Ferns N Petals — Delay in delivery or product and then cancellation

Address: sharjah

Placed an order which was confirmed. Delivery was meant to be between 12 noon to 5 pm for a birthday celebration in the office. at 4 pm did a follow up and no response till 5:15 pm. they then said order will be later. delivery will be done at 6:15 pm. then at 6:30 pm they messaged saying the delivery of the flowers were not done to their warehouse and they cannot deliver the item. only compensation offered was the refund of delivery fees. the whole occasion was spoilt.