Filpkart — Urgent complaint regarding return pickup delay - order id: od[protected]

To,
The Consumer Grievance Officer,
Flipkart Internet Pvt. Ltd.

Subject: Urgent Complaint Regarding Return Pickup Delay - Order ID: OD[protected]

Respected Sir/Madam,

I am writing to formally raise a complaint regarding an issue with my order (Order ID:
OD[protected], delivered on 27 May. I registered a return request on 28 May due to
receiving a damaged product.

Despite a technician visit and a grievance email sent on 18 June, my return pickup has not been
completed. The Ekart delivery agent has repeatedly cancelled the pickup, citing the absence of a
helper. This has happened three times now, and each time, I was assured by Flipkart's support that
it would be resolved.

I am extremely disappointed and mentally disturbed due to this delay and lack of resolution. Multiple
follow-ups and standard replies have yielded no results.

Therefore, I request you to process my return pickup or initiate a full refund within 48 hours. Failing
which, I will be forced to:
1. File a complaint on the National Consumer Helpline (consumerhelpline.gov.in)

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Consumer Complaint Letter

2. Escalate the matter on social media by tagging consumer protection agencies
3. Initiate legal proceedings under the Consumer Protection Act

Please treat this matter with urgency and resolve it at the earliest.

Sincerely,
Aparna Gupta
Email: [protected]@gmail.com, [protected]@gmail.com
Phone: [protected]
Place: Gorakhpur, Uttar Pradesh
Date: 20 June 2025