Ferns N Petals — Rechargeable off road monster truck toy

Hi, I have placed the order with fnp for the above mentioned toy for my grandson.they sent it by courier with no cushioning in side the box and it was delivered with broken plastic connector with tyre. I contacted them and explained about the defective piece. They told me that it’s supposed to be intimated within 48 hours. I kept the packing intact as my grandson would visit after 10 days of the delivery of the product. They have taken this as excuse and stuck to the 48 hours period of complaint status. When they have sent the product in such a negligent way of packing and even after having the pic I sent to them as brand new, they are still adamant and not replacing with new one. Plz take it as serious issue and ensure that a new piece is delivered to me
Warm regards
Murali Mohan p