brand value. Yesterday I had made call to your customer care and you ensure me to refunding money. So please refund my money or change my distributer. And also cancel his licensee Unless I am going to take legal action against this distribution and you.

Pics of payment card and set top are also attached for the your reference
I have submitted the company day maill on 16-apr-2017

Dear sir
Our fastway cable two boxes close due to payment reason
I have paid the payment 15.04.2018 for rs, 1100/- by cash
But my one box open 17.04.2018 but secound box not open, i have call the customer care number [protected] customer care speak me we have not received your payment.
But i have already paid the payment,
Dealer lovely cable speak me again again i have solve the problum
Today not pick my phone i am very abset pls solve my problum

Our cable operator no. [protected], [protected]

I am facing a lot of problem since 2 months... Fastway workers don't collect the bill from us and they cut the connection this is ridiculous... And when i contact [protected] they say u need to talk to the local operators... I'm calling the local operator from 2 days but no response... Some action need to be taken against them... It happened last months too, they collected the money but didn't deposit in the office and they cut our connection... Not at all professional behavior... Disappointed from the service of fastway... I need a strict action to be taken otherwise i'm going to replace my connection with some other operator

Mac number - [protected]f s/n - fcbfrfdln, error 109 this fastway network is not working from 10 days and mostly dont work for many days every month. We have already complaint it to the operater but operater is not taking any steps regarding the issue, he is not taking complaint seriously and just avoiding it. Payment is already done from our side but operater is not working on it. Now it has just become a headche really poor services are being served. Kindly solve this issue as soon as possible.

I paid monthly rents on time but stb. Shows notification, error 109 for last 4 days. I complained about on toll free customer care no.[protected].
And they told me every time that your payment is due, but i paid, and told me to contact local operators. First i started try to contact locals but they don't pick up call easy. And then local cable operator told me that your complaint is resolving and 2 days more to need.
Very bad attitude by local cable operators.
I hope someone do some effort for resolving

I paid monthly rents on time but stb. Shows notification, error 109 for last 4 days. I complained about on toll free customer care no.[protected].
And they told me every time that your payment is due, but i paid, and told me to contact local operators. First i started try to contact locals but they don't pick up call easy. And then local cable operator told me that your complaint is resolving and 2 days more to need.
Very bad attitude by local cable operators.
I hope someone do some effort for resolving it.

I have already pay your monthly rental of december in advance to our cable distributor but my cable distributor of maqsudan jalandhar dont pay the pending dues to you sir which he already collected from us in advance. He also take security from us for set up box but the connection name on set up box id is not mine. So i request u sir pls take the necessary action against this fraud company.

I neeraj kumar r/o harcharan nagar cable opertor was harss the coustmer about cable payment if any coustmer not to pay in time payment of one month cable opertor was close the cable connection i am paid the cheque of two month on 5pm but not start the cable connection till 8pm when i call the cable person he was very much abuse languge to talk with me then i complaint in coustmer care he was not help me my complaint no. Is 09112017w946004 vide crn no.[protected] i am request the fastwy authorities to change the cable opertor and give the connection to any other person

Sir,

I am a customer of fastest cable network at amritsar from so many years. My set top box is not working properly from last month and so many verbal complaints to our lco no action done. After that i have lodged complaint at customer care on dt.20/10/2017 and they given complaint no.20102017w870541, but till date nothing has been done.
Kindly do some favor to resolve it as soon possible.
Thanks and regards,
Pavneet singh
(M[protected]

Hello
Indian consumer complaints forum.
Respected sir/madam

मेरा नाम f. D. Khan h. No.04373, st no.5, balraj nagar, near baba deep singh nagar bathinda, and mobile number [protected] है
मेरा setbpx mac number - 24767d64b5df है!
मैंने 30/09/2017 को setbox के regarding एक complaint [protected] customer care number करवाई थी जिसका
Complaint number[protected]w791557 है जो की तीन दिनों से pending पड़ी है!
मै लगातार आपके cutomer care number पर कॉल कर रहा हु लेकिन अभी तक मेरी प्रॉब्लम साल्व नहीं हुई है!!
आपके कस्टमर केयर नंबर [protected] पर कंप्लेंट करने का क्या फायदा जहा कोई सुनवाई नहीं होती!!

