Ferns N Petals — Delivery not made on time for which I was extra charged for Timeslot

I purchased the gift from Fern n Petals and paid for the gift and I was charged extra amount to be delivered on a particular time slot (between 6:00 PM and 9:00 PM) on 12th September.

However the delivery was not done and it was attempted on 13th September i.e. today but still delivery has not been done.

Now since the occasion has already been passed, when I tried to cancel the order I was refused to refund.

Regards,
Umang Jain
+91 [protected]