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Federal Bank Complaints & Reviews

3.2
Updated: Jun 26, 2025
Complaints 517
Resolved
320
Unresolved
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H
Harshal8899
May 30, 2023
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Have paid emi for my mobile purchase emi through online... Every month but still i have been charged for ecs return charge 2478 so i want reversal for your false transactions my account no : [[protected]] kindly call me on [[protected] and refund my amount
So i want to also stop the mandate and kindly please reverse my false ecs return charge please know the value of 2478
Federal Bank customer support has been notified about the posted complaint.
Hi Harshal,

Our intention is to provide the best services to our customers and would like to understand your concern. Please share your concern with us at [protected]@federalbank.co.in & we shall resolve it at the earliest.
or
We would request you to call us at[protected] /[protected]National toll-free numbers) or at +[protected]/2630995 (for customers abroad) for further assistance.

-Harif
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    V
    Viju2000
    from Bailhongal, Karnataka
    Apr 8, 2023
    Feb 11, 2026
    This thread was updated on Feb 11, 2026
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    Address: Sgv ayurvedic medical College bailhongal

    Flipkart refuded amount but federal Bank showing zero balance please resolve this problem I am using JUPITER APP
    Federal Bank customer support has been notified about the posted complaint.
    Hi Viju,

    We are sorry for your unpleasant experience.
    We would like to inform you that there is a separate customer support to rectify concerns related to Jupiter Banking.
    We request you to connect with the concerned team on below mentioned details.
    Customer care Number : [protected]
    Email id : [protected]@jupiter.money

    -Harif
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      N
      Nayak123/
      Mar 14, 2023
      Resolved
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      Resolved

      I don't have any pending loans EMIs or SIPs but I'm charged with nach return charges why ?
      Oct 21, 2023
      Complaint marked as Resolved 
      Federal Bank customer support has been notified about the posted complaint.
      Hi Nayak123/,

      Our intention is to provide the best services to our customers and would like to discuss this concern further with you. Please share your concern in detail at [protected]@federalbank.co.in so that we can assist you in the best possible way.

      -Nikita
      Hi Nayak123/,

      Our intention is to provide the best services to our customers and would like to discuss this further with you.
      Please share your concern with us at [protected]@federalbank.co.in & we shall resolve it at the earliest.

      -Nikita
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        A
        Anascp39
        Feb 18, 2023
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        Address: Edavannappara

        My name is muhammed anas my account no [protected] edavannappara branch . debit freeze 30-12–2022 i cant do any transaction in my account . my emi are pending …totaly locked after iam visi the branch for enquiry they said my account frozen is a cyber complait from gujrat ahammedabad against my account . Acknoledgement No:complain LCA2835/22
        I d I don't know what to do help me plzz
        Federal Bank customer support has been notified about the posted complaint.
        Hi Anascp39,

        We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

        -Harif
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          Anascp39
          Feb 12, 2023
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          My name is muhammed anas my account debit freeze 30-12–2022 i cant do any transaction in my account . my emi are pending …totaly locked after iam visi the branch for enquiry they said my account frozen is a cyber complait from gujrat ahammedabad against my account . Acknoledgement No:complain LCA2835/22
          I d I don't know what to do help me plzz
          Federal Bank customer support has been notified about the posted complaint.
          Hi Anascp39,

          We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

          -Harif
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            S
            Sana prasad
            from Hyderabad, Andhra Pradesh
            Jan 4, 2023
            Resolved
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            Resolved

            Address: 5-14-54/1 lakshmi nagar moulali housing board
            Website: Kredit bee

            By mistake send money please refund my amount is 47659RS Transaction ID number T2301042209348470411274
            Jan 4, 2023
            Complaint marked as Resolved 
            Please refund my amount is 47659RS Transaction ID T2301042209348470411274
            Federal Bank customer support has been notified about the posted complaint.
            Hi Sana Prasad,

            We request you to kindly go through our Federal Bank website and raise a dispute for this particular transaction.
            www.federalbank.co.in

            -Harif
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              Ś
              Śhivam Śoni
              Dec 18, 2022
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              Name Lalita Kumari he has cheated me 14000 rs pls help to get my amount back
              Federal Bank customer support has been notified about the posted complaint.
              Dear Shivam Soni,

