Ferns N Petals — not delivered / order changed without my knowledge/ not ready to refund my amount

Address:603002

I have placed ordered flowers for anniversary. before place the order i have checked with customer care regarding delivery time. They told me place order and update the time with customer support for delivery time. in order only choice is standard time delivery 11 am to 9 pm. my husband's office timing is 9 am to 6 pm. i placed the order and spoke to customer support and informed about delivery time before 5pm. but till 4 pm no response. they didnt processed my request. so i called customer support almost 15 times and live chat 10 times. They promised me in chat before 5pm will deliver the flowers . but they didnt. then i called customer support they told me wait for 15 mins. ur order is out for delivery by 5.15 pm. but i was waiting from 5.15pm to 5.45. again i called customer support . they told again one hour. again i called by 7.30, they told me wait for 9.00pm .

they are not ready to cancel and not refund my amount. also not ready to deliver on time. very worst customer service. i need my refund amount .i have all calls recording and chat history.

Order no: 7806636
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Ferns N Petals customer support has been notified about the posted complaint.
Nov 13, 2018
Updated by Uthayadurga
i have posted complaints in [protected]@fnp also. but no use . they are not thinking about customers
Nov 13, 2018
Updated by Uthayadurga
They spoiled my whole day.. very worst customer service
Nov 13, 2018
Updated by Uthayadurga
Now its 8.38 pm. see the tracking status. confirmed status only . not processed and not out for delivery. i got mail pink roses replace by red roses without my knowledge. If its not available they should cancel know. they are not ready to cancel.

Nov 13, 2018
Updated by Uthayadurga
Now its 9.15 pm . they didn't delivered yet. i tried to call customer support they blocked my number. i tried through landline it was going. i have asked details, they didnt explain reason. now also they are not ready to refund my amount
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    Ferns N Petals Phone
    +91 92 1242 2000
    Ferns N Petals Address
    FNP Estate, Ashram Marg, Mandi Road, Gadaipur, Haryana, India
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