Ferns N Petals Complaints & Reviews

Hi team
I had ordered 3 courire item via your company and the order number was 2866448 which had to be delivered before 21st however it dint hppn... And when contacted you people came back saying blue dart is unable to deliver it due to restricted premises entry however this is not the case if the delivery person calls the recepient person i can step out of the gate and can collect the product which is not happening. The delivery person is not giving a call instead he is just trying to handover the product to security which can not happen as it is a navy area. Hence i have filed a complaint with national consumer forum for the same and the complaint number is 365115. Please help in getting the product.

I ordered a gift from fnp. The gift was supposed to be delivered by 15th july, 2017, unfortunately fnp couldn't stood up to its commitment.
I followed up with fnp customer care patiently for 3 days, but to my astonishment the calls were handled very unprofessionally and the complaint was closed without my consent and non - delivery of the order.

After so much efforts, the delivery is still not been done till date, and it's been 3 days. I called fern n petal like - 10-20 times, but never satisfactorily responded. Instead they mention its not the fault that the delivery man as no one was at the house. I had provide not only the recipients number but also my number. He should have contacted either o[censored]s.

They don't even respond properly that till when it'll be delivered.

Order no. 2701176

I had ordered a cake to be delivered at houston, usa. It was supposed to reach on 24 june us time. But on cross-checking with my brother in law, i found that the cake was not received by them. On 26th june, i get an sms "delivered left at" now, what is this supposed to mean!!!. I called fern n petal but never satisfactorily responded. Instead they mention its not the fault that the delivery man as no one was at the house. I had provide not only the recipients number but also my number. He should have contacted either o[censored]s. Later to the surprise of my brother in law, 3 days later he finds cake in some corner of the house (Already rotten)!!! What type of service is this? I reverted to customer care service but they blatantly have refused to give refund and blaming me for providing a wrong address!!! What a liars!!!
This is the mail which they give me
Dear ashish,

Thank you for contacting ferns n petals!

This is in reference to your order number:

We would like to express our deepest regret for the inconvenience caused.

We would like to inform you that we have checked with the recipient and recipient stated that the gift was delivered to the communal mail box.

We have checked with the delivery team, as per the information, the gift could not be delivered to the recipient directly due the the missing apartment number. We will not be issuing you a refund due to the fact that the address you provided was missing address information resulting in a package that was unable to be delivered directly to your recipient and was delivered to the communal mail box.

Since the order had perishable product/s, we are really sorry that a redelivery in this case will not be possible. Hope you can understand our constraints.

Please refer to our shipping disclaimer point below:

Ferns n petals will be able to attempt delivery of your gifts only once.in the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
1. Wrong shipping/delivery address.
2. Recipient not available.
3. Premises locked
4. Wrong landline/mobile number or extension number which may render us unable to reach the recipient for the delivery
5. Recipient refusing to accept the delivery
6. Delivered the product at the gate/ reception/ neighbour

We value your relationship with us.

Flowerly yours,

Sudheer chintakani

Team ferns n petals

Note : they were supposed to give a call to the recipient and it was not supposed to be delivered to an apartment but a house

Dear sir,
I am jay resident o[censored]ae had ordered a bouquet for my wife in india via www.fnp.com.

Order date: 20.06.2017
Delivery date to be: 23.06.2017
Order number: 2731275
Delivery time committed by company : 11 am to 9 pm ist

I awaited whole day to know if they would deliver and at 7:30 pm i called them to check on the status and the customer agent promised by close of business hours it should be delivered but to my misfortune it didn't happen,
I called them again at 10:30 pm ist to know if the order was delivered as learnt from my wife she hasn't received anything, upon calling the customer agent he replied and gave funny story that 'their partner is unavailable and will take my complaint as a priority". Though they sent me an auto email
It is now 11:38 am ist and still company doesn't know about the whereabouts of the order except playing the blame game.

I really feel disappointed that such fake websites claim big things on their website, it gives an impression that companies in e-commerce are fraudulent and untrustworthy except they charge ur credit card and play blame game on false promises, i request concerned authorities to crack down on such websites who do such trade to charge credit cards and don't commit to their business principles as they mention on their website.

Order number: 2638286 was not delivered on time. It was to be delivered between 2pm and 3 pm but it was delivered at 3.43 pm.

On asking what happened i was told that they could not get through to the receiver, the i was told that the building name was not provided (Dress should suffice as every building does not have a name)

I would like a refund of the 200 that i gave because basis my conversation with my receiver he did not receive any call from anyone, the point of a call not going through did not exist as i called him from a different city could connect to him over a call and the delivery executive being in the same city could not get through him.