              We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

              -Neethu
              Hi Shivam Soni,

              We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

              -Ajith
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                S
                SM SHAFIUDDIN
                Dec 15, 2022
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                Address: kshetri mayai leikai
                Website: federal Bank

                My account was frozen from a Very long time due to Complaint received from Law Enforcement Authority. But recently on 13th I received a mail from Law Enforcement Authority informing that they have sent the notice to unfreeze my account. But as i sent multiple message to the bank to know the progress but m not getting any response. Pliz help to get this resolved as soon as possible
                Federal Bank customer support has been notified about the posted complaint.
                Hi SM SHAFIUDDIN,

                We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

                -Ajith
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                  A
                  AkhileshSharma8050
                  from New Delhi, Delhi
                  Nov 25, 2022
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                  Hello Sir,
                  Since I opened my account in this bank, this bank has bothered me a lot. This Service is Driving Me Crazy. My bank account was blocked and didn't even give me notification. When I tried to contact customer Support and send email 2 times but there is no response and no one reply my message. Please tell me valid reason why my account was blocked. I don't know customer care make its own rules and regulation. Whatever comes to your mind, you do wrong with the customer. Please be transparent and this is very important in the audit to maintain honesty. Please look into my matter. Thank you very much.

                  My email ID registered in Fi Money bank account:- [protected]@gmail.com
                  Federal Bank customer support has been notified about the posted complaint.
                  We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

                  -Amreen
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                    S
                    sam119
                    Nov 9, 2022
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                    Hello,

                    my account was suddenly freeze since more than 3 month now. i contacted fi bank and i was asked to contact federal bank. i did that. then i got to know that my account was marked suspicious and reported to cybercrime department andra pradesh. i mailed the cybercrime department so many times but no response, also i mailed andra pradesh police but no response also. please help me. investigation team from fi bank already contacted me and i answered them by providing all information and document needed. investigation team said my account is unfreeze after 5weeks but federal bank bank still freeze my account. i am depressed, please close my case and activate my account. my case ackowledgement number is [protected] .
                    Federal Bank customer support has been notified about the posted complaint.
                    We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

                    -Amreen
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                      A
                      anusudhakaran
                      Nov 3, 2022
                      Resolved
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                      Resolved

                      I have two international payments pending for 2 weeks and the bank says they can only raise the complaint. So, who is going to resolve it. They are important to me and I need this issue to be solved immediately.

                      Now, I am out of minimum balance in my account and my transactions are not being received. so, the bank will deduct the fine amount even if it is their mistake? this is extremely unethical. we are paying a lot of service charges, for our hard-earned money and this is what we get in return?
                      Nov 3, 2022
                      Complaint marked as Resolved 
                      haven't been resolved
                      Federal Bank customer support has been notified about the posted complaint.
                      no one even contacted me then how can they mark the complaint as resolved?
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                        S
                        srussk
                        Oct 16, 2022
                        Resolved
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                        Resolved

                        Online KYC facility to update KYC is never working.
                        Getting into "413 Request entity too large" error page every time when I try to submit.
                        I was uploading the file in recommended format and file size (less than 3 MB).
                        While reaching out to customer care via toll-free number, they are asking to visit branch.
                        So, please let the customers know for what purpose Federal bank is having online KYC option?
                        Nov 21, 2022
                        Complaint marked as Resolved 
                        Federal Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 17, 2022
                        Federal Bank Customer Care's response
                        Dear customer,

                        We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

                        - Ameen
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                          F
                          felixwill
                          Sep 17, 2022
                          Resolved
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                          Resolved

                          Address: Koramangala, bangalore

                          My saving account no:[protected] with home branch : koramangala, Bangalore, my account has been suddernly frozen, blocked, customer care asked to contact my branch for assistance, but the branch said this is due to suspicious activity and this came from central and asked to do reKYC and they are not sure as well why this happend.