आज 22/10/2017 को मैंने फिर customer care पे बात की उन्होंने बताया की मेरी कोई भी कंप्लेंट नहीं है, और मुझे एक न्य कंप्लेंट नंबर[protected]w879030 दे दिया है!
ये service है fastway की
आपसे गुजारिश है की मेरी समस्या का जल्द से जल्द समाधान किया जाये!
धन्नवाद!!

Hi i filed a complaint yesterday aftertoon regarding some channels not working. My complaint no is 13102017w844079-1. I got a message that my problem will be solved by mr. Ashwani malhotra ([protected]). After 2 hrs i got the message that your problem is solved. But no one visited our home and problem is still appearing. Then i called mr. Ashwani malhotra. But with the way he is talking it appeared that i am his servant not customer. His words were "mai tere peyo da naukar ni ki ghar aake theek kra tera set up box". I was too shocked that how the operator of such a big company can talk like this. We are not fastway servants we are customers we pay our monthly rent in time. Why he was talking to me like this? I request you to strictly take action against him because not all customers can mail to you regarding this. His behavior should change towards customer.. Please resolve this complaint soon and tell him to talk in sensible manner. U can contact me regarding this. My phone no is -[protected]. I also hve call recording saved if you need it i can send u. You should also know the manner your operaters are working.. Thanks nd waiting for ur reply soon

I got this fastway cable connection from a local cable operator name satbir contact [protected] address : 2231/46a thakur dawara road manimajra chandigarh 160101.
At the time of connection. He takes a security deposit of 1000 rupees for the set top box and said the amount will be refunded when i give up the connection.
I am leaving chandigarh and now i want to give up the connection. He said that the refund will be 500 only. Because the set top box is old now. I took connection nearly five months ago.
I told "you gave me the old set top box already". But he didn't listen.
This is a clear case of fraud.

Kindly look into the matter thank you.
I am requesting for a complete refund.

Sidharth
[protected]
127/2 gali no. 10
Manimajra
Chandigarh

I applied for a new connection and the same day I came to know about the fake statements of Net+ Team. Immediately I requested for stopping the application but their field man (Mr. Pushpinder Singh-[protected]) applied for my account creation just to fulfill his targets. Verification was failed by me for my connection and no line or any equipment was setup since then. Now from last 6 days, I am asking for my documents and installation charges to be given back, but no one is doing anything. I have reached to the Helpline (Ticket Number:[protected] and[protected], but both these tickets are resolved and closed from their end without any resolution. I had a talk with Mr. Suchain Brar, Operational Head, Patiala ([protected]) along with other officials (Mr. Mohinder - [protected]) in the main office in Patiala but they say your documents will reach by the end of the day which never comes. I am hearing this all from last 4 days continuously. Helpline told me my connection was applied by Asian Cable(Incharge Mr. Gurcharan Saini-[protected]) of Ludhiana. I am very surprised I applied in Patiala, how it is showing ludhiana reference. Mr. Gurcharan Saini also conveyed Mr. Pushpinder Singh to hand the documents to me but he is not doing the same. How much time it will take to pick the documents and give me being in the same and infact small city. Mr. Pushpinder is a big lier and is befooling the management and the customer to fulfill his targets. I am very surprised no one in this whole Net+ has hold being a small team. No field person listens to even the managers here and these people harass the customers. No one keeps check on them.

Please suggest me any measures to get back my documents and installation charges on +91-[protected]. Thanks!
Simar Preet Singh

I applied for a new connection and the same day I came to know about the fake statements of NetPlus Team. Immediately I requested for stopping the application but the line man applied for my account creation just to fulfill his targets. Verification was failed for my connection and no line or any equipment was setup since then. Now from last 6 days, I am asking for my documents and installation charges to be given back, but no one is doing anything. I have reached to the Helpline (Ticket Number:[protected] and[protected], but both these tickets are resolved and closed from their end. I had a talk with Mr. Suchain Brar, Operational Head, Patiala ([protected]) along with other officials (Mr. Mohinder - [protected]) in the main office in Patiala but they say your documents will reach by the end of the day which never comes. I am hearing this all from last 4 days continuously. How much time it will take to pick the documents and give me being in the same and infact small city.
Why these people harass the customers.

