[Resolved]  Federal Bank — travelled germany with federal bank -forex supercard , card authorization failed in atm, but money deducted. customer care is not responding

I came to Berlin (Germany) with your bank card (Forex supercard - prepaid)

ATM machine said Authorization failed, but i have got a message to mobile number saying *You have spent 200 euros on your card*. this is very bad. almost 1 day passed, I am still waiting for the amount to be reversed.

Could you please refund money. Otherwise, it is difficult to stay here without money. I need a quick update on this, i can't call from my registered indian mobile number from this country. Really bad experience with your customer care

Please resolve the issue as soon as possible