FastWay Transmission — Payment issue

Hello sir my name is rishab am living in dhanash chandigarh sir i have fast way (Fast way) cabil contioun sir am do not use cabil before 5 month because lock down is alert so way your employe ask me money when you paid because am do not use your service that's time so sir i don't have money i can't paid that chargeus please do something because he do not active my cabil