Please suggest me on [protected]. Thanks!
Simar Preet Singh

This is highly shameful that fastest cannot install a secondary connection at my house no 315 gh 99 sector 20 panchkula. I have been calling my cable operator at mobile no [protected] for the last 15 days today. Will anybody at higher level look into the matter. I would like to complain about this on a very higher level as the local operators take it so easily. Screen shots of the call details can be shared if desired. Hope to hear asap. I will take this matter to next level if not listened by tomorrow. Hope to receive a call asap.

Hello i just want to tell that i m facing problem with fastway cable. Cable is not coming properly and the cable operator come every month and get his bill of cable.
Every time i tell him to do something he never solve my problem so that there is no issue with the cable. Even i have mailed to the customer care of fastway but still they are not able to solve my problem. There infrastructure is not proper and when we call the local cable operator he argues with us.

Shimla fastway cable signal is much poor then bager. Every month increase cable charge. And half of tha month no signal atall. When you tried to call them they never picup and they don't have any solution. Its weaste of money. Dont weaste your time and get set lite connection. When am calling to customers service they tell me call tha your operator but they never picup call every month come and get money like same less people and not provide good quality last 2 month they increase there price in2 time but tha quality of products is 0 don't want this and in future i want to get a dish tv or videocon because they are much much better than this and price are very low prices. Please don't get any cable connection.

Dear sir
Greetings for the day!

I want to bring your kind attention that my name is satish mittal, patiala -147002 (Punjab) i am having fastway cable tv services at my residence via stb mac no.[protected]e-74-1a (White cisco box) from cable operator of the area supplied by dealer/franchiser mr. Bobby for many years. My cable connection is not working properly since 9 june, 2017. Channels are getting freeze and many channels displaying '104' not signals messages. I have repeatedly lodged the concern to the complaint centre. Complaint no 09062017w083928 assigned to me. It’s my worst experience with customer care services of fastway, every time they assured me to resolve the issue within 4 hours but all in vain. It is even not resolved after 35 days.

As per trai guidelines-"in case consumer is not satisfied with the redressal of his complaints through complaint centre, he can approach the nodal officer of the operator."

I have also approached to the nodal office’s mobile no.[protected] on dated[protected] and[protected], his team members assured me to resolve the problem but no fruitful results appeared. This cause a lot of inconvenience for me and it is totally unreasonable practice.

I am using two cable connection at my home and paying rs.500/- per month in advance. Due to deficiency in service, i am unable to use the service for a month, therefore one month charges must be waived off.

I request to trai to please intervene into the matter and provide qos to consumers.

Thanks in anticipation.
Regards,
Satish mittal, patiala

Me and my brother live at first floor and ground floor respectively..he is getting a speed of 7mbps and I am getting roughly 1 mbps for the same plan that is for 499..I called the customer care and told them about this issue..they don't understand and keep cramming that sir please upgrade your plan, pay 200 more you will get this and that..poorest service..

I have been complaining in regards to my box from Fastway which is not working since 36 hrs from now, they have issued complaint number on 23 june and I received message at 1.50 pm as CRN- CR - [protected], your complaint number 23062017W182558 will be resolved in 4-8 working hours by m/s Simrandeep singh ph no [protected]. this phone [protected] is of cable operator of my area which is switched off and repeatedly calling till 11 pm in night was switched off. There is no solution to issue and if called on phone after 2 to 3 repeated attempts on[protected], they say that your attempts to reach have lapsed, call later, what a pathetic cx care.
They claim to be good issue resolvers and you to enroll for internet connection, "cable ki bhai issue to resolve kar nahi sakte, internet ki sewa kya doge "
Even your monthly payment collector cable operator is sending msgs of payment vide SMS and not issuing receipts... why?
We pay for entertainment and not for NO SERVICE.

Kindly resolve the issue to avoid lawful circumstances.