FastWay Transmission Complaints & Reviews

I got installed a new ( I am not sure whether the dealer installed a new connection or duped me by installing an old connection ) fastway transmission connection at my address h.no. 26, Mohindra Colony, Amritsar, 143001, Punjab in the month of Nov. 2019 and paid the security amount of RS. 1199/- for SD STB box. Details as follows
STB ID: 4C0D9556, . CA ID: [protected]
Now in the month of Oct 2020 I requested for discontinuation of connection and requested for the refund of security ( as the dealer informed at the time of installation that security is 100% refund able with in a year of installation) send the message to dealer on 1/10/2020 and made the online/telephonic request on fastway site on 2/10/2020 my complaint no. Is 4512269. I am ready to hand over the setup box back to dealer but company refused to refund my security deposit amount. Kindly help me in the same.
details of complainent
Name: Simerjot Singh
Mob.no - [protected]
Address: h.no 26, Mohindra Colony, Amritsar, 143001, punjab

I got installed a new ( I am not sure whether the dealer installed a new connection or duped me by installing an old connection ) fastway transmission connection at my address h.no. 26, Mohindra Colony, Amritsar, 143001, Punjab in the month of Nov. 2019 and paid the security amount of RS. 1199/- for SD STB box. Details as follows
STB ID: 4C0D9556, . CA ID: [protected]
Now in the month of Oct 2020 I requested for discontinuation of connection and requested for the refund of security ( as the dealer informed at the time of installation that security is 100% refund able with in a year of installation) send the message to dealer on 1/10/2020 and made the online/telephonic request on fastway site on 2/10/2020 my complaint no. Is 4512269. I am ready to hand over the setup box back to dealer but company refused to refund my security deposit amount. Kindly help me in the same.

Complaint no 1 : [11 sept 2020]

Complaint : our cycle for cable payment is always 15th of every month, but from the last 2 months there is a new operator assigned to our area. These new operators are forcing us to pay from the 1st of every month. I told them to adjust the amount of 15th days and then start from 1st of every month. Instead of that they are saying your billing cycle will be 15th but we will get the payment from 1st. I told them to give me in writing, which they are not doing.

Complaint no 2 : [27 sept 2020]
As i said in my previous mail that i have paid them via google pay on 15th sept 2020 for which screenshot are attached below, even after paying they disconnected our cable from yesterday. I called them yesterday and they said we are updating your payment. It will start working in 10-15 minutes, but it's more than 24 hours since it didn't worked the local operator has stopped responding too. Get this resolved asap, otherwise i am going to consumer court against you guys, everything was working fine before, since these new operators came into our locality they are useless. If you don't take any action then it's gonna cause a lot.

First they harassed us by paying them in advance and now they are harassing us by disconnecting cable even after the payment was made.

Complain :
There is no action on this complaint by fastway. Everything was fine, but when this new operator assigned to our locality everything is messed up and nothing is working as expected. These new operator don't pick up calls even after calling 10 times, these operator talk in very rude manner, these operator come to house for payment without following any crona pandemic norms

I have a simple request as mention below :

- we don't have any issue in paying from 1st of month, but adjust our payment of 15th days first and restart our cycle from 1st. I need this in writing too.
- i don't want to pay them in cash, i need an online payment method to pay my bill.

Also even after paying on google pay they are disconnecting our cable, so please request you to change the operator.

Area :

Sector 78, mohali, punjab - 140308

Our cable is not working for more then 24 hours and no action taken yet, keeping there nodal officer vivek manchanda email id in loop while complaining still nothing changed.

My MAC - 18550F4330A7
I shifted my house to new location within a vicinity with same cable operator at zirakpur punjab. They told me you have to pay your neighbour 500Rs because they have taken cable wire connnnection from the main setup box, i had not opted for the option and choosen to go with my own cable wire from end to end. Which charged me 1000 rs. After a week the cable wire man has given connection from my cable wire to others that too without my permission, forget about permission, without informing me or asking me, when i said him to share a part of cable wire with me as he said me earlier to give 500 to neighbour. He replied aisa nahi hota, and when my wife was alone at home and cable wire man has came to collect bill, said my wife ab toh ek connection aur dunga yaha se karlo jo karna hai. So my wife has not given cable bill and the next day my cable connection is deactivated. Boss kudos to fastway what a gunda gardi . Hell service of them, if same is not gonna a resolve in a day or too . I am going to lodge a FIR against them. I am so much fedup of them.