                          Seriously how careless is this
                          Nov 8, 2022
                          Complaint marked as Resolved 
                          Federal Bank customer support has been notified about the posted complaint.
                          Sep 17, 2022
                          Updated by felixwill
                          Now i am left to beg, with my account being frozen and without resolution
                          Verified Support
                          Oct 07, 2022
                          Federal Bank Customer Care's response
                          Dear Customer,

                          We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

                          - Ameen
                          I am entitled for an update for the same regard, no update so far from federal bank, i can escalate if there no update
                          Did your problem solved?
                          Please let me know the solutions me too having the same problem since yesterday
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                            P
                            peoplesman
                            from Srinagar, Jammu and Kashmir
                            Sep 11, 2022
                            Resolved
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                            Resolved

                            Fairly new user at Fi Bank and I am suddenly locked out. My entire transaction history? Not more than Rs. 10, 000. Reason for freezing the account? "Unusual" activity. I was asked to reply to a long list of questions, I did that. After a day or two the bank is again asking for personal documents, like "Salary slip", crypto transaction stuff, which by the way, does not apply to everyone. And also, my full KYC is done, they have my PAN card details.

                            The Bank has no solid response on what the unusual activity is. I mean what could be unusual in rupees 2000 rupees transaction? A user can deposit far more than 2000 before linking PAN or completing KYC. Why is my bank account frozen? Customer support replies, your bank account is clear on all fronts. We just need "these" documents and your bank account will be unfrozen. For past 10+ years, I have never been asked for these documents by any bank, and also not by my primary bank, SBI.

                            No one has time for your faulty flagging systems and baseless suspicions. I cannot rely on such bank and I am definitely not remaining a Fi bank user.
                            Oct 31, 2022
                            Complaint marked as Resolved 
                            The bank account has been unfrozen. Though, after more than 5 months.
                            Federal Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 07, 2022
                            Federal Bank Customer Care's response
                            Dear Customer,

                            Thank you for bringing this to our notice.
                            We have forwarded your remarks to the concerned team. Please be assured necessary actions would be taken to resolve your concern.

                            - Ameen
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                              Gayatri2548
                              from Jaipur, Rajasthan
                              Aug 27, 2022
                              Resolved
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                              Resolved

                              I have recived this mail from jupiter while i have not did any illegal activity i also sent mail to cyber cell of telangana but the no response and their mobile number is not working and my state police said they don't have data contact your bank to get details but u r not giving me details
                              We have received nccpr complaint against Account Number [protected] under complaint no. [protected] dated 20/08/2022 TELANGANA.
                              Nov 8, 2022
                              Complaint marked as Resolved 
                              Federal Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 07, 2022
                              Federal Bank Customer Care's response
                              Dear Customer,

                              Thank you for bringing this to our notice.
                              We have forwarded your remarks to the concerned team. Please be assured necessary actions would be taken to resolve your concern.

                              - Ameen
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                                shubh098
                                from Lucknow, Uttar Pradesh
                                Aug 25, 2022
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                                Dear,

                                Sir/Madam,

                                Account holder name - Amit Singh

                                Registered Mobile number - [protected]

                                Account number - [protected]

                                Sir my account is freezed or blocked I am requesting you sir please unblock my account as soon as possible

                                I am an account holder of this bank account and having full video kyc account on federal account and it is blocked I don't why it was please unblock my account as soon as possible SIR ITS ALREADY 35 DAYS Please sir...

                                Please sir unfreeze my account it's very urgent its already 35 days please sir unfreeze account

                                Thanks Sir/Madam🙏
                                Federal Bank customer support has been notified about the posted complaint.
                                when its freeze my also freezed 4 days ago
                                We are sorry for your unpleasant experience. Please share your concern at [protected]@federalbank.co.in. Our team will get in touch with you to assist further.

