I have placed ordered flowers for anniversary. before place the order i have checked with customer care regarding delivery time. They told me place order and update the time with customer support for delivery time. in order only choice is standard time delivery 11 am to 9 pm. my husband's office timing is 9 am to 6 pm. i placed the order and spoke to customer support and informed about delivery time before 5pm. but till 4 pm no response. they didnt processed my request. so i called customer support almost 15 times and live chat 10 times. They promised me in chat before 5pm will deliver the flowers . but they didnt. then i called customer support they told me wait for 15 mins. ur order is out for delivery by 5.15 pm. but i was waiting from 5.15pm to 5.45. again i called customer support . they told again one hour. again i called by 7.30, they told me wait for 9.00pm .
they are not ready to cancel and not refund my amount. also not ready to deliver on time. very worst customer service. i need my refund amount .i have all calls recording and chat history.
Order no: 7806636 Was this information helpful? |
Post your Comment