Hello Sir,
With due respect, I jasminechopra want to say that I live in plahi gate bhullarai road street no 8 phagwara. Sir ur fastway network worker came to collect the payment but due to some circumstances we were unable to pay the money but told him to come next day collect the money but he was not coming and cut the connection of few channel. This kind of behavior is not acceptable and unprofessional. Kindly accept my request otherwise we will disconnect your service. Thank you.

I am amanpreet
And i am from kurukshetra haryana.
My complete address is 1093/24akash nagar salarpur road kurukshetra.
From.2 weeks there is no cable in this area.
we.pay bills on.time for no getting cable on time?
If we contact to nearby complaint officess they dont even pic calls everytime they busy their phone if they doing this type of ### we just start using dish tv.
If they dont provide service on time please remove your set up boxes from our area.
From 3 weeks there is no cable we providing bills for 1 month if there is no cable for 15 days please refund our 15 days money for not getting cable.

Dear i robin kumar resident of ward no 3 near forest colony dehra gopipur kangra himachal pradesh. My cable is not working from last one week. And i also informed my cable operator for same but he has not any action till now. They never give us slip or bill for payment of cable tv. They don't know how to serve the consumer please rectify it and make it as soon as possible

Hello sir my name is rishab am living in dhanash chandigarh sir i have fast way (Fast way) cabil contioun sir am do not use cabil before 5 month because lock down is alert so way your employe ask me money when you paid because am do not use your service that's time so sir i don't have money i can't paid that chargeus please do something because he do not active my cabil

Sir my box is not working then operator take my box in april and till now they are not replacing or not giving my cable box.

Signal is not coming. 104 is the code shown.

Almost 15 days completed, no any care of customers from your team. That situation is completed frustrating for us. Due to low-grade service, no customer should be continuous with your company.

Dear sir
I am facing problem from fastway channel again & again.

I also called my local cable operator but he is not responding and he used wrong words for me.

Recently i had registered my complaint regarding non-working of my cable. My complaint is register on my number [protected] yesterday. Attendant assured me your problem will be sorted out within 6 hours. Today i called again, but problem is same. They are giving time again. I told to attendant that i will file complaint in consumer court against this harassment. Attendant ms shubham told no problem.

This problem was also in last month. That time it was sorted out after five days.

Thanks with regards

Dr nanak arora

I am using fastway cable service in patiala (Punjab) since last 11 month. I am regular requesting fastway team to fix my cable its not working from last 8 days. My service error 104 is coming on my screen. But team are not respond till now after many time complaining customer care number they provide number of local operater number. I have paid advance to company but not able to channels. Worst service. When i call to local operator he just reply that is not our responsibility. Company just collecting it's money without any proper services what kind of services fastway cable provide us

Mac no bcc81077e5e4

Local cable opertor no [protected]

I requested to customer care to i want customized my channel list. They said this facility local operator can do only. When i request to local operator they said no customized facility fix charge you have to pay rs.350
Please take action soon as soon possible for these local cable operators of fastway

Your cable operator has been charged full amount 1300/- of new setup box and he install the old setupbox on amount of new box in march but still today he said we don't have a new box now choice is yours u want a box otherwise i will cut the connection. Plz rply of this situation

My name is arun kumar sharma, i give 370 rupees for cable tv every month, but even after that i am not getting the service right.
And if i call their service number, they do not pick up.
Sometimes i also call but do not pick up, and even if pick up the call, they do not come to correct it, this is their attitude every time.
Now you tell me what i do?
Stbid- 4c00db08
Mob-[protected]

Hello.,
I m being forced to pay the monthly rent for the month of april 2020 i. E the curfew period.
I had not used the service as the box is installed in my working premises and further my cable operator had switch off my box for that particular period.
I had to call him to start it again in may 2020

He is harrasing me again and again to pay for that period.. Plz help me out

Thanks
Damandeep singh
[protected]

Dear sir
In my area all fastway set up is not working
Local cable operator is not available in India. RF cable banded by government but in my area 5 months to working analog RF cable plz take action
And plz find the attachments
Thank's &Regards
Robin
Mob [protected]

This is to inform u that our concern area cable operator m/s channii cable has not provided the proper service. Every time his mobile has shown switched off and not able to reach them.
He had collected his monthly rent of cable before the monthly date, but he is not submit the rent to higher authorities due to which my cable tv channel shows a message 'renew expired, card has been disabled' since 2nd may 2020. Vc: 82640224, stb id: 4c094336
I had called him lots of time on all the given contact numbers but all the numbers shown switched off since 2nd may 2020. Then i have called at toll free number and came to know that my monthly rental is not submitted by concern area cable operator.
It clearly shows that they have cheat us.
Kindly look into this matter and do needful for the same.