This is extremely unprofessional. The product was not ready and did not get there on time because of it not being ready. It was not because of not knowing the name of the building or the call not going through to the receiver.

After hearing from me at 3.32pm the receivers number was suddenly "reachable" and got delivered in 20 minute.

Service providers and the people working for them should =never lie to their customer. I'd appreciate it if "ferns and petals: pay 200 for delivery on preferred time" should learn.

Horrible experience!

I had ordered a jade plant on may 8, 2017. And it was a defective piece. I had asked for a replacement and i was promised a replacement in a week but haven't received it yet. Its been 2 weeks now and i have no jade plant.

I had asked for the specific jade plant like in the picture with the porcelain vase but was given the disgusting plastic pot with the worn out jade plant. Are you all cheating the customers?! Either i want the jade plant or want a refund of my cash. The plant i got isn't worth rs.700. Its worth a cheap rs.25 that i can easily get on the streetside.

The whole purpose of a gift is to be showy and fancy and you have betrayed the whole intention of gifting by sending some rubbish. Pls keep the crap to yourself and give me my replacement.

I am really annoyed, with the quality of flowers and cake that were delivered to my mom today. Moreover, it was chocolate truffle cake, however, i placed the order for black forest cake. She refused to accept it, and ask to deliver the fresh flowers and cake. Your staff member did say, that he will bring again. This is the second time, i'm facing this issue. I just want my money back. I don't want to deal with you anymore. My dad works in times of india. I feel like filing a complaint in user section. Kindly refund my money.

Thanks,
Komal

I wanted to send Flowers and Cake to my mother for Mother's day, placed order online #2444331. They charged money as soon as the order is placed, given the time window May 14th 2017, 6 AM to 9PM IST.
No delivery as promised. Can't be reachable to the stupid customer service number given. No agents to chat online besides waiting in the queue for multiple time for hours and hours.
After midnight received email saying they couldn't deliver due flooded orders on the Mother's day.
At around 2 AM midnight received next email saying, they attempted to deliver the order but wrong address.
Do you expect my 70 yr old parents to stay up past midnight to receive their order. What a malicious complaint and excuse.
Who ever sent this email, is that guy born to parents?
Ferns N Petals have no ETHICS.
Why did they commit to deliver when the order is placed online?
If they can not deliver that's fine, to avoid their mistake and give refund amount they gave a nasty excuse that they tried to deliver at 2 AM hours of IST to some old couple knocking their door that time.
I wonder how CEO fellow of this company is running this disgusting business with 240+ outlets and horrible customer service.
Does any one wants their Mother to be treated like that knocking door past midnight after Mother's day?
Horrible Horrible Horrible ... Service

Hi,
I have heard about FernsnPetals from lot of my friends; therefore thought of placing the order from this site
I have placed couple of orders (2438928 and 2439222) back to back for Mother's day on 12th May for the same address. The one[protected] which I placed later was delivered early in the morning on 14th May and other one[protected] which I actually wanted to get it delivered early, I dint receive any update for the same.

I have done lot of follow ups that but the only response I received was that it will be delivered within the time slot of 6:00 AM to 9:00 PM which was very disappointing.

There was no such tracker using which you can track where your order is actually stuck. Even on the application app, you cannot track where your order is actually pending.

Since morning, I have made lot of follows with the customer care and later, I was hopeless that you will not be delivering my order.

At around 10:00 PM, I received a call from my family that some delivery boy came with bouquet, when my family asked why the order is late, on that the attitude of delivery boy was so ridiculous that he was not at all humble and had a disrespecting tone.

I want to give surprise to my Mom on Mother's Day but due to your services, things went very disappointing.

I am really disappointed by your services. I want my amount to be refunded as the bouquet was't delivered to the recipient due to the bad nature of the delivery boy.

My sister staying abroad booked an order on occasion of Mothers day for mother
They cheated over the same and given such pathetic response.
1-There is no such order cancelation process???
2- There is no message of call regarding delievery.

IT is that much difficult for your team to sail in flood then why you people took
Orders.
You people better know your stenghths.
If IT is not posible for you and your team
Then please process for cancelation due to failure in commitment.
Kindly refund the amount back to consignee.

I had placed order no. 2243015 on 16th April 2017 for delivery of Mango cake as a surprise Birthday gift on 17th April 2017 but they did not deliver it on time.
I called them twice and requested about the time of delivery before 3 pm but my cake was delivered after 5 pm when my friend had left the office and cake was eaten by his security guards when it arrived after office hours.
I called them and I wrote to them emails and urged them to send this delivery again next day.
They have do not have respect for customer's order they do it for the sake of it.
Please do not order any thing from them they are anyway charging vary high price for very poor service.

