FastWay Transmission Complaints & Reviews

Mr. Incharge,
I am a resident of 17c aman park ferozepur road ludhiana. My settop box not working till dated 19/10/2012 uptill dated 21/10/2012( i.e upto 3.00 p.m). I have lodged 2 no complaints on mobile no [protected] the complaint no are[protected] dated 20/10/2012 and complaint no[protected] dated 21/10/2012. I gave them stb no. [protected] and v.c no [protected], but in vain. Please enquire into it, why my settop box not activated till date. Action should be taken on the defaulter employees.

Mr. Incharge,


I am a resident of kabir chowk, teacher coloney.Pathankot 145001.my name is Ankush. My cable not working till dated 20/10/2012 uptill dated 25/10/2012.Please enquire into it.

THANKS
ANKUSH.

I am Gursev Singh, resident of 178-A, Model Gram, Ludhiana (Phone no, [protected]) & hereby submit that I am a subscriber of Fastway Cable Net work having I/d. no.040143 from the day, it started. My complaint is that my Cable Operator, Mr Sonu, used to charge excess amount over the fixed subscription by the Company, after the difference of 2-3 months. On refusing to pay so, he behaves rudely & disconnect the Cable connection forcly. Firstly, he was charging Rs.150'/- p.m., then Rs.200/- p.m., & uptil December, 2012, he was charging Rs.200/- p.m.; In January, 2013, he charged Rs.230/- saying that is fixed by the Company; and from February, 2013, he was demanding Rs.230/- + 12.36% as service tax i.e. Rs.260/ p.m. When he was asked to explain he had no reply and when refused to pay the demanded extra amount, he misbehaved & disconnected the cable connection saying 'Jao jithon marzi lagwa lau'. Now, since 21.5.2013, my Cable connection is disconnected without any proper reason.. I don't understand what is my fault...only that I am a regular subscriber of Fastway Cable Network. I had made a complaint at[protected] on the same day, but no satisfactory response has been given. I have also made a complaint through Akosha.com but to no use. It is, therefore, requested to look into the matter immediately and instruct the Cable Operator to charge the monthly subscription as prescribed by the company & being advertised on the screen. Or, direct service by the Company may please be provided to me, solving my problem. Hoping to hear the best from your side. Thanks.

I am Gursev Singh, resident of 178-A, Model Gram, Ludhiana (Phone no, [protected]) & hereby submit that I am a subscriber of Fastway Cable Net work having I/d. no.040143 from the day, it started. My complaint is that my Cable Operator, Mr Sonu, used to charge excess amount over the fixed subscription by the Company, after the difference of 2-3 months. On refusing to pay so, he behaves rudely & disconnect the Cable connection forcly. Firstly, he was charging Rs.150'/- p.m., then Rs.200/- p.m., & uptil December, 2012, he was charging Rs.200/- p.m.; In January, 2013, he charged Rs.230/- saying that is fixed by the Company; and from February, 2013, he was demanding Rs.230/- + 12.36% as service tax i.e. Rs.260/ p.m. When he was asked to explain he had no reply and when refused to pay the demanded extra amount, he misbehaved & disconnected the cable connection saying 'Jao jithon marzi lagwa lau'. Now, since 21.5.2013, my Cable connection is disconnected without any proper reason.. I don't understand what is my fault...only that I am a regular subscriber of Fastway Cable Network. I had made a complaint at[protected] on the same day, but no satisfactory response has been given. I have also made a complaint through Akosha.com but to no use. It is, therefore, requested to look into the matter immediately and instruct the Cable Operator to charge the monthly subscription as prescribed by the company & being advertised on the screen. Or, direct service by the Company may please be provided to me, solving my problem. Hoping to hear the best from your side. Thanks.

