Ferns N Petals — Flowers not delivered and no refund received.

Address:	Al Asayel street Road no 318 - Al Quoz Industrial Area 4 - Dubai - Emirati Arabi Uniti
Website:	www.fnp.ae

I made a flowers delivery order which I paid for and my order was processed and accepted.
The next day I have received an email informing me that my order out and about to be delivered. In the evening I received another email saying that the address was "not servable", after they have accepted my order and after the email saying that my order was out for delivery. In the same email they wrote that they would process the refund and I'd receive it in about 7/10 days.
More than 20 days have gone and I wrote many email asking for the refund and the prof that they have processed it, but to all my email they replay that they have forwarded my inquiry to the right team and I never get a replay back.