Fiat India — Incompetent services and harassment from fiat

Address:	110030
Website:	www.fiat-india.com/, www.bharti-axagi.co.in

I am facing mental harassment from fiat india & its dealers - kashyap fiat at okhla, delhi & drs fiat in faridabad (Who is currently having my car for the repairs) & bharti axa

I submitted my car fiat linea emotion variant, bought in late 2014, for accidental repairs to kashyap fiat on 1st of january 2016 which they did not take care both on safety side as well as repair side, kashyap fiat who was supposed to followup with bharti axa (Insurance provider for my car) to get the claim process started did not proceed for 20 days around 22nd jan i myself intervened and followed up with got to know that they have not assigned the designated surveyor for the same. Bharti axa assigned the surveyor around 22nd jan`16 and demanded the estimate, which was incompletely and inappropriately submitted to bharti axa, upon bharti axa`s request kashyap fiat submitted a new estimate which after discussions between bharti axa and kashyap fiat was corrected again and bharti axa approved the same on 12th of feb 2016 which means it took 21 more days. Kashyap fiat neither informed me about the approval nor started the repair work, i got to know about this again after my intervention.

Kashyap fiat demanded an advance money of 50000 inr as deposit even when the insurance policy of my vehicle was a zero depreciation and my contribution should not have been this much even after this i agreed to deposit 20000 inr as advance to which kashyap fiat responded on checking with the management and later again after my intervening and pushing them they denied that “kashyap fiat wont repair the vehicle as the labour cost approved by bharti axa was less than their expectations” i again on 23 rd feb 2016 i had to co-ordinate and escalate this with fiat and bharti axa and bharti axa responded that the approval of labour cost is as per the labour schedule of fiat. Now kashyap fiat denied repairing the car and asked me to move it to some other dealership on 27th feb 2016. It took 2 months for kashyap fiat to evaluate that they cannot repair the car even after all the approvals and processing were completed and fiat india could not do anything in this. On conversing with fiat india, fiat india agreed to shift vehicle to drs fiat in faridabad even after fiat india`s confirmation of moving the car themselves but kashyap fiat asked me to get it done by myself, making it clear that the car required to be towed.

On 2nd march 2016, i requested fiat india`s md mr. Kevin flynn to help me getting proper services from fiat india and its dealership on which i had to send a reminder to get this pushed from his side on 3rd march 2016, even when i was on a business travel internationally on which he asked the head - crm & customer support of fiat india mr. Mangesh kodalkar to look into the matter. On 4th march, mr. Mangesh scheduled another inspection of the vehicle along with bharti axa`s surveyor, kashyap fiat and fiat india`s team to which the 4th estimate was submitted to bharti axa which i suppose got the approval from bharti axa and still i was asked to shift my vehicle to drs fiat in faridabad by fiat india and they also mentioned that the repair work at drs fiat dealership will not take much time as the approval for repair has already been received, so even after asking fiat india`s md mr. Kevin flynn to help i was forced to again intervene and physically visit kashyap fiat again on 9th of march to get the vehicle shifted to drs fiat in faridabad. On my visit i noticed the vehicle was kept in the open, unlocked and uncovered for this entire time without any security and it had undergone the weather may it be rains, dust storms, or other natural or man made phenomenon like tempered or stolen parts, i noticed that the bonnet was open, a lot of parts from my vehicle like speakers 4 in number are missing, the front fiat monogram has been tempered with, the chrome biding of the grill has been broken, the fuse cover was lying open in the car, the side mirror adjustment button has been broken, the windshield wiper fluid bottle cover is missing, the body of the car has started rusting and the list can go on. These are just the visible items i was able to notice, i am sure even the parts not visible directly have been changed or stolen, on mentioning this to mr. Mangesh i was forced to shift the vehicle to drs fiat which is around 22 kilometres from my home at chhattarpur delhi.

Fiat india mentioned that kashyap fiat will take care of the missing parts but what about the parts that are not visible easily or have been changed.

Now the vehicle is at drs fiat and they have a new estimate which is pending for approval at bharti axa`s side from 11th march, please note this is the 5th time an estimate has been submitted from fiat`s side, which is pending for approval still i am being asked to again deposit 50000 inr at drs fiat upon enquiring that what approximate part will i have to pay, they mentioned that they will have to calculate it again, as per the conversation with drsplease note that the estimate has already been submitted.

Bringing to your notice that since 1st of january 2016 till date, fiat is only taking approvals for the repair work and are not able to come to a conclusion(80 days).

I demanded fiat india a replacement of the vehicle as now i cannot trust the vehicle, i am not sure what all parts have been changed or stolen or have been tempered with, i was told that they cannot do this, i bought this vehicle for my need, comfort & peace of mind for long term( for which i am still paying the emi`s) and i am being harassed by fiat, its dealers kashyap fiat, drs fiat and bharti axa. I have suffered a loss of my official work as i was asked & had to visit kashyap fiat more than 10 times in these last 80 days apart from this i am required to travel by public transport & cabs (Taxi`s). Which is costing me double - paying my emi`s as well as paying for private/public transport this entire time, not only this i also had to cancel multiple personal appointments / schedules due to unavailability of my car and most of which i have lost my mental peace and undergoing a lot of trauma already, i have spent more than 100 man hours of my precious time in co-ordinating / pushing / asking / begging these companies to help in providing me the services for which i have paid (Insurance premium) & after sales service

Request you to please help me out and get me a replacement of my vehicle, i hope my voice will not be given a deaf ear.