FastWay Transmission Complaints & Reviews

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Dear Sir
I m jaspal Singh s/o s.avatar singh h.no.763 w.no.18.near happy modal school moga . actually I had already payment done last month 11/10/2016.now toady is 3/11/2016 .fast way cable opreter today come from my home for cable fee.but unfortunately to I have not at home .so today not pay the cable fee . But suddenly cable connection is lost and error is shown 109. I contacted with customers care but they not give any satisfied answer. TODAY just 3/11/2016 I had just paid fee .but now why cable connection lost after 20 days

I registered complaint on Aug28 against monthly overpriced charges.

I am having one gold pack and additional silver that amounts to Rs435 as per the company but the cable operator has been taking Rs540 amount from more than a year.

I have shared receipts of the monthly payments, discussed the issues on call/mails, have a mail chain going on from aug28, fastway representatives agreed that I am being overcharged, they have given me on the mail that overcharged prices will be refunded.

Inspite of all this, the cable operator is saying that I am taking connection from him, and not fastway company, I will have to give him charges else he will disconnect my cable. He is still asking for Rs540 from me.

I have been calling fastway customer care from 2months, still they are not able to take care of the issue. I have been listening from almost 2months now that I will get refund amount, and will have to pay right price of Rs435 only from now but cable operator is asking for Rs540 again.

Such a bad experience where I am paying overpriced charges, and facing mentally emotioanlly torcher in addition.

After requesting many times, for new connection of fast way, Its being 25 days now there is no response till now .we have visited there office several times but still no one visited my house.we already have one connection at home REALLY FED UP OF BAD SERVICE... EXPECTING AN ACTIVE SOLUTION RIGHT AWAY.

varun chawla house no 1035 / sec 7 kurukshetra, haryana pin code 136118

your prompt response will be appreciated

Respected sir, plz noted my complaint against cable operator.he is very rude and not giving any receipt and bill.please take action immediately.he is not good and not giving good service.he is not good for fastway operator .I will change the set top box and handle the tata sky .i request you please change the operator otherwise I go to consumer court plaese take some action against cable operator.

I switched to this service from a DTH service just to get more channels and im satisfied with the range of channels on fastway...but from past few months its gone horrible ...THE "104-SIGNAL NOT FOUND" IS COMING ALL THE TIME when i switch on tv. The cable broadcasts only for a few hours (4-5 hrs) a day. I contacted customer service many times to resolve the problem but all they do is assuring me that they will resolve it in few hours and send me a message with complaint number and then nothing happens ...first time i complained about it was 3 months ago but the problem still continues...my last words are "WORST EXPERIENCE WITH FASTWAY"

Hello i just wanna say that, toonami india channel showing on all dth like tata, videocon, airtel and siti cable also on siti cable and kids demanding ist this type of channel, so my suggestion is plz make available this channel on ur fw cable set top box thanks...

Greetings for the day,

We have called many times to cable operator and we have got zero response from cable operator. We are facing this issue from last month and we cannot tolerate this so long.

We request you to please take some serious action on it or get it run asap, because it's an serious issue and we cannot endure this for so long.

Regards,

Sir,
I am resident of house no.656, sector 43-a, chandigarh. I have put in a request at customer care no. [protected] regarding new connection of set top box and installation of the same around 15 days back. Some shailender, an installation executive called me from his mobile no. [protected] on 26 july 2016 regarding the same. He took an appointment from me for 27 july 2016 (5.30 p. M.) for installing the set top box connection at my residence. On 27 july 2016, he didnot turn up. I called him up to know the reason of not coming, also when will he install the connection. He didnot pick up the phone. I waited for him on 28 july, 29 july, 30 july, 1 august, 2 august, but in vein.. Then i again called him up on 3 august 2016 at 8.40 p. M. To which he responded that he will come tomorow... I then on 5 august 2016 rang again customer care no. [protected] and told them about my grievance. They assured me that my complaint will be resolved within next 48 hours. I fail to understand what they meant by 48 hours as now more than 96 hours have passed and the matter has not been resolved yet. I again called some executive at mobile no.[protected], but instead of resolving my complaint, he was very harsh and rude and denied being a part of fastway co.
Today.. Its 10 august 2016 and still the installation has not been done. Sir i am surprised that such a reputed company has not even bothered to check whether the complaint has been addressed to or not. This does not behove of a company of such a high repute. Sir, m running from pillar to post to get the new connection. If these are the state of affairs for getting new connection, then what about the future repair and other matters... I will now think twice before going ahead with the connection..
Sincerely yours
Ravinder kaur
# 656, 43-a, chd
Mobile: [protected]
Complaint no. 80426

Hello.