                                -Amreen
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                                  Baisshubham
                                  from Satna, Madhya Pradesh
                                  Aug 16, 2022
                                  Resolved
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                                  Resolved

                                  Dear Sir... My Name is Shubham Singh My federal bank account was blocked with any intimation As my funds are blocked I'm unable to pay the hospital bills due to this as my mother is in Hospital. I have tried to contact my branch via phone as well as via mail also but not received the response. My account is in Vadodara Sama Branch and current location is in satna Madhya Pradesh. There are also no Federal Bank branch near by me .
                                  Account -[protected]
                                  Branch - Vadodara Sama.
                                  Sep 27, 2022
                                  Complaint marked as Resolved 
                                  Federal Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 26, 2022
                                  Federal Bank Customer Care's response
                                  Dear Customer,

                                  Let us take care of it right away. Allow us a chance to discuss this with you.
                                  Call us at[protected] /[protected]National toll-free numbers) or at +[protected]/2630995 (for customers abroad) for further assistance.

                                  - Ameen
                                  Dear Sir I have already completed the KYC 15 day's back Still the Account is frozen i have funds in account and can not use that due to the banks negligence. Kindly provide me the appropriate support. Everytime I call the customer support they are telling me same thing as per discussion with them I have visited my nearest branch on 18 August and complete d my KYC. Ever since I have been trying to mail My branch regarding any update they are not even bothering about a reply to my mail. I have been trying to call them they are not reciving calls I have really become helpless. Please help me get my account activated.
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                                    R
                                    ravijana71
                                    from kurnool, Andhra Pradesh
                                    Aug 16, 2022
                                    Resolved
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                                    Resolved

                                    Address: kurnool

                                    My account is freezed or blocked why ??
                                    my name :- kuruva ravi kumar
                                    my mobile number :- [protected]
                                    my Account number:- [protected]
                                    my ifsc :- FDRL0007777
                                    my upi id :- [protected]@jupiteraxis
                                    what is problem ??
                                    Oct 7, 2022
                                    Complaint marked as Resolved 
                                    Federal Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 26, 2022
                                    Federal Bank Customer Care's response
                                    Dear Customer,

                                    Thank you for bringing this to our notice.
                                    We have forwarded your remarks to the concerned team. Please be assured necessary actions would be taken to resolve your concern.

                                    - Ameen
                                    Sep 04, 2022
                                    Updated by ravijana71
                                    police authority not replying

                                    Verified Support
                                    Oct 07, 2022
                                    Federal Bank Customer Care's response
                                    Dear Customer,

                                    We understand your concern.
                                    We have forwarded your remarks to the concerned team and they will get back to you shortly. Please be assured necessary actions would be taken to resolve your concern.

                                    - Ameen
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                                      I
                                      INDRANI11380549
                                      Aug 12, 2022
                                      Resolved
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                                      Resolved

                                      Address: Bankura

                                      My Federal Bank FI account was frozen around 6th August and I was not even aware of that as no Email or SMS was received regarding this matter.
                                      My Email is [protected]@gmail.com. Hope you can find my account.
                                      I called Customer care and Chat with them for few time but the problem has not solved.
                                      Stop giving fake excuses about suspicious activity because there is none.
                                      Lastly, if my account was frozen then how the account can receive money but can't send.
                                      I would appreciate your help to get my account back.
                                      Sep 26, 2022
                                      Complaint marked as Resolved 
                                      Federal Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 26, 2022
                                      Federal Bank Customer Care's response
                                      Dear Customer,

                                      Thank you for bringing this to our notice.
                                      We have forwarded your remarks to the concerned team. Please be assured necessary actions would be taken to resolve your concern.

                                      - Ameen
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                                        Aniket035
                                        from Patna, Bihar
                                        Aug 8, 2022
                                        Resolved
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                                        Resolved

                                        Sir my name is Aniket Kumar and my phone no. Is [protected] .
                                        Sir / madam my account was freeze or blocked due to no any reason and the fi support nothing reply they only says that wait for some week sir I have no. Money all the money is in my account. And that account is freeze i can't do any thing should i become beggar or die . I have no a coin to alive my all monthly money was freeze in your account what should I do sir tell me . Plzz reply as soon as possible.
                                        Aug 8, 2022
                                        Complaint marked as Resolved 
                                        Federal Bank customer support has been notified about the posted complaint.
                                        My problem is not resolved yet
                                        Gayatri2548's reply, Aug 27, 2022
                                        I have a account in Jupiter my account is also freezed without any illegal activity .
                                        Fi and jupiter are ### company freezed our accounts and will use our money
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