FastWay Transmission — cable not working since 1 month

Address:

140301

I have a fastway connection in my house and its being 1 month since cable is not working, i have been regularly calling to their customer care number they have registered my complaint but no one visited till now to rectify the problem. I have spoken to aarti who works in escalation department of fastway, she assured that it will be rectified in 1 day. Already 3 days have been passed and no one came to rectify the problem. Every time i have to face the problem and chase them for many days to get it rectified. They take the full amount but their service is pathetic when there cable is not working since 1 month y should we pay the bill of non working cable. I have requested even to disconnect the connection but no 1 hear the same. Such a pathetic company it is. They now even don't register my complaint.