109 Error

VC No. - [protected]-5
Chip Id - [protected]

I have getting error 109 from last 3 weeks.

operator starts some time in middle of this complaint but its working only of maximum half an hour. i don't what i have to do for this. even i called customer care many time. Last customer care told me that you have a call in next 10-15 mins from my senior. and I am waiting it. but i haven't any from from there.

Please take a meaningful action against it.

Regards
Shankey

Plz do any solution of my problem. I do many complaint but no one solution for problem. My complaint no is 3327704.
My mac address is [protected]b8.
Plz start ten sports chanels on my set top box.

Respected sir,
I gurbaj singh s/o gurcharan singh r/o anad nagar st.16 near dasmesh global school, (Singh nagar st. No.3) faridkot road, kotkapura-151204 (Pb.). My complaint no. Is 3365186 and crn-3512245.
Signal not found - error 104

After this complaint cable work only 3-4 days and now this prblm again form 5 days by error 104- signal not found


Dear sir/madam
I want to bring in your kind notice that my cable tv is not working since last 15 days. I have filed many complaints in your cable operator office having contact no.[protected], but i have found no solution yet. One of my complaint no. Is 3365186. Cable operator also ignored several of my complaints usually 10 in day. And not attend the phone. This is not first time prblm. This is the regular problem. Not proper sollution by our cable opeartor. When we are calling the cable operator he not attend the phone and he whenever he attended the phone he has many excuses. Nad promissed the next time not any complaint
Please provide me with the prompt solution for the same. Otherwise i have to discontinue the services from your company. I am expecting positive and prompt solution from your side.
Thank you
Gurbaj singh
Ananad nagar st.16
Farid kot road, kotkapura-151204
[protected]
Emailid: [protected]@gmail.com

Respected sir,
I gurbaj singh s/o gurcharan singh r/o anad nagar st.16 near dasmesh global school, (singh nagar st. no.3) faridkot road, kotkapura-151204 (pb.). my complaint no. is 3365186 and crn-3512245.
Signal not found - error 104
Dear sir/madam
I want to bring in your kind notice that my cable tv is not working since last 15 days. i have filed many complaints in your cable operator office having contact no.[protected], but i have found no solution yet. one of my complaint no. is 3365186. cable operator also ignored several of my complaints usually 10 in day. and not attend the phone. this is not first time prblm. this is the regular problem. not proper sollution by our cable opeartor. when we are calling the cable operator he not attend the phone and he whenever he attended the phone he has many excuses. nad promissed the next time not any complaint
Please provide me with the prompt solution for the same. otherwise i have to discontinue the services from your company. i am expecting positive and prompt solution from your side.
Thank you
Gurbaj singh
Ananad nagar st.16
Farid kot road, kotkapura-151204
[protected]

Respected Sir/Madam
I'm Bittu S/O Sh.Riaz ul haq, H.No.MCB/Z/8/04373, ST.NO.5, BALRAJ NAGAR Near Baba Deep Singh Nagar, Bathinda, Punjsb 151000 Contact. No [protected]..
Im consumer of Fast way Cable transmission Private Limited.
मैंने 2 साल पहले fast way ka new set top box connection लिया था। हमारे घर में यह second set top box connection है।
लोकिन मुझसे charge Rs. 270 ही लिया जा रहा है
इस लिये मैं set top box हमेशा के लिये disconnect करवाना चाहता हू।
जब मैंने new set top box लगवाया था तब भी over charge लिय गया था।
अब मुझे set top box का 50% less करने refund किया जा रहा है।
क्या ऐसा ही होता है
Please मुझे इसकी पुरी जानकारी दी जाये।
Thank you.