Hello,
I am resident of 918 punjab mata nagar, street no 16/3 pakhowal road Ludhiana ([protected]) and am the cable user from last couple of years.recently i had problem with my set top box on 13/7/13.the complaint was lodged with[protected] with complaint no[protected] with the assurance i got from the executive that the problem will be solved within 4 to 6 hrs, simultaneously complaint was also lodged to local cable operator but of no use.several remainders were also given but of no use.finally i got the STB on 17/07/13.It was installed by me only as the local cable operator refused to install it.After installing it in morning time it shows error in network connection.Again complaint was lodged with complaint no[protected] but still the problem remains the same.I hope the best can be done from your end.Please let me know why we are paying service charges as there seems to be no service.

my fastway setup box notr working from last 15 days...warning show on my TV screen is 104 signal not found...i discussed with my local area fastway opretor but he refuse to talk on this problem and he not even pick up telephone...all your customer suffering from last 15 days...it is so shamefull for your company...pls look into this matter other wise i m going to disconnect your connection...my contect no. is...[protected]...Name...sanjeev verma...

i am gurmeet singh

my area cabel opreter service very bad i am totaly ofset last 6 month

my cabel not working properly some time signal problem some time wire problem every day any problem.warning show on my TV screen is 104 signal not found...i discussed with my local area fastway opretor but he refuse to talk on this problem and he not even pick up telephone...all your customer suffering from last 6 month...it is so shamefull for your company...pls look into this matter other wise i m going to disconnect your connection...my contect no. is...[protected]...Name...s gurmeet singh .other wise give me my securty and discount my cable imzetly today 14/11/2013 next time i am not pay any cabel charge

Over Charging For set top box
Over Charging For set top box
i m Ashok kumar barnala . my Cable operator Over charging set top box.( Rs-900 Refundable Rs-500 ) i use cable last 17 yaer. Alreddy Complaint submit Fastway care Last 5 month mobile no. [protected], but not Reply my Problem, Please help me


ashok kumar S/O LT. Sh. Vijay kumar
Bajwa patti street. near goyal bekary
Barnala 148101
[protected]

i am sandeep kumar

my area cabel opreter service very bad i am totaly ofset last 6 month

my cabel not working properly some time signal problem some time wire problem every day any problem.warning show on my TV screen is 109 signal not found...i discussed with my local area fastway opretor but he refuse to talk on this problem and he not even pick up telephone...all your customer suffering from last 6 month...it is so shamefull for your company...pls look into this matter other wise i m going to disconnect your connection. .other wise give me my securty and discount my cable imzetly today 27/11/2013 next time i am not pay any cabel charge
sandeep kumar
from ludhiana
[protected]
# 1109, phase-1, dugri
ludgiana

SETA BOX PROBLAM.
MY COMPLAIN NO[protected]DATE-08/12/2013
PARFECT NO-3709
PAR KOI HAL NAHI HOIA .NA COSTMERCEAR NA OPRATER NE KOI HAL NAHI KITA.
MY CONT.NO-[protected]

I am using fast way cable & have been making frequent complaints to the cable operator since last 21 days but of no vail. Then made a complaint at[protected] on 28/2/15 vide complaint no.1304421. Without resolving or sending a man to repair Fastway people are sending message that it has been resolved.
My mobile no is[protected] ludhiana

I have complate last 6days to cable operator but till now not resolve my complate .. Very very poor service roode behave your cable oprater ... My address v.p.o lalton kalan pakki bihi rupinder Singh... No.. [protected]

Hi
I am Rashpal Singh from Ludhiana Basti Jodhewal and I really agree Fastway Services are very Poor. Not only their Customer Care Executive committing false statement of solving Problems Even their Technician also giving excuses. They are making fun o[censored]s. They are wasting our Money and time as well. I requests to our Government that make some Strict rules to stop these kind of problems/situations

Hi
I am Rashpal Singh from Ludhiana Basti Jodhewal
I am also facing Problem with my set top Box from last 5 days and complaining continuously with no results/No status update and I really agree Fastway Services are very Poor. Not only their Customer Care Executive committing false statement of solving Problems Even their Technician also giving excuses. They are making fun o[censored]s. They are wasting our Money and time as well. I requests to our Government that make some Strict rules to stop these kind of problems/situations
Thanks,
Rashpal
[protected]

I have same problems as pointed out by most of the users above.Their services are horribly poor I won't recommend these services to any body who so ever is attending to or planing to prescribe these services.

