Ferns N Petals — Money deducted but order status is still waiting

On 31st July 2020, i was planning to send rakhi to my brother through Ferns n petals. The total was 408 and I paid through paytm. The amount has been deducted from my account, even i have a proof which i got from paytm. as soon as i paid for it, i thought i would receive anconfirmation email or text, but sadly i didn't receive that also then i check my account in FNP. the status was WAITING. the order id is 17582096. it was supposed to reach today, i.e, 1st August 2020. I have been trying to reach them through their customer care number. 10 mins on the call, still got no reply. I was using it for the first time, and now everytime I generate a complain ticket, they close it without solving my issue. I feel so sad and irritated at the same time. This is not done. Please help me out.