FastWay Transmission — Cable doesn't work from last 3 months

Address:

New Amritsar, Amritsar

Cable doesn't work from last 3 months. We have reported this issue to cable operator of ou area, but they always answer that they will resolve the issue. But there is no result. From 2, 3 days they have stop picking our phone.
We have paid in advance for one year.
We want the refund so that's why we shouldn't disturb them everyday for complaining. Please get the money refund because money doesn't come for free.