Regards
Sapna

To whom it may concern
This is to inform u that our concern area cable operator m/s channii cable has not provided the proper service. Every time his mobile has shown switched off and not able to reach them.
He had collected his monthly rent of cable before the monthly date, but he is not submit the rent to higher authorities due to which my cable tv channel shows a message 'renew expired, card has been disabled' since 2nd may 2020. Vc: 82393056, stb id: 4c0731c6.
I had called him lots of time on all the given contact numbers but all the numbers shown switched off since 2nd may 2020. Then i have called at toll free number and came to know that my monthly rental is not submitted by concern area cable operator.
It will clearly shows that they have cheat us.
Kindly look into this matter and do needful for the same.

Regards
Ankit tandon
Juhi enclave
Haibowal kalan ludhiana.

ਵੱਲੋਂ
ਸਤੀਸ ਕੁਮਾਰ
ਵਾਸੀ ਮਕਾਨ ਨੰਬਰ 268/2 ਜਗਤਾਰ ਨਗਰ, ਪਟਿਆਲਾ।

ਵੱਲ,
ਸਤਿਕਾਰਯੋਗ ਐਮ.ਡੀ ਸਾਹਿਬ
ਮੁੱਖ ਦਫਤਰ, ਲੁਧਿਆਣਾ।
ਫਾਸਟਵੇਅ ਨੈਟਵਰਕ।
ਵਿਸਾਂ: ਕੇਬਲ ਉਪੇਰਟਰ ਸ੍ਰੀ ਬਸੰਤ ਵੱਲੋਂ ਹਮੇਸ਼ਾ ਬਦਸਲੂਕੀ ਕਰਨ ਅਤੇ ਸਮੇਂ ਤੇ ਸਰਵਿਸ ਨਾ ਦੇਣ ਸਬੰਧੀ।
ਸ੍ਰੀ ਮਾਨ ਜੀ,
ਮੇਰੇ ਘਰ ਪਿਛਲੇ ਪੰਜ ਸਾਲਾਂ ਤੋਂ ਫਾਸਟਵੇਅ ਦਾ ਟੀ.ਵੀ ਅਤੇ ਇੰਟਰਨੈੱਟ ਦਾ ਕੁਨੈਕਸ਼ਨ ਲੱਗਿਆ ਹੋਇਆ ਹੈ, ਮਹੀਨੇ ਵਿੱਚ ਚਾਰ ਤੋਂ ਪੰਜ ਵਾਰ ਹਮੇਸ਼ਾ ਕੇਬਲ ਦੀ ਸਮੱਸਿਆ ਆਉਦੀ ਹੈ, ਜਦੋਂ ਉਪਰੇਟਰ ਬਸੰਤ ਨੂੰ tv ਕੁਨੈਕਸ਼ਨ ਖਰਾਬ ਦੀ ਸਿਕਾਇਤ ਬਾਰੇ ਦੱਸਦੇ ਹਾਂ ਤਾਂ ਉਸਦੇ ਵੱਲੋਂ ਕੰਮਪਲੇਟ ਨੂੰ ਠੀਕ ਕਰਨ ਦੀ ਥਾਂ ਮਾੜੀ ਭਾਸ਼ਾ ਅਤੇ tv ਕੁਨੈਕਸ਼ਨ ਕੱਟਣ ਦੀ ਗੱਲ ਕਹੀ ਜਾਦੀ ਹੈ।
ਜਿਕਰਯੋਗ ਹੈ ਪਿਛਲੇ ਦੋ ਦਿਨਾਂ ਤੋਂ ਕੇਬਲ ਖਰਾਬ ਹੈ, ਲਾਕਡਾਊਨ ਕਰਕੇ ਬੱਚੇ ਟੀ.ਵੀ ਬੰਦ ਹੋਣ ਕਰਕੇ ਤੰਗ ਹੋ ਰਹੇ ਹਨ। ਕਿਰਪਾ ਕਰਕੇ ਇਸ ਵਿਅਕਤੀ ਤੋਂ ਠੇਕਾ ਲੈ ਕੇ ਕਿਸੇ ਹੇਰ ਬੰਦੇ ਨੂੰ ਦਿੱਤਾ ਜਾਵੇ ਤਾਂ ਜੋ ਤੁਹਾਡੇ ਨੈਟਵਰਕ ਨਾਲ ਜੁੜੇ ਹੋਰ ਮਹੁੱਲੇ ਤੇ ਏਰੀਏ ਦੇ ਲੋਕਾਂ ਨੂੰ ਪਰੇਸ਼ਾਨੀ ਨਾ ਆਵੇ। Mobile no. [protected], [protected], [protected], [protected], [protected], [protected]