FastWay Transmission — poor cable service

We have cable connection of fw cable a/c no 54 code 2/80 customer name satvinder pal singh 124 phase 1 jaggi colony baldev nagar ambala city we have paid all dues upto nov 2018 still message displaying e-113 us payment is due which have covered full screen. Inspite of three telephone calls operator of khan cable ambala city is not responding properly. His behaviour with customer very rude.
I request authority to improve service and caution such type of operator.

Satvinder pal