Fiitjee — assaulted and harassed by ms., saritha and mr. ramesh fiitjee hyderabad

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.fiitjee.com

Hello, my name is chandrashekar s from hyderabad. As i son is pursuing his b. Tech. From iit, hyderabad, for the last 2 years i have been asked to submit the form after filling it up, and the mark sheet to receive some award (Amount).
For the last 2 times i have only submitted the filled in form and the copy of the mark-sheet and have received the amount accordingly.
First and foremost thing was the fiitjee had recorded a higher rank in their system and it took almost 1 year for them to even hand over the medal which my son was eligible and even after waiting for 1 year the rank was manipulated on the same medal by ms. Saritha who said that i had to adjust with it and when i accepted she said that i was a good parent as i didn't even ask any question about the medal that was handed over to me.
Today 4-oct-2017 when i went to submit the filled in form and the copy of the mark-sheet i was asked to meet a person who didn't even reveal his name but rudely asked if i didn't know as a parent that a letter and the id card of the student also had to be handed over to me. When i asked him as to why i was not informed when i was handed over the form or later when the new rule came into force he said that unless i submit the id card he cannot process it in a very rude way.
Later when i met ms. Saritha (I came to know that his name was mr. Ramesh), and asked the same question to her she immediately said that i was over reacting as she said that probably i had some other thing in my mind (Which didn't even make any sense to me as to why she made that statement), and said that she is getting irritated when i ask such questions as to why a parent is not kept informed.
Without even knowing as to how mr. Ramesh talked with me or the discussion he and i had, ms. Saritha was so rude and in an insulting and kind of harassing way said that i was over reacting keeping something in mind and that she was getting irritated with this question as she said that unless i submit the id card the process will not happen which was not the answer i was expecting for the question as to why i was not informed as i told her that previously i was not asked to submit a letter and the copy of the id card.
She also went to the extent of saying that i can report this to anyone including the head of fiitjee, hyderabad mr. Ananda raman or the management and that no action would be initiated against her.
She was so rude thinking that she probably thought that she was my boss and that i was begging her to give the award which she thought that she was giving it from her pocket.
Why does fiitjee encourage such behavior from a senior person like ms. Saritha and is it a policy that parents would be harassed/ insulted just because it has announced and trying to hand over some award to a student who with his effort has secured a seat in iit and that such students and their parents have to be disrespected just because they accept the award from fiitjee.