Thy r cheating is d connection is not our name

Connection is not working

Not working last few days... Bt local cable oprator nt picked dthe calls... Kindly resolved this urgently..

error109

error 109 in set-top-box no.[protected]

How much time it will take that Fast way Cable telecast all the Chanel, further there service is very bad, signles are so eek, and even now at 17.00 t.v. screen is blank for the last 15 minutes

set up box

erroer 109 box mac 18550f5505f5

true

Dear sir/m'am,
We are engaged on your set-top box does not work properly, which I have complained many times, but we have not get any response from your side. My complaint is that the set-top box Chennal No.: - 10, 104, 105, 107, 110, 116, 130, 131, 204, 253, 353, 409, 509, 556, 652, 860, 864, 867. These chennal are always displayed that Signal not Found. Cennl do not hear at number 354. set-top box number is BCC8106FDFCD . We are found on your complaint number[protected] on[protected]. Our Cable Oprator 's name Chadha Cable network . They do not just pick the phone. Only comes once a month to collect payments. Please Note it.


yours,
Sanjeev Kumar,
[protected]

Fastway Transmission Cable Ludhiana — bad cable service

I am HS Ubhi from village lehra distt Ludhiana. I am customer of fast way cable Ludhiana I have problem with my cable opreator that after so many request they could not solve my problem and they are not refund my advanced paid money.
Please help me as soon as possible

charging extra

Mac0880391b957a (gold pack) charging 700 per month instead of 620 rs customer care not responding first complaint 10/4/15 complaint no 1457011 Second complaint No 1477126

fast way — Set Top Box not provided

I have requested Fastway about 1 month back to arrange fresh connection but till date no solution has been provided by them rather to extended the request period. My request number is[protected]. Requested you to resolve it on the priority basis


With Regards
Ankur Mehra

my setup box not working . i call costumer care many time but no action on my complaints .fastway providing very bad service because no action my complaints any person . i m calling many time in help line number very person pick a phone and say sorry sir i m forward my request pls wait so tell how many time i m wait ?. this is very serious issues but no body bother

hello Sir. I am from Faridkot and i am using set up box of Fast Way company. I complainted the fastway dealer several times but no action had been taken. They took away my set up box as per my complaint and promised me to settle in 3-4 working days but from last three months, nothing is solved. Its my humble request you to please take a strict action against them. It would be really appreciable. Thanks

Dealer Name- Mr Amit Puri
His Contact: [protected]


Regards:
Money Chawla
Faridkot-151203
Punjab.
Mob: +91 [protected]

not implanting new step up box

Complaint number 35996. I have been fooled around from like 4 days. I spend more than 50 rupees on calling and still no one has still arrived to issue me a new set up box, what is wrong with this company???

I AM FROM BATHINDA I ASKED NEW CONNECTION/SETTOP BOX LAST THREE DAYS VIDE REQUEST NO.[protected]. TILL NOW I HAVE NOT RECEIVED ANY SET TOP BOX OR NOT CONNECTED I ALSO CONNECT ON YOUR MOB NO. [protected] BUT NOT RECEIVED SUITABLE REPLY FROM YOUR MARKETING REP. YOUR SERVICE IS VERY POOR.

Dear Sir/ Madam

This refers to my order no.[protected] dated[protected]. I had applied for Fastway new connection
but i am very sorry to say that i didn't get the connection till date. Daily i am in touch with your Help Line people
and daily they assure me that set up box will be fixed at my residence but they didn't take any action.Rather i had talked to Senior persons also at customer care[protected] but all in vain. I had asked my local cable operator to set the set Up box but he too didn't take care of it. Today i had make a call to Jalandhar office also but they told me clearly told to talk to cable operator. All these things harrased me a lot. If i will have to
talk to my local cable operator than what is the fun of having your corporate office or having a Help Line. It means
this is all in the descretion of cable operator and we are on his mercy. Kindly clear me the situation otherwise i will
go with the Tata Sky. Also to inform your goodself that i will wait for you till 2.00 P.M. today and after that i will go with Tata Sky. After 2.00 P.M please cancel my order.

