| Address: | Fipola Retain India Ltd., No. 2B Door No. AC 5, 2ND FLOOR, 2ND AVENUE, ANNA NAGAR , CHENNAI 600 060 | | Website: | FIPOLA.IN |
I have ordered chicken lollipop (buy 1 and get 1 free) offer on 21.11.20 vide order No. 184999 with a delivery instruction to deliver on 21.11.20 6 PM slot. But I received a call from Fipola customer care stating that only one box of lollipop is available and asked me to swap other items. But I insisted that I need only chicken lollipop and I am prepared to wait for a delivery till next day morning 22.11.20 by 9.30 am for which they have agreed to supply as per my order on 22.11.20 by 9.30 am.
But again on 22.11.20, I received a call from their customer care executive stating that chicken lollipop is not available though they have agreed to deliver the same and requested me to swap. Since I have no other choice but to heed to their business tactics of selling unsold stock to the customers by taking false orders. They agreed to deliver the swap item of chicken 65 within half an hours time. Time was running out even at 1 pm the order was not delivered. I tried calling their customer care which kept me waiting for 5 minutes and getting disconnected automatically. This has happened for almost an hour and my try of more than 5 times without having an opportunity to speak to their customer care. Then I sent a mail to them narrating the harrowing experience I had with them . Around 2 Pm their customer care executive called and said even the swap item of chicken 65 is not available and wanted me to swap for some other item. This time I got wild and shouted at them for their unethical business standards. At last around 3 Pm they supplied chicken 65 which is of no use as the purpose for which it was ordered was lost doe to untimely delivery. i want to sue FIPOLA for their unethical business standards and mental agony suffered by me becuase of this.
M.L.RAMESH
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