[Resolved] Federal Bank — travelled germany with federal bank -forex supercard , card authorization failed in atm, but money deducted. customer care is not responding

 
1 Review
India
 sandeep194 on Mar 20, 2019
I came to Berlin (Germany) with your bank card (Forex supercard - prepaid)

ATM machine said Authorization failed, but i have got a message to mobile number saying *You have spent 200 euros on your card*. this is very bad. almost 1 day passed, I am still waiting for the amount to be reversed.

Could you please refund money. Otherwise, it is difficult to stay here without money. I need a quick update on this, i can't call from my registered indian mobile number from this country. Really bad experience with your customer care

Please resolve the issue as soon as possible

travelled germany with federal bank -forex supercard , card authorization failed in atm, but money deducted. customer care is not responding
Complaint marked as Resolved Mar 23, 2019
Came to know that, if we use forex card we should complain to forex card customer care.

we need to provide last 4 digits of card, registered email address & mobile number with the card.

inform in whatsapp(+919574011149), that something wrong happened with the card
and call customer care and talk to officers +918061914294

Complaint Status


[Mar 21, 2019] Federal Bank customer support has been notified about the posted complaint.
Verified Support
Federal Bank Customer Care's response, Mar 22, 2019
Hi Sandeep,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (33133) in the subject line so that our team can assist you.
Updated by sandeep194, Mar 23, 2019
Issue got resolved. Thanks alot
Updated by sandeep194, Mar 23, 2019
if they not respond properly, post a complaint here. and put email to managers of federal bank.
https://www.federalbank.co.in/documents/10180/86180/List+of+Zonal+Officers+for+Grievance+Redressal/0376f8fc-9ff0-4470-9e05-28c2178f45fa
Updated by sandeep194, Mar 23, 2019
https://www.federalbank.co.in/grievance-redressal
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    Federal Bank - travelled germany with federal bank -forex supercard , card authorization failed in atm, but money deducted. customer care is not responding