I am Very sorry to say that Your services are very poor and nobody is responsible about customer.

Thanks & Regards

Rajnish Sabharwal
H.No.1, Raja Garden
Behind Mashiana Market
Opp.Drona Garden
Jalandhar City.
Mobile No.[protected]

dear sir/madam bade afsos se kehna pad rha hai ki jitni jyada appki cable achhi hai utne hi cheep class or non coprative mere area ka cable operator hai. or issi badtmezi se tang aa ke maine appka cable[2 CONECTIONS] jo last 10 yrs se chal rha tha abb band kerwa diya hai. or tata sky lagva liya hai.jitna bad language user apka mr sharma cable oprator or usska staff hai aissa mere khyaal se dusra hi koi or cable oprator sare city mai hogga. agar aissa hi chalta rha to mere khyaal se fast way cable bahut kam ho jayega iss area se.conection lagte or band hotte rehte hai . shayed hi koi band kerne ki wajah btata hogga. mere bhi conection band kerne se appko koi farak nai padega. per mera conection jo last 10 yrs se chal rha tha kiu band kerwana pda uski actual wazeh kya hai ye appko btana mai appna faraz samzta hu. anyway, thanks and best wishes to fastway Mohinderpal singh 15-raja garden extn. opp drona garden near malhotra hospital JALANDHAR CITY M-[protected]

WAH WAH WAH WAH ..WHAT A SERVICE.I CALLED AT [protected].ALL EXECUTIVES R SO USELESS THAT THEY DON T KNOW HOW TO TALK PROPERLY IN HINDI OR ENGLISH.USELESS PPL.I WANTED TO BUY PLATINUM PACK. THEY GAVE ME TIME OF 3 DAYS FOR ACTIVATION BUT STILL I DIIDNT GET THIS PACK AFTER A MONTH SO I CALLED THEM AND TAKE BACK THE PLAN..SOME TIMES I AM VERY SURPRISED WHEN I FEEL THE EXPERIENCE OF DAT TYPE OF SERVICE INDUSTRY..ALL EXECUTIVES OF FAST WAY ARE ILLITERATE INCLUDING THEIR SENIOR STAFF ALSO..PLEASE IF THIS MSG IS READ BY OWNER OF FST WAY .PLEASE TAKE CARE O[censored]R BUSINESS SERIOUSLY OTHERWISE THE RESULTS IN FUTURE WILL BE DISASTEROUS...HELLLLL

I am jagjit singh from tanda urmur hoshiarpur
mob.[protected]
Your settop box vary good

fastway cable is the worst dth service who has poor technical staff who are not able to rectify a single or simple problem that occurs in the transmission. even the staff sitting to attend customer's call seems to be illiterate. they don't even know how to handle the complaints, can't talk in any lingo properly. even after many complaints regarding non transmission, nothing has been done so far. they only know to give me my complaint no. and do nothing to solve the problem . poor service, poor staff, moreover, the local cable opperater is good for nothing .can't say how long fastway can move its business this way.

dr.manjit singh
#464, phase-11
ajitgarh, mohali

i ordered for a new set top box past 9 days with reference/ order no.
[protected], but till today dated 23/4/2013 i have not got any
response from ur side.
my order is still pending. so very 2 poor service...

I m jasmeet singh from muktsar (punjab).very bad mango cable muktsar punjab..my setup box not working properly my vc no.is[protected] plz check that and play the all chennels.. plz solve my problem urgent thanks..

Hello
I am gopal chand from ludhiana. i was impressed by the quality of fast way cable but it is realy the bitter truth .

i am facing for last seven days. i want returen to my dish againest fast way set top box but my cable operator and fast

way executives are not responding. my request submitted on 20 april but today i talk to fast way executive mr. rupinder

kumar iwas shoked he say to me my request are submitted on 24 april. and my family waiting for cable operator

installed for new set top box.fast way executive are not talk to coustomer with senior. he say again and again he is

not availableand he say u r request is send and send and send

Dear Sir/ Madam

This refers to my order no.[protected] dated 15-Feb-2013. I had applied for Fastway new connection
but i am very sorry to say that i didn't get the connection till date. Daily i am in touch with your Help Line people
and daily they assure me that set up box will be fixed at my residence but they didn't take any action but all in vain. I had asked my local cable operator to set the set Up box but he too didn't take care of it. All these things harrased me a lot. If i will have to
talk to my local cable operator than what is the fun of having your corporate office or having a Help Line. It means
this is all in the descretion of cable operator and we are on his mercy. Kindly clear me the situation otherwise i will go with tata sky.
sikander singh
[protected]
Sector-52
Chandigarh

