FastWay Transmission — set-top-box is not working from last three days

Address:

VIllage Namoli, PO-Karari, Teh-Mukerian, Distt.-Hoshiarpur, Punjab, Hoshiarpur, Punjab, 144222

Dear Sir,

I have two set top boxes of Fastway Transmission at my home. but both set top box is out work from last three days.

here is the following message is display on the screen whenever try to on the tv:-

"Channel Unathorized:
109 - You hace not subscribed to this channel. To Subscribe please call[protected]."

Whenever I try to contact customer care, they always tell me that system is not responded please call back us after some time. and when I call them back, again same thing happens.
when I try to contact local operator, then either call is not attended by cable operator, and if call is taken by cable operator, then he give us no solution. and problem is still alive.

Mac address of my set top boxes are given below:-

Set top box 1:
Sr. No.: FCBFRWNXM
Mac Address: 0880393AABA0
Set top box 2 :
Sr. No.: FCBFRMLSW
Mac Address: 08803939ED0F

Please help us to solve my problem.

Thanks and Regards!
Navneet Singh
(M) : [protected]