I purchased a Fire-Boltt smartwatch which started showing multiple technical issues shortly after use. These include:
Display issues (screen freezes, lags, and poor touch response)
Sensor issues (inaccurate and delayed readings for heart rate and SPO2)
Connectivity issues (frequent disconnection from the mobile app)
Battery problems (drains unusually fast even on standby)
I raised a complaint via email to Fire-Boltt and followed all instructions:
Sent videos and photos of the issues
Submitted pictures of the product box from all six sides
Repeatedly explained the same problems to different agents
Despite this, I have been denied a refund and was offered only a replacement, which I refused due to the product’s unreliable quality. I do not want a replacement of the same faulty model.
Additionally, I was asked to pay ₹150 for replacement shipping, even though the product is under warranty and these charges were not disclosed on their website.
I have also faced unprofessional service — each time a different representative replies, and they take more than 24 hours to respond. No proper resolution has been provided despite full cooperation.
Desirable Resolution:
I request a full refund of the product amount without any deductions or delays. I have provided my UPI ID to the company and expect the refund to be processed immediately. If not resolved, I am prepared to pursue the matter further through legal and consumer rights channels.
Attachments Submitted:
Product photos showing issues
Video proof of faulty display and sensor behavior
Screenshots of email correspondence with Fire-Boltt support
Images of product box (all sides)
Thank you for helping me take action on this matter.
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