Filpkart — Scam

I've ordered Filpkart perfect homes studio fabric open bookshelf, seller: PBVENTURE, cost of the item : ₹ 1189. Placed order on 15th Feb This particular item was supposed to arrive on 22nd of Feb but I've not received it yet.

I was literally frustrated with the service. They called me on 20th Feb and informed me due to some technical issue the delivery will be delayed and they promised to deliver it before 25th Feb. I understand sometimes they face these kinds of issues so I wasn't bothered about it. On 24th Feb, When I checked the status of the package it was showing that it is yet to be shipped. I even enquired about this but still, they assured me that it will be delivered on 25th Feb by 7 pm.

I believed their words and waited for my package when the time was 10:30 pm on the 25th I again asked what is status and they started saying it will be delivered by 25th but really, does it make any sense.

Again I was told to wait for 24-48hrs and when asked to cancel my package they are saying I can't do it. when I ask for delivery details they don't know and the worst part is that every time I reach out to them I have to explain the issue again and again.

On the 27th of Feb, I got the reply and option to wait for a package or place a new order for the same product and the funny part is even if I place a new order I have to pay again and they are saying there is no refund option.

I literally feel like this is a scam no delivery date or status of the package, no refund and again they want me to place a new order. I'm reaching out to you because I have wasted enough time and energy waiting for these people. I need my money back, it is hard-earned money. I refuse to give it to the scammers.