This is Gagan I purchased a connection yesterday . But Its still not installed .i made call to your guys they told me it will done by today but its not. Done yet . Kindly loook in to the matter and provide me correct solution . Look your who really not doing job as per requirements. Complaint no.is[protected].

I am gagan its not a deal I purchase connection for watch TV just westage of money I don't know what to do sir I am waiting for your engineer no body given me positive response Isn't first for me I had purchase it before this and I never feel like poor service like this your are services provider so do as per your standard . My no.[protected] kindly look into the matter I am really disappointed about your service
gagan deep from Bhatinda you can me dirctely without any hesitation..

I am is Kalsi
2926 sec 47 c Chandigarh . using fast way cable
It is giving so horrible service that we fed up from this many time reported to customer care & local cable operator but no out put
1-only Error-104 this error comes 10 time ina day and stay for three three hours
2-local cable operator on calling not behaving properly
3-we are paying regularly on time still not receiving service
4- Rs 80 /-to 100/- we are paying for calling him
We are really disappointed by your service
Pl do need ful

HI sir, myself is Amandeep Singh, I am residing in chandigarh.. from the last two months i am asking my cable operators for fastway setup box...they continuously making the same excuses that company is not providing set up box now ..i am waiting for the last 2 months without cable connection.and even today he made the same excuse... first analog cable is barred in chandigarh...dats ok but then why are they not providing setup box immed...
what shall we do now????
pls help

Thanks
AMAN

indeed we are at the mercy of local cable opertors. trai should make applicable its rules wherever cable connection has been given, and not wait for till dec 2004for the applicablity of rules.

itshould appoint its inspectors in each state/districrt for proper service, otherwise they will become habtial.

P L G arg mb[protected] jaggo grahak jaggo

Sir,

I am Lucky Kumar House No 2195 B Sector -24 C Chandigarh.
Sir i am facing the network problem last six months .my settop box not working i am daily calling customer care no [protected] and local cable oprater but nobody response properly.request you sir please solve my problem.

sir, i am vishal. I am from Ludhiana(opp.veer palace, jain colony, bhamia road).I have an complaint regarding cable operator.
One unknown person cut our wire and i have call the operator regarding my complaint but no one response for that. so please resolve my problem as soon as possible.

my name is jasraman singh. my mobile no.is [protected].please tell me from which date my cable connection was started.

FASTWAY cable one of the worst wrost DTH service having POOR technical staff, POOR customer service who are not able to rectify even a single or simple problem that occurs in the transmission. STAFF sitting to attend customer's call are ILLITERATE. They don't even know how to handle the complaints, even after many complaints regarding non transmission, NOTHING has been done so far. They only know to give me my complaint no. and do nothing to solve the problem . poor service, poor staff, moreover, the local cable operator is good for nothing .

BETTER TO AVOID FASTWAY CABLE..

Raj Chopra
Chandigarh

Dear Sir/ Madam
. I had applied for Fastway new connection 5 days fefore
but i am very sorry to say that i didn't get the connection till date. Daily i am in touch with your Help Line people
and daily they assure me that set up box will be fixed at my residence but they didn't take any action.Rather i had talked to Senior persons also at customer care[protected] but all in vain. I had asked my local cable operator to set the set Up box but he too didn't take care of it.
talk to my local cable operator than what is the fun of having your corporate office or having a Help Line. It means
this is all in the descretion of cable operator and we are on his mercy. Kindly clear me the situation otherwise i will
go with the Tata Sky. Also to inform your goodself that i will wait for you till 4.00 P.M. today and after that i will go with Tata Sky. After 4.00 P.M please cancel my order.

