Ferns N Petals — Cake ordered ON valentines day is not the one delivered plus very delayed service

Address:	Delhi
Website:	www.fnp.com

I have ordered a cake well in advance in Feb12th 2024 for velantines day (order #50095804  Hearty Chocolate Cream Cake Half Kg) for an amount of Rs.1053/- (cake charge+ timeslot charges) through their portal www.fnp.com. the time slot selected was 6.00 - 3.00p.m.  As i found there was no way of any communication regarding delivery of cake, i tried to contact them on chat and email etc. It was getting delayed and longer than expected. Finally my husband called me at 8.30p.m informing me that the cake is delivered. But twist is that, cake delivered is not what i ordered.  I really underwent mental torture aswell as the day turned out to be horrible on this cake issue. I need my money back if they cant deliver the cake that i ordered and not the one whatever was available at the store. If so then why did they charge for the so called cake and charged for timeslots. I will never go for FNP and will guide others not to venture this portal ever again. They will loose money and trust and moreover the low quality they keep. Such a disaster company. Who is the CEO who is playing with public emotions by keeping such a portal.  I need justice for this. PATHETIC ! I need its refund for sure.