Hello there i have fast way cable more than ten years but somehow zee was disconnected their chanel according to payment. Last week i ask fast way to activate my few chanel of zee tv. Just because of this my cable operator kaka cable get hyper that why we called to customers care for that. Since last friday he discount my cable for that he didn't receive money from us but we paid him advance every month sir or mam what is our fault if he doesn't given anybody recipet we don't know cable operator we only know fast way cable. This kind of operator will do anything they want. Please help us as soon as possible and change your cable operator or try to get direct payment from consumers. If consumers satisfaction then company will be top of state other everyone know. Just because of this kind of employees day by day company gets very bad reputation.
Thanking you

I have fastway connection from past 2 years. My box was faulty 1.5 months ago.

I have contacted customer care several time under compliant number 3089153, instead of providing any resolution they told me to contact local operator. I contacted local operator (at [protected] and [protected]), they told me now i have to again pay (600 rs) for setup box and they will give me old repaired box. Then i again contacted customer care ([protected]), they told me you need not to pay for any setup box again and told me to contact again local operator. i called local operator again, then he said bluntly that we do like wise if you want to you can other wise get it from somewhere else. He also added if somebody (customer care) is saying you that you need to to pay for setup box then go and get it change from them (customer care).

Above issue is still pending at Fastway end, could you please get it resolved ASAP.
1) please get my setup box replaced
2) Want refund my 1.5 months monthly rent as i was not availing service due to faulty setup box.

Thanks,
Sashikant
[protected]

Dear sir,

It is for your kind information that i am facing problem with disconnection & getting refund of setup box by your cable operator som cable, pratap nagar. Ludhiana.

I am your existing customer holding white setup box mac add.18550f439ca8, from a long time.

Now i am facing sony tv not running in evening from last one and half month. And noted complaint for the same many times to the cable operated and fastway customer care no. [protected] both. But yet not resolved. From last 15 days many channels like zee, &tc, &picture, zee news etc are not running and found that now it's additional chargeable.

Finally i decided to discontinue your services and requested for disconnection on 18th may 2016.

No one nither visited nor disconnected yet.
Today i myself visited som cable office with setup box &accessories.

I am paying advance to som cable every month. Already paid bill in advance on 18th may 2016.
Now mr. Son in som cable is charging for bill for the month of june 2016. Even after talking with fastway executive he is demanding for bill month of june 2016.

Kindly look into the matter seriously. And process to disconnect my cable connection with immediate effect and pay full refund against setup box at the earliest.

Please do the needful & oblige.

Thanking you...
Regards
Vikash sinha
[protected]

Sir,
My nephew himesh goyal (Mobile no.[protected] r/o g/6/15 st. No. 11 bal singh nagar ludhiana has got installed fastway cable connection by paying rs. 1560/- to verma cable operator, bal singh nagar, ludhiana (Mobile no.[protected] a month ago. But on[protected], the set top box has burnt as himesh goyal had made complaint through call to telephone no.[protected] in this regard. The cable operator took away burnt set top box but he is not installed new set top box till date. When himesh goyal asked to cable operator to install set top box again then he asked and rudely speaking that you will firstly move complaints on telephone no.[protected] and the cable operator has flately refused to install fresh set top box. This is deficiency in service and it is unfair trade practice. Your company has failed to provide above mentioned service in working condition. Please take legal action
Complainant
Nirmal kumar aggarwal, advocate,
Chamber no. 452, 4th floor, lawyers chambers complex, district courts, ludhiana. Mobile no.[protected] and[protected] [protected]@yahoo.com & [protected]@gmail.com

Some of the channels like zee tv zee cinema zee classic zee cafe zee studio zee news are not running as your company is saying that according to TRAI regulation rates have increased but they did not tell me what were the rates before should not that amount be reduced from my monthly bill because as per TRAI regulation firstly you must give 15 days notice before stoping telecast of particular channel i didnt recieve any secondly if particular channels become unavailable the the cable operator must provide alternative channels as per trai website
Even company customer care no [protected] is not working since 15 days and they are not in mood to lessen the amount or resume telecast
Thanks
Mahesh

Sir, I am Pawan Kumar from V.p.o - pakka kale Wala teh - jalalabad(w) disit - fazilka punjab. 152024. Smart card ID - [protected]-1. Sir, hamara cable connection 1 month me 12 din band rehta hai . Jab ham paise 1 month ke pure dete hai fir aisa kyu hai. Aap ke local operator bhi hamari baat nahi sunte.jab bhi onka phone lagao kabi band ata hai aur kabhi wo call pick hi nahi karte. Hamari is problem ka jaldi solution nikalo