I am Very sorry to say that Your services are very poor and nobody is responsible about customer.

Thanks & Regards

Pawan akumar
H.No.1880, Maharaj Nagar street no 5
Near Rose gaeden Ludhana
144001 mob no [protected]

HI sir, myself is Ravinder Singh, I am residing complant number 254393 on[protected].. from the last 3 months i am asking for fastway setup box..and last complant number 302688 on[protected] from last 10 days but.they continuously making the same excuses wait for 7 days ..i am waiting for setup box from last 3 months .and even today cuostmarcare made the same excuse... what shall we do now?
PLEASE help

Thanks
RAVINDERE SINGH

Hello,
i purchased four setupbox at saturday 28/06/2014 but its not working .i complainted to customer care and local operator daily two time but no body care of my complain .they gave me complain number 362281 and said that it will working with in 4 to 6 hours but now 4 days goes they didnot any response..please take urgent action on my complaint

i am sorry to say your services are so cheap.
Thanks.
Pushkar kumar
Patti Nilowal V&P.O Bilga 144036
Teh Phillaur
Distt Jalandhar
[protected]

R/Sir/Madam
We are using fastway cable, we are using setup box since june-14, it is not working and giving message "no service available ". I had given so many complaints to our local cable operator no [protected] and. but one month has been passed but they are not doing anything, they have noted my complaint yesterday again and told me that in 24 hrs setup box will change but yet not working, please do take some action on this problem.
thanks,
I am Very sorry to say that Your services are very poor and nobody is responsible about customer.
Rajesh Kumar
Karnal, Haryana
Mob.[protected]

Dear Sir
I am facing problem from fastway channel again & again.

I also called my local cable operator but he is not responding.

Recently i had registered my complaint regarding non-working of my cable.My complaint no is 495832 yesterday. Attendant assured me your problem will be sorted out within 6 hours. Today i called again, but problem is same.They are giving time again. I told to attendant that i will file complaint in consumer court against this harassment. attendant Ms bharti told no problem.

Thanks With Regards

Baljit Singh Gill
[protected]

I use fastway hd set top box there are many hd channels but I need sony six hd

This is inform to you that we are not getting any signal and getting error-104.We called so many times on ([protected]) number.Once he picked the phone at 7pm on 20th April and he told that the problem should be resolve within half an hour but the problem not resolved yet.We tried to reach him again either he did not pick the phone or busy.Why do you keep this type of person in a job who does not listen anything from customer?If you could not resolve the problem please do not come for payment.

Dear sir/ madam
. . I had applied for Fastway box not working after 2day please check the box I complaint to my local cable operator but not reply
Thanks & Regards
Balwinder kumar
F.m 235 model house Jalandhar city 144003 mob .[protected]

complaint of set top box — not working properly

It is regretted to say that
There was free check camp at pune from 29.09.08 to 03.10.08,
i lodged my complaint.
two representatives came on 07.10.08 and told that set top box needs to be upgraded they also said that it will be done on 10.10.08.but nothing has been done

Yes,
No expert staff to attend the fault.
Useless prersons arrive to attend the complaint.

my fastway set top box stop working so i want to get new set top box but fastway set top box not available in market so i call fastway more then ten times but i dont get set top box

fastway cable network — neo prime channel missing from cable network.

sir actually its not a complaint its only a request . As neo prime which was previously neo cricket is official broadcast partner of euro cup 2012 so please add this channel to ur network as soon as possible . I will be very thankfull to u.

u can contact this no.[protected] . we r on sai cable entertainment...we r waiting 4 ur comment

sir my cable not running properly. I complaint twice in a day but i have faced the problem that there is no signal in the set top box and Tv. When i complaint to cable operator and your call center number [protected] then i receive the ans. that there is a power cut (light ni haigi). I have give many complaint to your executive Mr. Gurdip Singh [protected] but he didn't give me the solution. So pls give me the solution. You can get my information from my mobile number [protected]. I m Amritpal Singh and my mother's name is Surinderpal Kaur st no. 6 maha singh nagar daba lohara road ludhiana.