| Address: the federal bank |
Rashid BachikkandavidaA/c No [protected]+91 [protected]
Subject: Concerns complaint Regarding Fraudulent Activity and Loan Process
Dear Respected Team,
I trust this letter finds you in good health. I am writing to you today with utmost concern regarding a grave matter that involves an incident of fraudulent activity and subsequent loan procedure within your esteemed institution. The purpose of this letter is to bring to your attention the serious issues that have arisen and to seek immediate resolution.Recently, I received correspondence from your bank, outlining a distressing incident involving a fraudulent act committed by a certain staff member. It has come to light that this staff member solicited a substantial deposit of INR 50, 000 from an unsuspecting customer under the pretext of a new and unfamiliar policy. This customer had previously availed a loan of INR 7, 00, 000 through a policy involving a payment of INR 2, 75, 000. The customer's concern lies in the bank's handling of their legitimate complaint, which seems to have been reduced to merely their signed document.I implore you to grasp the gravity of this situation. An innocent customer and their family have fallen victim to the manipulation of a fraudulent staff member during their visit to your branch. For over four months, the customer has relentlessly sought resolution to their grievance by communicating with various senior staff members of your bank. However, it remains uncertain whether their complaint has even been properly registered within your system's portal.Enclosed with this letter are the relevant contract documents, with specific reference to pages 7 and 8, personally signed by the customer. They have persistently requested your bank to carefully scrutinize the content of these pages, as they believe it holds vital information that has thus far been ignored. The customer raises a valid question: if your bank's staff themselves cannot decipher these pages, how can they expect the customer to comprehend them?The customer's distress stems from the trust they placed in a staff member, which was shamelessly exploited to fulfill certain targets. Initially, the staff member requested an amount of INR 1, 00, 000, and subsequently went to the lengths of offering incentives like mattresses to coerce the customer's cooperation. Additionally, considering that the customer has already deposited INR 2, 75, 000 to secure a vehicle loan of INR 7, 00, 000, they question the necessity of subscribing to an unfamiliar policy that demands a deposit of INR 50, 000.The customer's frustration is further compounded upon discovering that, despite clear evidence of the staff member's fraudulent actions, your institution claims to be unable to hold her accountable. This stance is perplexing, as the customer contends that if the staff member was truly blameless, there would be no reason for the bank to request their account number to address the matter. The threat of withdrawing their complaint only adds to the distress they are already enduring.Moreover, the customer is seeking your permission to assess their investment portfolio, which has suffered significant losses since 2018. Despite their repeated requests, your bank has been reluctant to provide current information about the status of their investments. The customer is determined to gain clarity about the value of their holdings.In light of the issues raised above, I earnestly implore your institution to conduct a thorough investigation into this matter. It is o[censored]tmost importance that the truth is uncovered and appropriate measures are taken to rectify any injustices inflicted upon the customer. The reputation and trustworthiness of your bank are on the line, and it is your duty to uphold the principles of transparency, integrity, and customer satisfaction.I await your prompt response, outlining the actions your bank intends to take to address and resolve these concerns. Your attention to this matter is greatly appreciated.SincearlyRashid Bachikkandavida
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