FastWay Transmission — Complaint pendency from 1 month : request to provide qos

Address:

147002

Dear sir
Greetings for the day!

I want to bring your kind attention that my name is satish mittal, patiala -147002 (Punjab) i am having fastway cable tv services at my residence via stb mac no.[protected]e-74-1a (White cisco box) from cable operator of the area supplied by dealer/franchiser mr. Bobby for many years. My cable connection is not working properly since 9 june, 2017. Channels are getting freeze and many channels displaying '104' not signals messages. I have repeatedly lodged the concern to the complaint centre. Complaint no 09062017w083928 assigned to me. It’s my worst experience with customer care services of fastway, every time they assured me to resolve the issue within 4 hours but all in vain. It is even not resolved after 35 days.

As per trai guidelines-"in case consumer is not satisfied with the redressal of his complaints through complaint centre, he can approach the nodal officer of the operator."

I have also approached to the nodal office’s mobile no.[protected] on dated[protected] and[protected], his team members assured me to resolve the problem but no fruitful results appeared. This cause a lot of inconvenience for me and it is totally unreasonable practice.

I am using two cable connection at my home and paying rs.500/- per month in advance. Due to deficiency in service, i am unable to use the service for a month, therefore one month charges must be waived off.

I request to trai to please intervene into the matter and provide qos to consumers.

Thanks in anticipation.
Regards,
Satish mittal, patiala