Ordered a flower bouquet on their website. Description on website said there could be a 'SLIGHT' variation in the actual arrangement. However, they sent something completely different from the picture on website. They send 12 roses in a glass tumbler whereas the description says 12 roses, rectangular glass vase and seasonal leaves. Upon requesting them to fix the issue, I received an email from Derryl Daniel saying that a slight variation is not an issue. Attached are the pictures on website and actual picture of bouquet sent.
I am appalled by their low quality service more than anything else. Complete ignorance and lack of empathy. No interest in solving customer agony. Horrible.

I had ordered a cake and a red zerbera plant 3 days before my husband's birthday. When I was expecting the deliver on that day, I got a call from ferns and petals saying we don't have any stock of zed flower plants and you can choose either yellow or pink. What the hell !! Okay I agreed with the pink one. After that they delivered a plant with two left almost dried and died with a flower which had a just 2 petals left !! Also the cake already messed up !! Do we want such service ?? Also I was humiliated infront of my husband's friends because of this.. NEVER EVER I will use Ferns and Petals.

Ferns & petals sucks
I wanted to gift my father a personalised message on his birthday so i selected the product "message in the bottle" and wrote a personalized message on it.
But my father received a different message and when i complained about it, f&p team responded with the fact that it is not a personalized product.
Now the question is that if it is not a personalized product then why did i got a option to write my own message.

This is to bring to your notice that one of my order Order no: 20584411
. Account details[protected] was scheduled to be delivered on 16th April 2016 in Germany

Its been almost 12months now but the team has not been able to give me any update on it

As per them it was delivered on 28th April, on asking them to share the vendor details as to who has delivered it they have not been able to share the same

Each time when I have approached the call centre I have been given a different version.

Almost thrice the team has agreed that there is a mistake at their end & the amount will be refunded still nothing has happened

Five times my complaint request raised has been closed without any revert.

My records were deleted from my login id.. wrote to mail Id of MD .. still got no response.

Warning for all never use and trust such sites and if doing at your own risk
I had worst experience
Ferns and petals I am very disppointed by your services My two orders which i had made online payment with order Nos 2145421 and 21452101 have been misplaced /delivered to some other person Delivery was for Gurgaoin Sector 70 while i booked froM mUMBAI its worst experience of my life I have one more order in queue with this behaviour its no less than a fraud and would never like to puruse again in life or suggest any one It has caused me mental trauma besides money loss and insult and i want either redlilvery on urgent basis today only or refund me back What is the purpose ofvsuch sites then Its breach of trust
Dr Richa Sharma

I was supposed to receive a gift courier for which a delivery was attempted on 15th March, 2017 at my address but at that time, nobody was at home. So, the delivery boy went back.

On following up with the delivery boy, I was told that he has given the courier back to 'Flower Hub', Sector 57, Gurgaon, the shop from where this courier was dispatched. Ever since then, I have been regularly following up but every attempt went in...

I had ordered a birthday cake 3 days in advance(order number[protected] in Pune from Ferns N Petals to be delivered on March 13, 2017. I also made sure by asking them personally that will it will be delivered on time. They said yes. The chosen time was 11:00 AM to 17:00 hrs.

But the product was never delivered in spite of several reminders.

They do not have a proper follow up system neither do they have any kind of information provided on time. We cannot even track the status of the product.

Please do not order anything from Ferns N Petals you will be embarrassed in front of your guests and the person to whom the gift is intended.

Guests are here and I do not have a cake for my child.

Hi,

I had ordered a plant (Order number:1566141) from ferns and petals (www.fnp.com). the product delivered was a dead plant with a low quality pot completely different from what was shown in the image while purchasing. Contacted fnp multiple times on mail and phone. They asked me to share images of product which i did. But they haven't responded since then despite numerous requests. I paid rs. 699 for this product. Their pathetic delivery and service not only did spoil the occasion for which i had ordered this plant as a gift to someone but also caused a lot of harassment to me as a consumer. It seems that fnp is not bothered at all and they do not care about the consumer once the product is sold.

Hi All,

It’s very frustrating for me, I ordered Butterscotch cake-1 kg for my Wife Birthday and I got Vanilla Cake from Ferns& petals. It’s not expected at this blunder from there end.

Most Importantly F&P is not ready to expect mistake, I talked to Representative & vendor team no response, This will surely not encouraged to order anything from Future.