[Resolved] Federal Bank — transaction was failed but money deducted from account

[Resolved] Federal Bank — transaction was failed but money deducted from account

B Babyson

Sir, when i was paying kseb electricity bill by using federal bank debit card the transaction was failed but the money is deducted from my account please do the need full the details are furnished below Transaction date 11 may 18 Transaction number[protected] Transaction amount rs 1482 Payment gate way federal bank payment gate way Account details Babyson lawrence Sb nre 10143 Email [protected]@yahoo.co.in Was this information helpful? No (0) Yes (0)
Jun 21, 2018 Complaint marked as Resolved Federal Bank customer support has been notified about the posted complaint. Verified Support May 21, 2018 Federal Bank Customer Care's response Hi Sir/Ma'am(Babyson lawrence), We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (9425) in the subject line so that our team can assist you.
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from Delhi, Delhi

Dear sir even though I was maintaining minimum balance in my current a/c but why the bank charges Rs. 1000 from my account.I am sending bank statement for this proof.kindly request to you to send notice to the bank.so kindly take action.Rajkumar

Federal Bank Customer Care's response, Jun 13, 2018

Verified Support

Hi Sir/Ma'am(rajasony69),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (10540) in the subject line so that our team can assist you.