Ferns N Petals — On-Time Delivery Fee Collected Despite Late Delivery

My ordered ID Order #60778675

I placed an order for a bouquet and a plant with an on-time delivery fee of ₹99 for the 12 PM – 1 PM time slot. However, the order was delivered at 3 PM instead. My bill clearly mentions the 12 PM – 1 PM slot with the associated fee, which I have already paid.

This delay is highly disappointing. I request immediate action on this matter and would like to escalate my concern. Additionally, I could not find any direct contact options on your portal—only a bot, which does not allow me to raise my issue properly.

Please address this urgently and provide a resolution at the earliest.